[ARCHIVE 2018 to 2019] Waldorf Astoria Maldives Ithaafushi {MDV}
Aug 14, 2019, 10:41 am
#1951
Join Date: Jul 2013
Location: Back in Hell
Posts: 4,178
I contact the resort stating that “there’s no mention of compulsory yacht transfer in my booking nor was it on the website when I booked”
However, they replied
“Regret to inform that we’re unable to allow third party transfers as transfer policies has been finalized based on guests feedback to ensure safety and security of all our guests.
“Regret to inform that we’re unable to allow third party transfers as transfer policies has been finalized based on guests feedback to ensure safety and security of all our guests.
Aug 14, 2019, 11:25 am
#1955
Join Date: Jul 2013
Location: Back in Hell
Posts: 4,178
That's hardly anything new.
They wouldn't dare to do either. There would be fallout not only from Hilton USA but from lawyers all around the globe.
They wouldn't dare to do either. There would be fallout not only from Hilton USA but from lawyers all around the globe.
Aug 14, 2019, 8:26 pm
#1956
Join Date: Aug 2019
Location: NYC
Posts: 31
Looking to extend my stay on February, if anyone has a points booking that he's planning to cancel on 1/31,2/1 or 2/2 - please let me know. It will be much appreciated.
and thanks everyone for all these amazing detailed reviews, I enjoyed a lot reading all this thread.
and thanks everyone for all these amazing detailed reviews, I enjoyed a lot reading all this thread.
Last edited by Israshot; Aug 14, 2019 at 8:37 pm
Aug 15, 2019, 5:18 am
#1957
Join Date: Jan 2019
Posts: 158
Honestly better to just ignore non informational stuff and move on as it’ll just devolve even further.
Last edited by NightFury1; Aug 15, 2019 at 5:37 am
Aug 15, 2019, 10:10 am
#1958
Join Date: Apr 2004
Programs: Emirates Gold, United Silver, HH Diamond, Marriott Titanium, Hyatt Discoverist, Delta Gold
Posts: 299
Latest trip advisor review blasts the private yacht experience and pricing.
https://www.tripadvisor.com/Hotel_Re...ale_Atoll.html
https://www.tripadvisor.com/Hotel_Re...ale_Atoll.html
Aug 15, 2019, 12:44 pm
#1959
Join Date: Jul 2013
Location: Back in Hell
Posts: 4,178
And the one after it also. Well.....what did they expect. That it was somehow going to be ignored? Makes you wonder how much they think content posted on TripAdvisor is going to affect their bottom line.
And here's the link to the review you are talking about: https://www.tripadvisor.com/ShowUser...ale_Atoll.html
And here's the link to the review you are talking about: https://www.tripadvisor.com/ShowUser...ale_Atoll.html
Aug 15, 2019, 1:40 pm
#1961
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
And the GM, Etienne Dalancon, has replied to the 1-star review. You can read it here. I mention this as this is the only time so far that he has replied in person.
At first I was a bit cautious to believe the review and thought it a bit more bitter grapes than necessarily all issues in every case--since the reviewer has but 6 reviews in total. But the details involved made me a bit more believing. The GM's response made me much more believing, actually.
To be fair, anyone who visits a brand new luxury resort within a few months of opening is begging for teething issues and problems. The true measure will be honestly positive reviews in the early days and the reviews after the first 6 months.
Aug 15, 2019, 8:41 pm
#1962
Join Date: May 2006
Location: SIN
Programs: KF, MPC, BAEC // Bonvoy, WoH, Honors
Posts: 1,464
That being said, the transfer experience does seem incredibly underwhelming and it wouldn't be a surprise if the resort will be rated a star below it's 'true rating' on Tripadvisor because of (edit: sp) this alone, unless they re-think it.
Last edited by Kilian Zoll; Aug 15, 2019 at 10:04 pm
Aug 15, 2019, 9:26 pm
#1963
Join Date: Jul 2013
Location: Back in Hell
Posts: 4,178
I think it could well result in 2 points less a lot of the time. One point off for the transfer and, if they encounter service or other issues, another point.
Kind of unbelievable about the room card though. Why didn't they just replace the lock and fix it later? Engineering could've gone there, tested it (as you would expect them to do) then replaced it within 15min while the guests were out.
Aug 15, 2019, 10:04 pm
#1964
Join Date: Jan 2008
Location: Sydney, Australia
Programs: HH Diamond, Marriott Titanium/LTG, IHG Platinum
Posts: 1,921
We went there expecting some minor flaws issues but believe it or not, we had an excellent stay. My wife and I had a chat the other day just to reflect about our visit and we still conclude that our stay was overwhelmingly positive. There are some minor things they can improve on eg. better afternoon tea offering, better offering on the yacht. We might write a hotel review down the track but don't know when as I am a serious procrastinator.
Aug 15, 2019, 10:05 pm
#1965
Join Date: May 2006
Location: SIN
Programs: KF, MPC, BAEC // Bonvoy, WoH, Honors
Posts: 1,464