Official Honors FlyerTalk Ambassador
Oct 5, 2014, 1:06 am
#571
Join Date: Sep 2009
Location: Durham, NC USA
Programs: AA EXP and 1MM, UA 1K, HH Lifetime Diamond
Posts: 424
Unfortunately, Hilton and AA seem to both be in a race to the bottom of their competitor sets. As a long time Hilton Diamond and Executive Platinum AA I have watched the quality of both brands and the experience that they offer their "prized best customers" degrade over time. It used to really bother me as I felt an emotional attachment to these two iconic brands. Now I realize that to them I am just another bozo on the bus and that there is not "loyalty" in either program - loyalty is a two way street and the streets have been running one way for quite some time.
I book what I want and expect to get that.
I book what I want and expect to get that.
Oct 5, 2014, 2:07 am
#572
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,423
HHR, any updates on your discussions with your team regarding empowering DD agents to grant points for issues with mispostings?
Oct 6, 2014, 9:42 am
#573
Company Representative - Honors by Hilton
Original Poster
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
Oct 6, 2014, 12:28 pm
#574
Join Date: Aug 2013
Programs: AA Plat,AS MVP Gold, Hilton Gold, Accor Plat, Amtrak(all routes, VIA same, AUS 90%)
Posts: 382
Many thanks!
Please allow me to express immense gratitude to Erin and the entire executive management team in NC for surpassing my expectations in "service recovery." While back I got stuck in a customer care loop that was unresponsive and while it took some time to resolve my efforts were worthwhile: Recently returned from two nights at Tokyo Conrad and all staff were most attentive to my needs-room upgrade to 3701(corner suite on executive floor), bay view, one of the finest rooms I've ever been in(and I've been in some presidential suites!). I received a personal mailed(likely astounded my rural mail carrier) note from the general manager as well.
To all involved, Erin, et.al. well done!
To all involved, Erin, et.al. well done!
Oct 6, 2014, 12:53 pm
#575
Company Representative - Honors by Hilton
Original Poster
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
Please allow me to express immense gratitude to Erin and the entire executive management team in NC for surpassing my expectations in "service recovery." While back I got stuck in a customer care loop that was unresponsive and while it took some time to resolve my efforts were worthwhile: Recently returned from two nights at Tokyo Conrad and all staff were most attentive to my needs-room upgrade to 3701(corner suite on executive floor), bay view, one of the finest rooms I've ever been in(and I've been in some presidential suites!). I received a personal mailed(likely astounded my rural mail carrier) note from the general manager as well.
To all involved, Erin, et.al. well done!
To all involved, Erin, et.al. well done!
Thanks again for keeping me updated, and I'm happy we were able to assist!
Cheers,
Erin
Oct 7, 2014, 1:26 am
#576
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,423
Oct 7, 2014, 7:45 am
#577
Join Date: Feb 2013
Location: DCA
Posts: 7,769
While back I got stuck in a customer care loop that was unresponsive and while it took some time to resolve my efforts were worthwhile: Recently returned from two nights at Tokyo Conrad and all staff were most attentive to my needs-room upgrade to 3701(corner suite on executive floor), bay view, one of the finest rooms I've ever been in(and I've been in some presidential suites!). I received a personal mailed(likely astounded my rural mail carrier) note from the general manager as well.
Oct 8, 2014, 12:28 pm
#579
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
(The hotel's idea of upgrade and mine don't always coincide; I've asked for an unrenovated mini-suite over a renovated room.)
Oct 8, 2014, 12:47 pm
#580
Join Date: Aug 2011
Location: TN
Programs: US Airways, Hilton, Marriott
Posts: 99
Oct 9, 2014, 9:29 pm
#581
In Memoriam
Join Date: Jul 2001
Posts: 35,555
HHonors Flyertalk Ambassador you might want to look at this thread and address the stupid captchas. 
Oct 10, 2014, 8:47 am
#582
Company Representative - Honors by Hilton
Original Poster
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
Another quick update - availability has been opened for arrivals beginning February 1, 2015. The anticipated official opening date is still November 17, 2014!
Thanks,
Erin
Oct 10, 2014, 10:28 am
#583
Join Date: Jul 2001
Programs: Hilton Lifetime Diamond
Posts: 1,266
"We do not recognize this location. Check your entry and try again"
EDIT: Tried to book through another Hilton site (using search function instead of going to hotel site directly) and it worked!
Last edited by milesmilesmiles; Oct 10, 2014 at 10:35 am
Oct 10, 2014, 10:35 am
#584
Company Representative - Honors by Hilton
Original Poster
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
Oct 10, 2014, 12:42 pm
#585
In Memoriam
Join Date: Jul 2001
Posts: 35,555
HHonors Flyertalk Ambassador you might want to look at this thread and address the stupid captchas.
