Free drinks for AY Plats [and other experience reports of Plat recognition]
Jul 14, 2018, 4:49 am
#676
Join Date: Jan 2014
Location: C2
Programs: AY ex-Lumo, TK Elite, BT VIP, ITA Executive
Posts: 1,157
Reading about her approach, could it be wife of the infamous gate agent, who has also shown enough appreciation towards elites?
Jul 14, 2018, 10:44 am
#677
Join Date: Jun 2017
Posts: 89
You seem to be lucky for these presentations of poor service. To simplify it: Feedback --> 10k points --> enjoy your upgrade on the next flight.
Reading about her approach, could it be wife of the infamous gate agent, who has also shown enough appreciation towards elites?
Reading about her approach, could it be wife of the infamous gate agent, who has also shown enough appreciation towards elites?
I never tought about that opportunity.However I really cannot say the poor behavior is the common way at Finnair. On the last ten flights I've made the staff on board has been great on nine out of ten flights.
-sulkkis
Aug 5, 2019, 10:29 am
#678
Join Date: Sep 2011
Location: London
Programs: BA Gold
Posts: 1,465
I have BA gold and AY gold, and would like to make use of the free drink via OWE, as well as the free hour of wifi via AY gold. In the past I have been able to play around with the FQTV/FQTS entries on the AY website, such that I received drinks on EU and domestic flights on the same itinerary, but wifi only on the domestic one. How curious.
Recently I have not had such success, and have resorted to only entering my BA number in order to collect tier points. I was wondering if FAs are able to procure a 1h wifi voucher if shown the AY gold card. (Or alternatively, if the FAs are able to serve the complimentary drink upon showing the OWE card, but then I have no desire to have the AY number on my boarding pass...)
Recently I have not had such success, and have resorted to only entering my BA number in order to collect tier points. I was wondering if FAs are able to procure a 1h wifi voucher if shown the AY gold card. (Or alternatively, if the FAs are able to serve the complimentary drink upon showing the OWE card, but then I have no desire to have the AY number on my boarding pass...)
Aug 5, 2019, 12:59 pm
#679
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,182
[LEFT]I have BA gold and AY gold, and would like to make use of the free drink via OWE, as well as the free hour of wifi via AY gold. In the past I have been able to play around with the FQTV/FQTS entries on the AY website, such that I received drinks on EU and domestic flights on the same itinerary, but wifi only on the domestic one. How curious.
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Aug 5, 2019, 1:42 pm
#680
Join Date: Sep 2011
Location: London
Programs: BA Gold
Posts: 1,465
For instance, once an AY number is added, then replaced by BA number, and the BA number subsequently removed, rather than the FFP field showing up empty, the AY number magically resurfaces. As such, I have concluded that the FQTV/FQTS distinction is probably at play, though I could be wrong.
Aug 5, 2019, 4:32 pm
#681
Join Date: Aug 2003
Posts: 1,603
I’m BA Gold but only AY basic. I have the same problem sometimes when I want to upgrade the flight with AY+ points but wnt to earn Avios or Tier points. Sometimes after the upgrade has been cleared the booking shows only Ay+ number. Anyhow, the Avios tend to land on BAEC. So there must be a hidden place to store two FF numbers. And I admit that my case is different from yours.
Aug 6, 2019, 12:20 am
#682
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,182
The latter case uses the FQTR field I assume. Ive seen it in use many times for the family upgrades (denotes what account redemption comes from)
Aug 6, 2019, 11:21 am
#683
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,107
Snapped elsewhere on FT
“FQTV - frequent flyer account that the miles should be credited to.
FQTS - frequent flyer account denoting which status benefits to use.
FQTR - frequent flyer account that provided miles for a redemption (can be different to that of the Pax flying).
FQTU - frequent flyer account that provided miles for an upgrade.”
(just don’t count on any agent capable of using them)
FQTS - frequent flyer account denoting which status benefits to use.
FQTR - frequent flyer account that provided miles for a redemption (can be different to that of the Pax flying).
FQTU - frequent flyer account that provided miles for an upgrade.”
(just don’t count on any agent capable of using them)
Aug 6, 2019, 11:27 am
#684
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,182
Aug 9, 2019, 4:18 pm
#685
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,758
It’s funny how Plat recognition differs so much from flight to flight. On HEL-OPO, not a word, but when I ordered a smoothie, the FA took a quick glance at the seat number above my seat and made no attempt to charge. Then on OPO-HEL, the FA said, Mr Ffay005, our platinum customer, may I offer you a drink. It was a quick and friendly way of doing the recognition.
Last month, TXL-HEL, I didn’t even remember to order a drink and settled for a glass of water. Only at home did I realise that I would have been entitled to that Platskujuoma...
Last month, TXL-HEL, I didn’t even remember to order a drink and settled for a glass of water. Only at home did I realise that I would have been entitled to that Platskujuoma...
Aug 9, 2019, 4:33 pm
#686
Join Date: May 2015
Location: ATL/MCO
Programs: Costco Executive, RaceTrac Sultan of Soda, Chick-fil-A Red
Posts: 5,665
OTOH this was a pre-merger US Airways crew who are illiterate and do not speak in full sentences so I am glad he actually bothered to read the manual.
Aug 9, 2019, 5:58 pm
#687
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,191
Still better than being told you are being offered something explicitly because their manual says to do so as happened to me once.
OTOH this was a pre-merger US Airways crew who are illiterate and do not speak in full sentences so I am glad he actually bothered to read the manual.
OTOH this was a pre-merger US Airways crew who are illiterate and do not speak in full sentences so I am glad he actually bothered to read the manual.
Last time on Finnair (HEL BRU) , the purser (what is AY speak for head of the cabin?) came down to my seat for a chat, and had even noticed my JL flight from Tokyo preceding this one. FA did not notice status, but when I asked for a champagne she did quickly check the terminal and did not charge me.
Aug 10, 2019, 1:06 am
#688
Original Poster
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,602
I have had AA crew that was literally shouting "Thank you for your loyalty as an Executive Platinum member, you can chose a free food and drink item from the menu", I don't know if it was to make me feel special by at least 3 rows of the plane knowing I was emerald, or trying to let the other rows know that if they flew AA enough they would also get some free stuff.
Last time on Finnair (HEL BRU) , the purser (what is AY speak for head of the cabin?) came down to my seat for a chat, and had even noticed my JL flight from Tokyo preceding this one. FA did not notice status, but when I asked for a champagne she did quickly check the terminal and did not charge me.
Last time on Finnair (HEL BRU) , the purser (what is AY speak for head of the cabin?) came down to my seat for a chat, and had even noticed my JL flight from Tokyo preceding this one. FA did not notice status, but when I asked for a champagne she did quickly check the terminal and did not charge me.
Sep 15, 2019, 2:19 pm
#690
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,758
Standard recognition & welcome talk on HEL-BKK before take off.
"My" FA was of Thai origin, and very attentive. It turned out that there had been a mix-up with my preorder meal, and they had replaced my reindeer with the lamb that was on the menu. I actually didn't care that much, the lamb was excellent, but my FA apologized profusely and promised to write a report. I told her it was alright and that no report was needed since lamb was one of the options I considered when placing my preorder, but she insisted.
Before landing, the purser comes back to me and, having heard about the mix-up, again apologizes profusely.
I've had preorder mix-ups before, but they've never taken it so seriously (and this time, I didn't even care since the lamb was very good!).
"My" FA was of Thai origin, and very attentive. It turned out that there had been a mix-up with my preorder meal, and they had replaced my reindeer with the lamb that was on the menu. I actually didn't care that much, the lamb was excellent, but my FA apologized profusely and promised to write a report. I told her it was alright and that no report was needed since lamb was one of the options I considered when placing my preorder, but she insisted.
Before landing, the purser comes back to me and, having heard about the mix-up, again apologizes profusely.
I've had preorder mix-ups before, but they've never taken it so seriously (and this time, I didn't even care since the lamb was very good!).