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Originally Posted by zapata
(Post 27043669)
They were busy helping two non-revs get on the flight and wouldn't assist another passenger or myself and instead left with 4 open seats! I get wanting to leave on time but I think they could have taken 5 minutes to get a few stranded passengers out.
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Originally Posted by zapata
(Post 27043669)
While waiting for my confirmed seat, I decided to be proactive and try and get out on an earlier flight to either IAD or DCA. I walked up to the 10:15 AM IAD flight as they were finishing up boarding. They were busy helping two non-revs get on the flight and wouldn't assist another passenger or myself and instead left with 4 open seats! I get wanting to leave on time but I think they could have taken 5 minutes to get a few stranded passengers out.
I then tried to get on the 12:25 flight to DCA. I was told 3 times on the phone and in person that I was on the DCA standby list. I decided not to bother the gate agent and just wait until they called the standby passengers. As they were wrapping up boarding, I noticed that the delta app didn't have me on the DCA flight. When I asked, they told me my ticket was invalid and I wasn't on their list. I had to talk to two other people to find out my ticket needed reissuing for some reason and by then it was too late. Not that I could have gotten on their standby list since they seemed to be working off of a print out. 2) Didn't you look at the GIDS (which DTW has at EVERY gate) and see you weren't on standby? |
Originally Posted by bennos
(Post 27044393)
Perhaps they were trying to get NRSP positioned correctly for their next flights?
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Originally Posted by bennos
(Post 27044393)
Perhaps they were trying to get NRSP positioned correctly for their next flights?
This all occurred with four of us (2 non-revs, myself and another potential passenger) at the counter so I overheard everything. The red coat insisted on closing the door after getting the two nonrevs on. The other two gate agents actually argued with the red coat about waiting so they could let us on. Tensions were high understandably but I think they could have done a much better job dealing with this. |
Wow. Got upgraded the in MCO to MSP as an NRSA. Still shocked
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Originally Posted by bubbashow
(Post 27044399)
1) In service recovery as the airline (CLEARLY) is still having issues, I am glad they are using a hard cutoff. In situations like this, they could make exceptions for hours for a flight to some destinations. It is critical to get staff and planes where they need to be and when they need to be there.
2) Didn't you look at the GIDS (which DTW has at EVERY gate) and see you weren't on standby? 2. The GIDS did not show a standby list at all, that was the first thing I looked for. I spoke with 3 different people on the phone who all said I was on the list. I even spoke with a very helpful gate agent who was working another gate who said I was on the list. Unfortunately they were all wrong somehow. The GIDS did show 20 unclaimed seats and I would have gotten on given that I'm a partner elite plus but didn't because of being mislead repeatedly. |
Originally Posted by bubbashow
(Post 27044405)
Exactly. Not all NR is NRSA - - - a LOT of it today is NRSP trying to get crew where they need to be to get the operation at 100%.
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Originally Posted by EZEDoesIt
(Post 27043483)
Your status (or lack thereof) may affect what they are willing to do. I, for one, was delayed at my connection and asked to just be sent home, which they did and gave me a full refund.
By the way, don't be surprised if you get no miles for the flights. |
Originally Posted by BenA
(Post 27044333)
I've been 100% when asking them to note the promise in the record. If they are willing to do that, I can point the other airport back to them (even asking them to call the other station and speak with the person who made the promise of necessary.). If they aren't, I know I need to push harder at my current location or try a different avenue.
(I've never run into a case where an agent lies - e.g. they say they are noting the record, but don't follow through.) It's just that the agent at Point A is confident that the voucher will be issued at Point B, and the Point B agent is otherly motivated or constrained. |
Day 3 and Delta still appears to have some significant issues. Two JAX-ATL flights canceled today with relatively short notice. The incoming plane from LGA to ATL(as much as you can trust flight aware on that) which was supposed to head to JAX was on time to ATL but the flight was st. I was lucky to still make an earlier flight, albeit downgraded to coach from paid-for F. The other option I was offered was to delay a day.
The Fly Delta app doesn't show my new flight, but they were able to print a boarding pass at the airport. It looks like a lot of passengers had issues with self check in , turning the "bag drop" line into special services. Delta personnel was great and patient / friendly even though they are now dealing with this for 3 days. |
Excuse the ignorance, but how do I tell which inbound flight has the plane I'll be using on my outbound flight? I'm flying out of DCA on the 6:05pm today and wanted to monitor the inbound we're using to see if it's delayed / canceled.
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Originally Posted by Rabidstoat
(Post 27044730)
Excuse the ignorance, but how do I tell which inbound flight has the plane I'll be using on my outbound flight? I'm flying out of DCA on the 6:05pm today and wanted to monitor the inbound we're using to see if it's delayed / canceled.
click where it says (N908DL) and it'll show you the activity for that tail number. |
So we're past mid-day Wed when DL stated they expected to be back to normal operations. Are there still delays and flights being canceled?
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Originally Posted by Rabidstoat
(Post 27044730)
Excuse the ignorance, but how do I tell which inbound flight has the plane I'll be using on my outbound flight? I'm flying out of DCA on the 6:05pm today and wanted to monitor the inbound we're using to see if it's delayed / canceled.
Check flight status for your flight. Select View More. Usually (not always) displays the inbound flight that will make up your outbound flight. Disclaimer... I am referring to the iPhone app. No experience with other phones. I often wonder why this capability is not provided on the DL.com |
Originally Posted by rylan
(Post 27044866)
So we're past mid-day Wed when DL stated they expected to be back to normal operations. Are there still delays and flights being canceled?
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