Flew LGA - MCO today and there were still quite a few cancellations and delays. Agents seemed to be doing their best, but overheard several disgruntled customers saying they weren't getting what they wanted because Delta was claiming weather as the problem. Our flight was about an hour late due to late arriving aircraft and then being close to overweight and having to get permission to takeoff the opposite direction as everyone else was. I was okay with all of that until we got to Orlando and our bags were pretty wet. It had been raining in NY and Orlando so they were both to blame!

I got stuck in ATL on Monday night on my outbound connection and my best option was to completely abandon my trip and drive to my destination after renting a car in ATL. I had to get home tonight so I drove the 8 hours home instead of attempting to fly back.

Based on my travel schedule losing these three segments just cost me Platinum for next year. I contacted Delta and asked them to credit me the segments and if they don't I am going to status challenge to United and be done with them. I would suggest to Delta that they offer all impacted fliers the points and segments to those who abandoned itineraries.

Weird science there with the math equations. If you drove 8 hours, what was the flight...500 miles? Its August. You can't fly two or four flight segments in 4++ months? Not much elite about travel patterns that cant accommodate that. Dl should probably email you the ual pdf timetable

This should definitely happen. I haven't been impressed with DL's recovery from all this, and I just have a feeling deep down that things are going to continue to get worse in the long run. I have PM again for next year, but after that, I'm going to seriously consider switching to United. The time I spend connecting is starting to add up, and is becoming increasingly difficult to justify.

It is very hard to justify. I have 10 more trips scheduled for the year (all on Delta) that all go through Atlanta. I will miss PM by a single segment. I could spend money on a mileage run or cancel all the trips and rebook on United and be platinum until 2018. My desire to keep flying though Atlanta and traveling on Delta no longer seems worth it.

I get the frustration-and so would anyone who lives in a place like JAX. Though I have PM and have a very slim chance of hitting DM, a lot of people qualify wth segments, since nearly all connection flights go through ATL which gets you the 500 mile minimum.

Personally though, I'm not sure about the awarding of MQM/MQS from this for flights indented on being taken. Assuming a person didn't take the trip, he or she was refunded. Essentially then, that person would then receive MQM/MQS for a flight that they not only didn't take, they didn't pay for.

Wow

You've been upgraded 17/19 in 2016 as a PL and you are seriously considering switching to United? Because DL hasn't handled the recent meltdown to your expectations?

Would United have done better in the same situation...who knows.

I'm also curious about your statement of "feeling deep down that things are going to continue to get worse in the long run". Elaborate please.

I've flown 2.5 mm since 1994 on DL, AS, NW and UA...and Delta has been my metal of choice the past 7 years.

I realize I'm a FT noob....so flamers...flame on😎

You can get ORC, but only if you don't claim a refund. If you claim a refund then DL doesn't give credit. Also really can say that your what they're looking for in PMs if can't figure out a way to add three segments in 4+ months either 1)by adding a segment here and there to existing reservations, or 2)flying a MR.

Has anyone seen this? LOLING!

https://www.facebook.com/devinsiebol...5971302461007/

The various comments made in this thread about the change in attitude of senior management (ie: more reliance on bean counters and outsourcing) suggest the possibility of a downward trend. It would I'd expect take a year or two for that to filter down in a meaningful way to the frontline staff and therefore to the travel experience, by which time perhaps UA under Oscar will be doing better :)

All conjecture at this point, of course.

No flaming. Bennos stated what I was thinking quite well.

My upgrade percentage is high, but my schedule is flexible enough that I can choose flights and routings that maximize my chances. While my upgrade success would almost certainly decrease on UA, I'm willing to buy FC when it makes sense.

I really really don't want to give up on DL. I've been flying them since I was six (UAM), and feel extremely loyal, hence my reason for sticking with them in a non-hub city (DC). That being said, if the quality of the experience begins to decrease, so does the justification I have to stick with them. I'll take a crappy nonstop over a crappy connection any day.

IIRC for international flights it is up to 4 hours on the ground.

If failover takes more than 5 minutes you're doing it wrong.

30 seconds is better.

And if it's something that shouldn't fail at all, there should be multiple sites with full fault tolerance.

Based on how long agents I've phoned have taken waiting for the computer, a complete rebuild done competently would save money within a couple of years from the savings there alone.

roflmao!!!

:d:d:d

Awesome