Aug 7, 2023, 3:31 pm
Last edit by: dayone
It is not uncommon to see an EV as the cheapest (or only) car offered by Hertz, so there will be questions. This Wikipost is currently focused on rentals in the US.
Hertz policies for recharging:
https://hertz.ltschat.com/terms-conditions/?rentaldate=2024-03-02 (change the date as you see fit)
Return the EV with the same level of battery charge as at the time of pick-up to avoid a fee. If You return the EV with less battery charge than the charge level as at the time of pick-up, You will be charged an EV Battery Recharge fee of $35.00 (non-member) / ($25.00 member).
Furthermore: "Battery charging limit on an EV should be set at 80% maximum."
Tips:
-The second clause basically allows you to pick up a car at 100% and return it at 80%. Hertz does not honor this language. Ignore the 80% bit in the terms. Or be ready to fight about it.
-The $25 "member" rate is discretionary and not hard coded; make sure to ask for it specifically or get it adjusted after the return.
-The % at pick-up is often wrong; you will want to verify it at the gate a couple of times.
-Some on here report a 5% leeway, but this is not in the terms anywhere.
-Hyundai Ioniq or the Kia equivalent will charge 4x as fast via CCS as a Chevrolet.
-The refuel fee is taxable so it will end up being about ~25% more than you might suspect. At 60 cents a kwh (Electrify America) and a $35 refuel fee ($25 + tax), the break even is 58 kwh. If you can pick up a 77 kwh battery Hyundai and run it down to 19 kwh, you should NOT recharge it.
EV types bookable with/carried by Hertz (including internal car classification group code and travel agency ACRISS code) (This list is incomplete.)
Tesla Model 3 - Group E7 - JCAE
Tesla Model 3 Long Range - Group E8 - JCAC
Tesla Model Y - Group E9 - RFAC
Polestar 2 - Group C4 - JDAE
Kira Niro EV or Chevy Bolt EUV - Group E1 - IFAC
Kia EV6 - Group L8 - SGAC
Subaru Solterra - Group L7 - SGAE
Volvo C40 - Group C3 - JFAC
Manager's EV Special - Group C6 - XXAE (location's choice of EV)
Manager's Special - Group A6 - XXAR (location's choice of any car, can include EV)
Also carried: Chevy Bolt EV (not reservable but often used as Manager's EV Special?)
Hertz policies for recharging:
https://hertz.ltschat.com/terms-conditions/?rentaldate=2024-03-02 (change the date as you see fit)
Return the EV with the same level of battery charge as at the time of pick-up to avoid a fee. If You return the EV with less battery charge than the charge level as at the time of pick-up, You will be charged an EV Battery Recharge fee of $35.00 (non-member) / ($25.00 member).
Furthermore: "Battery charging limit on an EV should be set at 80% maximum."
Tips:
-
-The $25 "member" rate is discretionary and not hard coded; make sure to ask for it specifically or get it adjusted after the return.
-The % at pick-up is often wrong; you will want to verify it at the gate a couple of times.
-Some on here report a 5% leeway, but this is not in the terms anywhere.
-Hyundai Ioniq or the Kia equivalent will charge 4x as fast via CCS as a Chevrolet.
-The refuel fee is taxable so it will end up being about ~25% more than you might suspect. At 60 cents a kwh (Electrify America) and a $35 refuel fee ($25 + tax), the break even is 58 kwh. If you can pick up a 77 kwh battery Hyundai and run it down to 19 kwh, you should NOT recharge it.
EV types bookable with/carried by Hertz (including internal car classification group code and travel agency ACRISS code) (This list is incomplete.)
Tesla Model 3 - Group E7 - JCAE
Tesla Model 3 Long Range - Group E8 - JCAC
Tesla Model Y - Group E9 - RFAC
Polestar 2 - Group C4 - JDAE
Kira Niro EV or Chevy Bolt EUV - Group E1 - IFAC
Kia EV6 - Group L8 - SGAC
Subaru Solterra - Group L7 - SGAE
Volvo C40 - Group C3 - JFAC
Manager's EV Special - Group C6 - XXAE (location's choice of EV)
Manager's Special - Group A6 - XXAR (location's choice of any car, can include EV)
Also carried: Chevy Bolt EV (not reservable but often used as Manager's EV Special?)
Renting an Electric Vehicle / EV / Tesla from Hertz
May 17, 2024, 3:31 pm
#886
Join Date: Apr 2013
Programs: SPG, AA, United
Posts: 1,847
Do not simply do a credit card chargeback to correct a small fee dispute with Hertz or Avis. Some of my guys have done that and then are surprised to find that when they show up to rent, they are on the Do Not Rent list. This applies to platepass charges as well. Unfortunately you have to go through the pain of correcting these charges with the car rental company's cooperation, or you will be unable to rent just when you desperately need to rent a car.
May 17, 2024, 9:49 pm
#887
Join Date: Jul 2006
Posts: 44
Yup that is a lot of the problem... and in fact the current Hertz T&Cs for EVs (at least in the US) are that you must return the car at no lower charge level that you received it, or you can be hit with a charging fee. There is no 5% grace margin per the terms so a location can technically hit you for the fee if you're just 1% low.
last week at my local Hertz HLE they told me I should return within 20% of pickup level.
I guess I can't tell you if that's true or not because I returned empty and paid the $25 recharge fee. So maybe the agent was wrong.
May 26, 2024, 12:56 pm
#888
Join Date: Mar 2006
Location: UME 🇸🇪 / NWI🇬🇧
Programs: SJ, SAS, DL
Posts: 1,766
Hertz now has no record of an 8-day Tesla Model 3 rental at MSP, starting 13 June.
The booking confirmation doesn't exist in their system. I get error NRX136 when I try to call up the booking.
Is Hertz cancelling Tesla reservations and not notifying customers?
The booking confirmation doesn't exist in their system. I get error NRX136 when I try to call up the booking.
Is Hertz cancelling Tesla reservations and not notifying customers?
May 26, 2024, 2:13 pm
#889
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,724
May 26, 2024, 2:58 pm
#890
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
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I've just rented a Tesla from Hertz in the UK. I can't figure out how to get the QR code to come up so I don't have to use the stupid plastic card in a case to open / operate the car. Does anyone know? In the US the code just comes up. I presume that it just is n
t a thing here.
t a thing here.
May 30, 2024, 3:54 am
#891
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,068
When I picked up my Polestar 2 at ORD it had a charging level of 14% - really? Got a different car after complaining, but why don t they charge the cars after they are returned, if they charge the previous renter the charging fee?
Last edited by Ed Size; Jun 4, 2024 at 6:23 am
May 30, 2024, 11:45 pm
#892
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR S (former 75K, GLD, 1K, and S+, now an elite peon)
Posts: 23,222
That actually works well for me, because the family I'm visiting lives about 200 miles north of LAX, so I can charge it to 100% there and then drive it straight to the rental office without even stopping to charge, and it should arrive with just about 10% left, so it should work out perfectly.
So to each their own. That said, I do think that Hertz's EV bet would have been much more successful if they had properly installed DCFCs at their rental locations (even cheaper 25-50kW ones) and set a policy of renting cars out with 90% SoC and allowing a return down to 10% SoC with no fee. Business travelers not doing a bunch of driving would have flocked to Hertz in droves to avoid having to deal with refueling cars and saving receipts to expense.
May 31, 2024, 3:48 am
#893
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,703
... That said, I do think that Hertz's EV bet would have been much more successful if they had properly installed DCFCs at their rental locations (even cheaper 25-50kW ones) and set a policy of renting cars out with 90% SoC and allowing a return down to 10% SoC with no fee. Business travelers not doing a bunch of driving would have flocked to Hertz in droves to avoid having to deal with refueling cars and saving receipts to expense.
ugh.
May 31, 2024, 2:25 pm
#895
Join Date: Nov 2016
Location: On a plane or a beach
Programs: Yes
Posts: 3,288
What are the current full T&Cs for EV rentals?
Poking around the Hertz website and using Google for results from Hertz.com, I see various and contradictory sets of information across the website such as: it must be returned at the same level or same level or 75%, whichever is lower.
Poking around the Hertz website and using Google for results from Hertz.com, I see various and contradictory sets of information across the website such as: it must be returned at the same level or same level or 75%, whichever is lower.
May 31, 2024, 6:21 pm
#896
Join Date: Jan 2003
Location: California
Posts: 1,196
Hertz now has no record of an 8-day Tesla Model 3 rental at MSP, starting 13 June.
The booking confirmation doesn't exist in their system. I get error NRX136 when I try to call up the booking.
Is Hertz cancelling Tesla reservations and not notifying customers?
The booking confirmation doesn't exist in their system. I get error NRX136 when I try to call up the booking.
Is Hertz cancelling Tesla reservations and not notifying customers?
Same thing happened to my Hertz Tesla reservation which disappeared with an error code. If you had shown up, I bet dollars to donuts they will give you one of their many unwanted Polestar 2 which is a crummy EV experience IMHO. If you really want to rent a Tesla, check out Avis/Budget instead. They are still renting Teslas for the moment but who knows how much longer before they rugpull you too because the same depreciation hurts Avis/Budget too.
Jun 1, 2024, 9:09 am
#897
Join Date: Apr 2013
Programs: SPG, AA, United
Posts: 1,847
I do think that Hertz's EV bet would have been much more successful if they had properly installed DCFCs at their rental locations (even cheaper 25-50kW ones) and set a policy of renting cars out with 90% SoC and allowing a return down to 10% SoC with no fee. Business travelers not doing a bunch of driving would have flocked to Hertz in droves to avoid having to deal with refueling cars and saving receipts to expense.
Flip to their new policy and it's literally the opposite--a gas car and receipt are faster to deal with.
Yep. Do not try to rent a Tesla from Hertz anymore. They rather sell the Tesla and rugpull you when you get to MSP rather than rent it out to you. If you total it, Hertz will get a lot less money. Same kind of loss even if Hertz holds onto the car for just another 60 days. It's over between Hertz and Tesla. I'm sure Hertz feels just as butthurt as every other Tesla owner who overpaid for their Tesla cars by a lot as depreciation gotten much worse. The days when you treated new Tesla cars like an appreciating asset such as real estate are long over. Dump it like a hot potato. Not worth holding on to even for 15 or 30 days.
Same thing happened to my Hertz Tesla reservation which disappeared with an error code. If you had shown up, I bet dollars to donuts they will give you one of their many unwanted Polestar 2 which is a crummy EV experience IMHO. If you really want to rent a Tesla, check out Avis/Budget instead. They are still renting Teslas for the moment but who knows how much longer before they rugpull you too because the same depreciation hurts Avis/Budget too.
Same thing happened to my Hertz Tesla reservation which disappeared with an error code. If you had shown up, I bet dollars to donuts they will give you one of their many unwanted Polestar 2 which is a crummy EV experience IMHO. If you really want to rent a Tesla, check out Avis/Budget instead. They are still renting Teslas for the moment but who knows how much longer before they rugpull you too because the same depreciation hurts Avis/Budget too.
Last edited by SamirD; Jun 1, 2024 at 9:09 am Reason: merge and delete
Jun 1, 2024, 12:25 pm
#898
Moderator: Avis and Rental Cars
Join Date: Oct 2006
Posts: 8,043
1. Tesla basically has dynamic pricing. They started with stupid high prices, to get the early adopters who were willing to pay a premium. Then as demand decreased, they madt the smart move to get pricing in-line with others to capture the others who are willing to pay similar prices to legacy brands. Those that bought before ~2H last year paid the elevated prices, then watched the sticker prices for new cars drop a ton. They were left with something that had way less value than when they bought weeks or months before. Had they waited a short bit, they could have saved thousands, sometimes tens of thousands.
2. People who were on the wait list could often buy the car new and then sell for an elevated price. For some reason (that defies all economic principles), some thought this would continue. However, as soon as the wait-list ended, why would anyone buy a re-sale vehicle at a higher price than what they could go buy a new one for?
Jun 1, 2024, 5:19 pm
#899
Join Date: Jan 2003
Location: California
Posts: 1,196
Used Teslas depreciated 30% year on year as of 2024 which is a lot more than a regular new ICE car which is around 20% from new to year one. Perhaps the depreciation will revert to ICE, but I think it will take more discounting with the glut of used Tesla EVs that people don't want. That would explain why Hertz wants them gone ASAP and why I can't rent one anymore from Hertz.
Jun 3, 2024, 8:40 am
#900
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,703
They are g🥲ing away ... I saw this truckload of Tesla vehicles about to drive off at LHR the other day...
