Official Honors FlyerTalk Ambassador
Nov 29, 2014, 6:56 am
#648
Join Date: May 2005
Location: Wisconsin and Southern France
Programs: Delta Platinum, Delta MM; HH Diamond, Starwood Platinum, ICH Platinum Ambassador, Hertz Gold
Posts: 745
Is the Promotional Email problem Resolved?
Hi Erin, I haven't heard back on this issue so thought I would resurrect it again. As I have stated before, I receive absolutely no promotional emails from Hilton. I did receive a response that I wasn't eligible for the Jumpstart promotion but that really wasn't my point. Even the quarterly promotions which everyone is eligible for, are not sent to me. So I wondered if anyone is actually working on this problem. I shouldn't have to rely on the great folks at Flyertalk to find out there is an eligible promotion. As a loyal HHonors member, I feel I should hear from Hilton directly.
Nov 29, 2014, 7:35 am
#650
Join Date: Feb 2011
Programs: AA Lifetime Gold, HH Diamond
Posts: 879
I was told by the other Hilton Rep (before Erin) that I was on the list via PM. I initially starting receiving Hilton emails, then they dropped again. Hilton's IT department must be real interesting. If the rest of Hilton was ran by the IT folks I'd be staying somewhere else.
Dec 1, 2014, 1:25 am
#651
Join Date: Mar 2014
Location: Drammen, Norway
Programs: SAS Eurobonus Diamond, HHonors Diamond
Posts: 298
Hi Erin, I haven't heard back on this issue so thought I would resurrect it again. As I have stated before, I receive absolutely no promotional emails from Hilton. I did receive a response that I wasn't eligible for the Jumpstart promotion but that really wasn't my point. Even the quarterly promotions which everyone is eligible for, are not sent to me. So I wondered if anyone is actually working on this problem. I shouldn't have to rely on the great folks at Flyertalk to find out there is an eligible promotion. As a loyal HHonors member, I feel I should hear from Hilton directly.
THIS HAS TO BE FIXED!!!!!!!!
Dec 1, 2014, 1:47 am
#652
Join Date: Jan 2014
Location: Scandinavia
Programs: Hilton HHonors Diamond, SAS Diamond (*A Gold)
Posts: 96
@runarbg
Same issue here. I only receive booking confirmation emails. Nothing else! I have subscribed to everything. I don't understand this. Why doesn't Hilton want to target me with their promotions?
I learn about all promotions here.
Erin, what do you think about this?
Same issue here. I only receive booking confirmation emails. Nothing else! I have subscribed to everything. I don't understand this. Why doesn't Hilton want to target me with their promotions?
I learn about all promotions here.
Erin, what do you think about this?
Dec 1, 2014, 7:11 am
#653
Join Date: Feb 2013
Location: DCA
Posts: 7,769
Have never received a single email from Hilton regarding promotions.
Ironic that one of the few pieces of spam I actually want, I don't receive. Chase emails me about 500 times about the Freedom quarterly bonuses, including well after I've already signed up...
Ironic that one of the few pieces of spam I actually want, I don't receive. Chase emails me about 500 times about the Freedom quarterly bonuses, including well after I've already signed up...
Dec 1, 2014, 7:22 am
#654
Join Date: Feb 2013
Location: DCA
Posts: 7,769
It also doesn't answer the question of whether these taxes will be levied on award stays, which some posters have reported.
Dec 2, 2014, 2:47 pm
#655
Company Representative - Honors by Hilton
Original Poster
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
Hi Erin, I haven't heard back on this issue so thought I would resurrect it again. As I have stated before, I receive absolutely no promotional emails from Hilton. I did receive a response that I wasn't eligible for the Jumpstart promotion but that really wasn't my point. Even the quarterly promotions which everyone is eligible for, are not sent to me. So I wondered if anyone is actually working on this problem. I shouldn't have to rely on the great folks at Flyertalk to find out there is an eligible promotion. As a loyal HHonors member, I feel I should hear from Hilton directly.
I was told by the other Hilton Rep (before Erin) that I was on the list via PM. I initially starting receiving Hilton emails, then they dropped again. Hilton's IT department must be real interesting. If the rest of Hilton was ran by the IT folks I'd be staying somewhere else.
I am a Diamonf member. I have been a HHOnors member for 21 years. I have NEVER received any emails about promotions! The last 2 years I have talked to at least 20 Hilton employees about this (including the HHonors representatives here). They all say that I'm set up to receive promotions and they all end by saying "From now I guarantee that you will receive the promotions". I still receive NOTHING!
THIS HAS TO BE FIXED!!!!!!!!
THIS HAS TO BE FIXED!!!!!!!!
@runarbg
Same issue here. I only receive booking confirmation emails. Nothing else! I have subscribed to everything. I don't understand this. Why doesn't Hilton want to target me with their promotions?
I learn about all promotions here.
Erin, what do you think about this?
Same issue here. I only receive booking confirmation emails. Nothing else! I have subscribed to everything. I don't understand this. Why doesn't Hilton want to target me with their promotions?
I learn about all promotions here.
Erin, what do you think about this?
We know this has been a reoccuring issue and we have been evaluating the current email opt-in process with our CRM (customer relationship management) team. We are working aggressively to solve these issues ASAP, and I will provide new updates as I receive them.
Thank you for your patience as I work with my team!
Cheers,
Erin
Dec 2, 2014, 2:50 pm
#656
Company Representative - Honors by Hilton
Original Poster
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
Ok, thanks for this response...but it doesn't answer the question. The question is, why is Hilton unable to estimate these taxes and tell guests what they will be? This is done in every US jurisdiction I have seen - and yes, the taxes "fluctuate by location" here in the US too. But I've never seen a US property that can't quote them online.
It also doesn't answer the question of whether these taxes will be levied on award stays, which some posters have reported.
It also doesn't answer the question of whether these taxes will be levied on award stays, which some posters have reported.
Thanks for this clarification - I am following up with my team now!
Cheers,
Erin
Dec 2, 2014, 3:20 pm
#657
Join Date: Apr 2001
Location: West Coast USA
Programs: UA GS/4 MM, AA Exec Plat, Lifetime Hilton D, Hyatt G, Marriott Titanium earned Ambassador
Posts: 7,553
I've had this issue for a few years on my Diamond account. My wife gets more promo e-mails than I do and she has no status. Also have noticed once I sign up for a promo outside anything received directly by me (nothing) don't get the bonuses anyways such as current promo. Never pursued it since the "value" of HHonors points has fallen so much. E-mails to HHonors go unanswered. I'm pretty much on my own with Hilton. 
Dec 5, 2014, 8:28 am
#658
Join Date: Apr 2003
Location: Right here
Posts: 2,940
Premium internet
Hi Erin-
I know this is under discussion in 1-2 other threads, but if you can please share with your team that (in the opinion of at least one Diamond member), the idea to downgrade free Gold/Diamond internet to "standard" service and charge Golds/Diamonds for "premium" internet access is just about the worst decision Hilton could have made.
Free high-speed internet access is one of the most valuable benefits of my HH status. Is it sometimes used for personal reasons? Sure, but it's more often used as an essential part of my work.
I think the word that this is an official policy has not spread too far yet--I think many of your most frequent guests feel exactly the same way. Taking away free high-speed internet access from Golds/Diamonds is one of the stupidest changes that could possibly have been made to the HH program; I think if you ask others you will hear the same thing.
I know this is under discussion in 1-2 other threads, but if you can please share with your team that (in the opinion of at least one Diamond member), the idea to downgrade free Gold/Diamond internet to "standard" service and charge Golds/Diamonds for "premium" internet access is just about the worst decision Hilton could have made.
Free high-speed internet access is one of the most valuable benefits of my HH status. Is it sometimes used for personal reasons? Sure, but it's more often used as an essential part of my work.
I think the word that this is an official policy has not spread too far yet--I think many of your most frequent guests feel exactly the same way. Taking away free high-speed internet access from Golds/Diamonds is one of the stupidest changes that could possibly have been made to the HH program; I think if you ask others you will hear the same thing.
Dec 5, 2014, 8:30 am
#659
Join Date: Feb 2011
Programs: AA Lifetime Gold, HH Diamond
Posts: 879
Hi Erin-
I know this is under discussion in 1-2 other threads, but if you can please share with your team that (in the opinion of at least one Diamond member), the idea to downgrade free Gold/Diamond internet to "standard" service and charge Golds/Diamonds for "premium" internet access is just about the worst decision Hilton could have made.
Free high-speed internet access is one of the most valuable benefits of my HH status. Is it sometimes used for personal reasons? Sure, but it's more often used as an essential part of my work.
I think the word that this is an official policy has not spread too far yet--I think many of your most frequent guests feel exactly the same way. Taking away free high-speed internet access from Golds/Diamonds is one of the stupidest changes that could possibly have been made to the HH program; I think if you ask others you will hear the same thing.
I know this is under discussion in 1-2 other threads, but if you can please share with your team that (in the opinion of at least one Diamond member), the idea to downgrade free Gold/Diamond internet to "standard" service and charge Golds/Diamonds for "premium" internet access is just about the worst decision Hilton could have made.
Free high-speed internet access is one of the most valuable benefits of my HH status. Is it sometimes used for personal reasons? Sure, but it's more often used as an essential part of my work.
I think the word that this is an official policy has not spread too far yet--I think many of your most frequent guests feel exactly the same way. Taking away free high-speed internet access from Golds/Diamonds is one of the stupidest changes that could possibly have been made to the HH program; I think if you ask others you will hear the same thing.
Dec 5, 2014, 8:51 am
#660
Join Date: Feb 2013
Programs: Hilton Diamond
Posts: 4,269
Hi Erin-
I know this is under discussion in 1-2 other threads, but if you can please share with your team that (in the opinion of at least one Diamond member), the idea to downgrade free Gold/Diamond internet to "standard" service and charge Golds/Diamonds for "premium" internet access is just about the worst decision Hilton could have made.
Free high-speed internet access is one of the most valuable benefits of my HH status. Is it sometimes used for personal reasons? Sure, but it's more often used as an essential part of my work.
I think the word that this is an official policy has not spread too far yet--I think many of your most frequent guests feel exactly the same way. Taking away free high-speed internet access from Golds/Diamonds is one of the stupidest changes that could possibly have been made to the HH program; I think if you ask others you will hear the same thing.
I know this is under discussion in 1-2 other threads, but if you can please share with your team that (in the opinion of at least one Diamond member), the idea to downgrade free Gold/Diamond internet to "standard" service and charge Golds/Diamonds for "premium" internet access is just about the worst decision Hilton could have made.
Free high-speed internet access is one of the most valuable benefits of my HH status. Is it sometimes used for personal reasons? Sure, but it's more often used as an essential part of my work.
I think the word that this is an official policy has not spread too far yet--I think many of your most frequent guests feel exactly the same way. Taking away free high-speed internet access from Golds/Diamonds is one of the stupidest changes that could possibly have been made to the HH program; I think if you ask others you will hear the same thing.
