Free drinks for AY Plats [and other experience reports of Plat recognition]
#1
Original Poster
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,581
Free drinks for AY Plats [and other experience reports of Plat recognition]
The FAs various ways of acknowledging the new plat perk of free drink reaches almost höpö levels. How many have you had?
My latest: "öööö... you have a finnair card ...pause... sorry actually you have that kind of platinum card... so you can have one free drink from the menu"
I felt amused. Not nitpicky at all, just amused.
Nobody has yet comed up with something I thought what I would say: "This is on the house for black card holders". Black is a good word to use. For Finns (low status culture) it eliminates the unwanted elitism of the word platinum, and for pax from high status cultures it raises the interest of others not familiar with the art
My latest: "öööö... you have a finnair card ...pause... sorry actually you have that kind of platinum card... so you can have one free drink from the menu"
I felt amused. Not nitpicky at all, just amused.
Nobody has yet comed up with something I thought what I would say: "This is on the house for black card holders". Black is a good word to use. For Finns (low status culture) it eliminates the unwanted elitism of the word platinum, and for pax from high status cultures it raises the interest of others not familiar with the art
#2
Join Date: Apr 2014
Location: TMP
Programs: AY+ Plat, SK Gold, BT VIP, Radisson Premium, Accor Platinum
Posts: 793
yesterday was the first time it didn't feel awkward, but then they didn't refer to the status at all. there were at least 5 plats on AY834, two FA's offering drinks. the first one (young guy, maybe mid 20's) went 'can I offer you drink on the house' ('talon piikkiin'). the older lady serving me leaned towards me and almost whispered 'can I offer you a welcome drink'.
they've come pretty far from the first 'is this the top level card? do you get a free drink?'
they've come pretty far from the first 'is this the top level card? do you get a free drink?'
#3
Join Date: Oct 2004
Location: Finland
Programs: AY Platinum,Marriott Gold,HH Diamond,Sixt Platinum,Hertz PC,AMEX Platinum
Posts: 1,946
I think it varies between the persons and actually in my opinion it is one of the things where I am preferring them to do it with their own personal style. It gives the extra personal touch when the discussions isn't scripted but Finnair let's them do it with their style.
I liked it when the purser was talking to one of the FA and saying "These magazines are then for Mr. Miikka when he comes, our Platinum member on board". Or when the free drink was offered with "Would you like to have any drink of your choice, free for our one of our best customers".
I liked it when the purser was talking to one of the FA and saying "These magazines are then for Mr. Miikka when he comes, our Platinum member on board". Or when the free drink was offered with "Would you like to have any drink of your choice, free for our one of our best customers".
#4
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Platinum, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,132
I guess it is in the corporate culture to not coach the staff. It is like they read it of a memo; "Uh, there is something called a platuinum card and we are supposed to say something when we see it"...
How hard is it to provide staff with a couple of sample sentences just to get them started?
#5
Ambassador: Finnair Plus
Join Date: Apr 2011
Location: HEL
Programs: AY+ Plat, HHonors Diamond, Hyatt Discoverist, Priority Club Plat Amb, Miles and Smiles Elite
Posts: 5,267
Just wow.
I guess it is in the corporate culture to not coach the staff. It is like they read it of a memo; "Uh, there is something called a platuinum card and we are supposed to say something when we see it"...
How hard is it to provide staff with a couple of sample sentences just to get them started?
I guess it is in the corporate culture to not coach the staff. It is like they read it of a memo; "Uh, there is something called a platuinum card and we are supposed to say something when we see it"...
How hard is it to provide staff with a couple of sample sentences just to get them started?
#6
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Platinum, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,132
I get the amusement FFlash felt becasue I just came to think of how to respond!
"Öhh, yeah, I will have one of those... with like gas inside you know...it is in a... you know.. like a bottle or something and you like open the top or what-ever and.. yeah. bubbles comes out. You know"
"Öhh, yeah, I will have one of those... with like gas inside you know...it is in a... you know.. like a bottle or something and you like open the top or what-ever and.. yeah. bubbles comes out. You know"
#9
Join Date: Oct 2014
Location: HEL
Programs: BA G; AY Basic; HHonors G; Marriott S
Posts: 141
Reg Plat free drink + magazines; yesterday on AY840 "Sir jouhka - as you have platinum card as our highest ranked customers - you know you are entitled to free drinks". I did not correct that I just have OWE. No other people had OWE in Y cabin yesterday.
That perk is a nice one.
That perk is a nice one.
#10
Join Date: Jun 2015
Posts: 170
1. Bought a beer and paid it. 10min later received 5 euros with "The beer was on the house"
2. Bought 4 beers and when paying I was told that "I have deducted 2 beers from the bill"
3. Bought 2 beers and paid it. 10min later was offered free drinks.
2. Bought 4 beers and when paying I was told that "I have deducted 2 beers from the bill"
3. Bought 2 beers and paid it. 10min later was offered free drinks.
#11
Original Poster
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,581
1. "The beer was on the house"
2. "I have deducted 2 beers from the bill"
3. offered free drinks in silence
No further unnecessary words would have been just "an annoying babbling of a mother-in-law"?
#12
Join Date: Jan 2006
Location: Helsinki-Vantaa APT, Finland
Programs: AY LUMO
Posts: 6,043
Are You friend of Platinum member Cistavoda ?
#13
Original Poster
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,581
#14
Ambassador: Finnair
Join Date: May 2003
Location: HEL
Programs: AY Lumo, BA Silver, HHonors Gold
Posts: 4,258