Official Honors FlyerTalk Ambassador
Oct 12, 2014, 3:08 am
#586
Ambassador: LATAM
Join Date: Aug 2010
Location: PNA
Programs: BAEC Silver
Posts: 4,648
Can I "flag" something too? I know it's not exactly your bailiwick but when searching hilton.com for "Cali" it does not come up as a city. So the Hampton by Hilton Cali, Colombia can only be found by searching for Colombia.
Oct 12, 2014, 6:31 pm
#587
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Honolulu Hilton Waikiki - Room vs Exec floor?
Thanks in advance for opinions.
We are planning Hilton Waikiki. Can you say whether The Exec level rooms are worth the additional cost. I always use them at the LAX Hilton, but the lounge is just too small to accommodate all of those on the Exec floors, plus many members are bringing in entire families and other guests. My last 2 stays left me and others with nowhere to sit and it's not like there are containers available for grab 'n go.
I've read that this is also happening in at the HNL Hilton Waikiki.
Thanks
We are planning Hilton Waikiki. Can you say whether The Exec level rooms are worth the additional cost. I always use them at the LAX Hilton, but the lounge is just too small to accommodate all of those on the Exec floors, plus many members are bringing in entire families and other guests. My last 2 stays left me and others with nowhere to sit and it's not like there are containers available for grab 'n go.
I've read that this is also happening in at the HNL Hilton Waikiki.
Thanks
Oct 14, 2014, 8:26 am
#590
Join Date: Feb 2013
Location: DCA
Posts: 7,769
And what do you expect them to do? This is the brand relations team, not the IT team. Obviously the Hilton website is a flaming trash heap but they can only do so much overnight. Someone at some level decided that this was a stopgap (hopefully, not permanent) means of slowing down nefarious behavior, so they implemented it. Hopefully they will soon come up with a better answer. But I don't know what good putting the screws to the brand ambassador about it does.
Sure, it would be good customer relations to acknowledge your complaint, but the most you are going to get is a "we are working on it" response or such. It's not like they're going to reveal their whole back-end security plan in public and give the hackers a head start on circumventing it.
Sure, it would be good customer relations to acknowledge your complaint, but the most you are going to get is a "we are working on it" response or such. It's not like they're going to reveal their whole back-end security plan in public and give the hackers a head start on circumventing it.
Oct 14, 2014, 9:18 am
#591
Company Representative - Honors by Hilton
Original Poster
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
And what do you expect them to do? This is the brand relations team, not the IT team. Obviously the Hilton website is a flaming trash heap but they can only do so much overnight. Someone at some level decided that this was a stopgap (hopefully, not permanent) means of slowing down nefarious behavior, so they implemented it. Hopefully they will soon come up with a better answer. But I don't know what good putting the screws to the brand ambassador about it does.
Sure, it would be good customer relations to acknowledge your complaint, but the most you are going to get is a "we are working on it" response or such. It's not like they're going to reveal their whole back-end security plan in public and give the hackers a head start on circumventing it.
Sure, it would be good customer relations to acknowledge your complaint, but the most you are going to get is a "we are working on it" response or such. It's not like they're going to reveal their whole back-end security plan in public and give the hackers a head start on circumventing it.
Thanks for your patience. Please see my post within this thread!
Cheers,
Erin
Oct 14, 2014, 9:21 am
#592
Company Representative - Honors by Hilton
Original Poster
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
Thanks for bringing this to my attention. I'm sharing this with my team today and will keep you posted with any updates!
Cheers,
Erin
Oct 14, 2014, 9:24 am
#593
Company Representative - Honors by Hilton
Original Poster
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
Oct 23, 2014, 2:26 pm
#596
Join Date: May 2011
Location: Minneapolis, originally from Cincinnati
Programs: Diamond with Delta, Hyatt and Hilton. 2 MM and Plat with America (thank you citi:))
Posts: 2,345
Erin,
Can you please tell me if this rumor is true:
http://www.flyertalk.com/forum/hilto...es-europe.html
If this is the case, I am going to move my stay at the Waldorf in London to another property in December.
Thanks!
Can you please tell me if this rumor is true:
http://www.flyertalk.com/forum/hilto...es-europe.html
If this is the case, I am going to move my stay at the Waldorf in London to another property in December.
Thanks!
Oct 27, 2014, 5:03 pm
#597
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,423
I want to follow-up with a few posts I had about the negative experience lately I've had with the DD. I posted about how I was getting increasingly frustrated that when I would call for points issues (not posting, promos not posting, Amex bonus not posting etc) I would get DD agents that were rude and unhelpful in that they would open cases that would be open the obligatory 6-8 weeks upon which I would have to call again.
Anyway, HHR (Erin) reached out to me and had a very senior DD CS rep call me and reach out to me to apologize and offer her personal contact info to resolve the issue. The DD manager was very professional, knowledgeable, and personable. What she said was courteous, respectful, and at the same time acknowledged my frustrations and apologized for the issues. I was in fact pretty stunned to get this level of response as I don't consider myself that much of a Hilton VIP.
Anyway, I wanted to publicly say kudos to HHR (Erin) for taking the action to make this right (so much better than past FT HH reps) and THANK YOU. And also THANK YOU to the HH DD rep that reached out. That was fantastic service and you have restored my confidence in Hilton again. That being said, this experience helped me sway some folks to have a huge company meeting we are having at a Hilton.
Again, thanks Erin! ^
Anyway, HHR (Erin) reached out to me and had a very senior DD CS rep call me and reach out to me to apologize and offer her personal contact info to resolve the issue. The DD manager was very professional, knowledgeable, and personable. What she said was courteous, respectful, and at the same time acknowledged my frustrations and apologized for the issues. I was in fact pretty stunned to get this level of response as I don't consider myself that much of a Hilton VIP.
Anyway, I wanted to publicly say kudos to HHR (Erin) for taking the action to make this right (so much better than past FT HH reps) and THANK YOU. And also THANK YOU to the HH DD rep that reached out. That was fantastic service and you have restored my confidence in Hilton again. That being said, this experience helped me sway some folks to have a huge company meeting we are having at a Hilton.
Again, thanks Erin! ^
Oct 27, 2014, 7:56 pm
#598
Join Date: May 2005
Posts: 4,872
I want to follow-up with a few posts I had about the negative experience lately I've had with the DD. I posted about how I was getting increasingly frustrated that when I would call for points issues (not posting, promos not posting, Amex bonus not posting etc) I would get DD agents that were rude and unhelpful in that they would open cases that would be open the obligatory 6-8 weeks upon which I would have to call again.
Anyway, HHR (Erin) reached out to me and had a very senior DD CS rep call me and reach out to me to apologize and offer her personal contact info to resolve the issue. The DD manager was very professional, knowledgeable, and personable. What she said was courteous, respectful, and at the same time acknowledged my frustrations and apologized for the issues. I was in fact pretty stunned to get this level of response as I don't consider myself that much of a Hilton VIP.
Anyway, I wanted to publicly say kudos to HHR (Erin) for taking the action to make this right (so much better than past FT HH reps) and THANK YOU. And also THANK YOU to the HH DD rep that reached out. That was fantastic service and you have restored my confidence in Hilton again. That being said, this experience helped me sway some folks to have a huge company meeting we are having at a Hilton.
Again, thanks Erin! ^
Anyway, HHR (Erin) reached out to me and had a very senior DD CS rep call me and reach out to me to apologize and offer her personal contact info to resolve the issue. The DD manager was very professional, knowledgeable, and personable. What she said was courteous, respectful, and at the same time acknowledged my frustrations and apologized for the issues. I was in fact pretty stunned to get this level of response as I don't consider myself that much of a Hilton VIP.
Anyway, I wanted to publicly say kudos to HHR (Erin) for taking the action to make this right (so much better than past FT HH reps) and THANK YOU. And also THANK YOU to the HH DD rep that reached out. That was fantastic service and you have restored my confidence in Hilton again. That being said, this experience helped me sway some folks to have a huge company meeting we are having at a Hilton.
Again, thanks Erin! ^
Kudos to Erin and Kathy for terrific customer service.
Oct 27, 2014, 9:55 pm
#599
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,028
^
Indeed. That's why so many official HHonors reps in the past have left - and I don't blame them.
I am appreciative of the official presence here and am grateful for what they are able to do and understand that they can't fix everything.
But I don't know what good putting the screws to the brand ambassador about it does.
I am appreciative of the official presence here and am grateful for what they are able to do and understand that they can't fix everything.
Oct 29, 2014, 4:03 pm
#600
Company Representative - Honors by Hilton
Original Poster
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
Erin,
Can you please tell me if this rumor is true:
http://www.flyertalk.com/forum/hilto...es-europe.html
If this is the case, I am going to move my stay at the Waldorf in London to another property in December.
Thanks!
Can you please tell me if this rumor is true:
http://www.flyertalk.com/forum/hilto...es-europe.html
If this is the case, I am going to move my stay at the Waldorf in London to another property in December.
Thanks!
I am going to reach out to my team for some clarification here! Thanks in advance for your patience.
Cheers,
Erin