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Originally Posted by j.bell
(Post 27057036)
Not sure if I was just lucky or smart. Connecting in ATL, landing at 6:30AM on Tues and continuing on to DCA. Saw on gogo that the flight was canceled. Saw that there were no more options on DL until 10pm. Bought an AA walk up fare for ~$350 for their 9am flight, got in to DCA within an hour of the originally scheduled time... my 3 checked bags showed up around 2pm - on the next DL flight that flew (had tried to claim them in ATL and recheck on AA and was strongly suggested by a red coat to just let them get them to me without having to pull them). Sent DL my receipt from AA, haven't heard back yet, but given that it wasn't that much, they are giving $200 just for asking, and I obviously deserved a refund from the ATL-DCA leg, I assume I am going to be fully taken care of. There were a lot of seats available on the later flights on AA (at least before I left)... wonder why more people weren't taking the same approach.
I've had luck with this once in the past. I'm sure it wasn't SOP, but DL did the right thing for me. Arrived in JFK to find my connecting flight, the last of the day, on DL cancelled. All interline options were full; best DL could do was next day. I bought a very reasonable walk up fare on JetBlue. Send DL the receipts and asked for them to cover the fare. Had to push them, as they were claiming the cancellation was WX, but they did eventually cut me a check for the full amount. |
Delta's SEA-SLC delay last Tuesday was more than three hours. First no plane, then no crew.
I suspect others are getting compensation for the delay, but I think there are two strikes against me: I was flying on points, and they were Alaska points. Is it safe to assume that I am out of luck? |
Back to normal.... not
Had a checked baggage issue yesterday.
Hold time to reach the baggage help line was 20 to 30 minutes. Claim from that end... they are still backlogged from last week's meltdown. Planes may be moving mostly on time. But waylaid luggage... sounds like not. |
I agree that DL is still not quite back to normal at this point. Hold times were in excess of 30 minutes this morning. I did the "call back" option and got a call in about 45 minutes. But then when I asked for Delay/Cancelation Verification for Insurance, it took another 20 minutes on the phone. I'd requested the form online on 8/9 but have not received it. I will get some compensation from insurance provider but not all. The only thing I've received from DL is an email apology, survey, and the promise of a $200 voucher to come (though the voucher itself has not come as of yet).
Here's what's annoying though: the agent wanted to know if I'd received the $200 voucher. This seemed to be a sticking point as if the $200 DL voucher would compensate me for the hotel/taxi/meals expenses and baggage delay I experienced in ATL. As it is, insurance will only cover a portion. I was surprised that DL seemed to think the $200 DL voucher was adequate for a 27 hour delay and various necessary expenses. |
Originally Posted by Stgermainparis
(Post 27069315)
I agree that DL is still not quite back to normal at this point. Hold times were in excess of 30 minutes this morning. I did the "call back" option and got a call in about 45 minutes. But then when I asked for Delay/Cancelation Verification for Insurance, it took another 20 minutes on the phone. I'd requested the form online on 8/9 but have not received it. I will get some compensation from insurance provider but not all. The only thing I've received from DL is an email apology, survey, and the promise of a $200 voucher to come (though the voucher itself has not come as of yet).
Here's what's annoying though: the agent wanted to know if I'd received the $200 voucher. This seemed to be a sticking point as if the $200 DL voucher would compensate me for the hotel/taxi/meals expenses and baggage delay I experienced in ATL. As it is, insurance will only cover a portion. I was surprised that DL seemed to think the $200 DL voucher was adequate for a 27 hour delay and various necessary expenses. |
Originally Posted by teCh0010
(Post 27036167)
SABRE is one of the biggest mainframe shops in TX...
Facebook and Twitter can architect their applications in different ways because their business demands are different. Facebook is fine with you not seeing your buddies update for a few minutes because global DNS load balancing sent you different DC and their change hasn't replicated there. Eventual consistency is fine. Some business requirements are aligned with cloud native application design, and some aren't. Banking and airline applications are sequential transactions that require immediate consistency. Immediate consistency requires a single source of truth at the data persistence layer. One DB that you read and write from. Milliseconds matter. If you used the type of data persistence layers that lead to cloud native applications that can survive an entire DC going down you aren't recording sequential transactions. There is a single ticket in K bucket, I can't sell it to two people because they connected to different datacenters. There is one seat 16a, I can't assign it to two people because they connected to different data centers. You can replicate the data persistence layer, but it is going to take time to fail over. I'm sure DL replicates the SAN under their mainframes and X86 servers, but it takes time to fail over. You have to make the decision to failover or wait it out based on how long you thing the outage will take. |
Originally Posted by dzflyer
(Post 27069511)
Not surprising but definitely disappointing. They hope it will satisfy some and make them go away cheaply.
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Originally Posted by Stgermainparis
(Post 27071992)
Indeed. I was further irritated that they said the verification would be emailed in 72 hours. I highly doubt that will happen. And I'll have to call again. Because the online request is now a week old. Sigh. While this certainly isn't as bad as the delay itself, just having to deal with DL in the aftermath has been frustrating. Even when I'm only asking for a verification of delay!
IIRC flightaware.com also goes back a week in free mode. |
Originally Posted by MSPeconomist
(Post 27072840)
Won't a printout from flight status on delta.dumb be sufficient, especially when it's well known that DL was extremely messed up last week?
IIRC flightaware.com also goes back a week in free mode. Hello XYZ, RE: Case Number XYZ I’m really sorry about our flight disruption. The following is the information you’ve requested for your records. Date of Travel: October 08, 2016 Flight Number: **** Reason for Flight Cancellation: Automation Sincerely, Coordinator, Corporate Customer Care Delta Air Lines |
Originally Posted by Stgermainparis
(Post 27069315)
I agree that DL is still not quite back to normal at this point. Hold times were in excess of 30 minutes this morning. I did the "call back" option and got a call in about 45 minutes. But then when I asked for Delay/Cancelation Verification for Insurance, it took another 20 minutes on the phone. I'd requested the form online on 8/9 but have not received it. I will get some compensation from insurance provider but not all. The only thing I've received from DL is an email apology, survey, and the promise of a $200 voucher to come (though the voucher itself has not come as of yet).
Here's what's annoying though: the agent wanted to know if I'd received the $200 voucher. This seemed to be a sticking point as if the $200 DL voucher would compensate me for the hotel/taxi/meals expenses and baggage delay I experienced in ATL. As it is, insurance will only cover a portion. I was surprised that DL seemed to think the $200 DL voucher was adequate for a 27 hour delay and various necessary expenses. Hotels and ground transportation receipts could also be submitted to request reimbursement. |
Originally Posted by Widgets
(Post 27075207)
Out of pocket expenses from delayed baggage is handled separately from other compensation. You should be compensated for that in addition to the $200 voucher... That's not meant or intended to cover all inconveniences.
Hotels and ground transportation receipts could also be submitted to request reimbursement. Separately and online, I did submit a letter with my details and did not even ask for compensation for the delayed baggage. If my trip insurance doesn't cover that, then I'll submit a new claim for that. I did submit the receipt for the hotel. My insurer will (hopefully) reimburse for most of the hotel/transport. At this point, the communication from DL is so poor that I'm just going to wait another week. It's too frustrating spinning my wheels now. But honestly, the few and bad responses I've had so far make me want to ask for every single penny and then some and not cut them any slack. Did you see the email they sent me with the wrong date for cancellation? Grrr. |
Originally Posted by MSPeconomist
(Post 27048111)
Do people working in RM know how to answer phones and book tickets?
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Originally Posted by sethb
(Post 27112241)
People aren't hired into RM.
David |
Originally Posted by DiverDave
(Post 27112306)
Actually I know at least one that was hired into RM.
David |
Originally Posted by mbwmbw
(Post 27031860)
I just purchased 5 tickets and called in and they are sending me $300 per a ticket since I am delayed. $1,500 nice :)
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