New AY Visa Credit card with Aktia
Jun 16, 2022, 3:11 am
#91
Join Date: May 2017
Programs: AY Plat (OWE), TK Elite (*G), BT VIP, HH D, BW DS
Posts: 484
Found it delighting that there's actually someone replying on the other end of that "message" functionality in the Finnair Visa app. While I have still received no official approval, I got info via messaging that the PIN has been mailed already and that the card should also arrive within a week or two. And the great thing: it's not a chat or a chatbot, as in you can just leave a message and they respond very fast!
Jun 16, 2022, 4:41 am
#93
Join Date: May 2014
Location: HEL
Programs: AY+Plat, ALL Plat, Scandic L2
Posts: 3,620
That said, I have received the PIN, and I still can't get into the app, so not sure if there is any logical order.
FWIW, the Aktia.fi customer service website also reports nothing.
Jun 16, 2022, 7:00 am
#95
Join Date: Jun 2017
Posts: 256
Yes, if you provided email then you should have gotten a secure email from noreply[at]aktia.fi which says "Luottamuksellinen / Konfidentiellt / Confidential" and contains link to open the secure message.
Jun 16, 2022, 7:17 am
#97
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,965
Aktia has to be the slowest bank I have ever dealt with 😁😁🤷♂️
A week And a half and not a word how many thousand applications do they need to review manually 😁😁🤷♂️
A week And a half and not a word how many thousand applications do they need to review manually 😁😁🤷♂️
Jun 16, 2022, 8:34 am
#98
Join Date: May 2014
Location: HEL
Programs: AY+Plat, ALL Plat, Scandic L2
Posts: 3,620
Noes... couldn't possibly be...
Jun 16, 2022, 9:06 am
#100
Join Date: Jan 2014
Location: Helsinki
Programs: AY Platinum
Posts: 303
I suppose all extra services come with a cost, meaning that even a poor insurance cover would have brought up the price of the card or reduced the margin for the bank. I also find such insurances problematic, the main problem being that the customer takes comfort from the thought that "I'm insured by the card, I don't need anything else", while the customer might not know what the insurance actually covers and what you need to do for it to be valid in the first place (referring to the payment method of your travel costs here). AX Platinum is problematic for me in this respect: while the insurance is supposed to be good, it's of no use if you have paid your reservations with another card to maximise your AY plus points or for whatever other reason. So in my opinion the lack of insurance of the AY Visa isn't a bad thing at all and one can get a proper insurance from elsewhere and save the extra cost here.
It's surprising how many of us seem to be going through the manual process with our applications by the way. I'm on day 6 myself now, having only received the automatic post-application email, and no access through the app.
It's surprising how many of us seem to be going through the manual process with our applications by the way. I'm on day 6 myself now, having only received the automatic post-application email, and no access through the app.
Jun 16, 2022, 9:13 am
#101
Join Date: Feb 2001
Location: HEL
Programs: AY Plat Lumo, SK Gold
Posts: 954
Neither did I. Yesterday when there was the discussion here about the app, I downloaded it and saw that my application (which went to manual processing) was approved. Today I received the PIN code by snail mail.
Jun 16, 2022, 10:36 am
#102
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,965
Indeed, not sure what income bracket I fall into but I refused to give their computer access to my banking records, so I chose the manual route, not in a hurry per se but I do find it amusing how slow their process is indeed 😁😁
Jun 16, 2022, 10:38 am
#103
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,965
I suppose all extra services come with a cost, meaning that even a poor insurance cover would have brought up the price of the card or reduced the margin for the bank. I also find such insurances problematic, the main problem being that the customer takes comfort from the thought that "I'm insured by the card, I don't need anything else", while the customer might not know what the insurance actually covers and what you need to do for it to be valid in the first place (referring to the payment method of your travel costs here). AX Platinum is problematic for me in this respect: while the insurance is supposed to be good, it's of no use if you have paid your reservations with another card to maximise your AY plus points or for whatever other reason. So in my opinion the lack of insurance of the AY Visa isn't a bad thing at all and one can get a proper insurance from elsewhere and save the extra cost here.
It's surprising how many of us seem to be going through the manual process with our applications by the way. I'm on day 6 myself now, having only received the automatic post-application email, and no access through the app.
It's surprising how many of us seem to be going through the manual process with our applications by the way. I'm on day 6 myself now, having only received the automatic post-application email, and no access through the app.
Day 9 for me 😁
I actually like AX plat insurance its a very generous coverag3 and no hassle claims,claimok my travel with that card and maximize my ay points on other spend...
The insurance and lounges are the only reason I keep AX as certainly points earnings suck on it
Jun 17, 2022, 4:28 am
#104
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,965
Looks like it will go well into week three at this point... I wonder if they are going old school and whipped out the abacus 😁
Jun 17, 2022, 6:10 am
#105
Join Date: Dec 2020
Location: Vantaa, Finland
Programs: Finnair Plus Gold
Posts: 56
I took this two days ago and it cleared right away. Confirmed within one minute + got e-mail in which I got the instructions.
I downloaded the app today, I activated it, and it seems to be running okay. Card expected delivery within two weeks.
I downloaded the app today, I activated it, and it seems to be running okay. Card expected delivery within two weeks.