Originally Posted by
bhrubin
To be fair, anyone who visits a brand new luxury resort within a few months of opening is begging for teething issues and problems.
Originally Posted by
Kilian Zoll
particularly if you are paying cash.
+1
Originally Posted by
Kilian Zoll
That being said, the transfer experience does seem incredibly underwhelming and it wouldn't be a surprise if the resort will be rated a star below it's 'true rating' on Tripadvisor because if this alone, unless they re-think it.
You mean "
because of this alone".
I think it could well result in 2 points less a lot of the time. One point off for the transfer and, if they encounter service or other issues, another point.
Kind of unbelievable about the room card though. Why didn't they just replace the lock and fix it later? Engineering could've gone there, tested it (as you would expect them to do) then replaced it within 15min while the guests were out.