Originally Posted by
MaldivesFreak
And the GM,
Etienne Dalancon, has replied to the 1-star review. You can read it
here. I mention this as this is the only time so far that he has replied in person.
That was a pretty inconsequential and disconcerting response from the GM to my mind! The review was pretty clear on the various issues...and the GM disputed not one.
At first I was a bit cautious to believe the review and thought it a bit more bitter grapes than necessarily all issues in every case--since the reviewer has but 6 reviews in total. But the details involved made me a bit more believing. The GM's response made me much more believing, actually.
To be fair, anyone who visits a brand new luxury resort within a few months of opening is begging for teething issues and problems. The true measure will be honestly positive reviews in the early days and the reviews after the first 6 months.