Unfortunately, Hilton and AA seem to both be in a race to the bottom of their competitor sets. As a long time Hilton Diamond and Executive Platinum AA I have watched the quality of both brands and the experience that they offer their "prized best customers" degrade over time. It used to really bother me as I felt an emotional attachment to these two iconic brands. Now I realize that to them I am just another bozo on the bus and that there is not "loyalty" in either program - loyalty is a two way street and the streets have been running one way for quite some time.
I book what I want and expect to get that.