I got the 20,000 miles deposited on August 11th, but no sign of a voucher offer.

Overall, I'm generally pleased with how DL handled my complicated travel scheduled for Monday, Tuesday, and Wednesday of this week on two separate tickets. I also can't complain about hold times on the DM line, just the itineraries coming and going from the app and delta.dumb, which was rather scary every time it happened.

How are you guys being alerted to voucher and/or miles? Filled out the form on Tuesday morning, but have yet to receive any correspondence from Delta aside from a survey (they're really brave to send those out!).
Had a 3:40 delay Monday from PHL-ATL. Certainly not among the worst days compared to many others, but would like to be fairly compensated if they're offering.

Just got the 20k miles, no notification. So I have now received a $200 voucher and 20k miles. I can't complain.

Not likely. Why spend the time/money to train RM people hired off the street RES/ACS functions to a degree that they'd be useful in a situation like this? I would imagine even new hire RES agents go through a period of floor support with subject matter experts to answer questions before they are let loose on their own. A green RM person is just going to be a burden on the RES operation in an emergency.

Now the RM people who came from RES or ACS, and actually know the job, yes, put them on the phones and send them to the gates. It doesn't take long for old skills to come back to you.

Skills that you never actually used in real life, and learned "just in case" is a poor use of resources.

Same here.

Playing the devil's advocate, if you worry about IROPS then you fly UA. Because if it hits the fan at DL, you can only get rebooked on UA. If it hits the fan at AA, you can only get rebooked on UA.

BUT - If it hits the fan at UA, then you can get rebooked on either AA or DL. :cool:

David

Thanks for the heads-up on miles. Just checked account and also received the 20k miles. But nada about a voucher. Was it sent via email or did it, too, just show up in your account?

I got 3. And my SM number was not attached to the res as I was crediting to AS.

Cancelled. Then rebooked for 6 hours later. Then delayed causing illegal connection. Rebooked yet again.

We'll see what actually comes through.

I got the email below at 1 AM on 8/9. My original flight was 6 PM on 8/8. I finally got out of ATL at 9 PM on 8/9.

Dear Delta Customer,

We sincerely apologize and regret the disruption to your travel plans today. Unfortunately, a power outage in Atlanta, which began at approximately 2:30 a.m. ET, impacted Delta computer systems and operations worldwide resulting in flight delays. Our teams are working diligently to resolve these issues and resume normal operations as soon as possible.

$200 Towards Your Next Flight

As a goodwill gesture for the disruption you experienced today, an Electronic Transportation Credit Voucher (ETCV) in the amount of $200 will be issued in your name. This voucher can be used for future travel on all Delta flights system-wide for the next year. You will receive your credit voucher via the email address we have on file in your reservation within 7-10 business days.

Thank you for continuing to choose Delta for your travel needs.

Maybe we should start a new thread with compensation info.

Yes.

I called DL on Tuesday first thing to reschedule to an afternoon flight for my connecting itinerary Wednesday, rather than an early morning flight. The situation on Tuesday was already not looking good and I figured an afternoon flight had better chance of not cancelling than first flight of the morning.

DL refused the change without charging $1,700 (really) fare differential as no waiver was in effect.

By the time I was at the 24 hour window to SDC, the seats were gone (presumably because so many flights were cancelling as Tuesday progressed).

If DL had extended the waiver for say 72 hours from the get go, this could have been avoided, I'd have saved myself some hassle, and I wouldn't have had to have been rebooked on another carrier.

Why so stingy on the waivers? It just creates more strife in an already crappy situation.

Agree. So far this process seems to be as clear as their upgrade chart.

Did you get the actual voucher, or just an email saying it's coming?

So far, I got an email saying the voucher is coming, and another telling me that 20K miles were to be deposited on my account (they already did).

I agree.

As I'm sure we all know the airline industry is very complex with the amount of different job types that there are (pilot, gate/ticket agent, reservations, mechanics, revenue management, dispatchers, and so on...) While some are related not everybody does the same thing, and not everyone is trained to do the same thing. Some common things are taught in ACS that wouldn't be implemented in reservations for example.

I've been told from friends that the untrained non-frontline employees who have volunteered to help in the airport have been doing unskilled labor (guessing scanning boarding passes or helping greet people in the lobby). The ones who have previous experience were rebooking and working flights, etc. I don't think there were really that many extra people, but I don't know how many exactly.