FlyerTalk Forums - Delta computers down

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- Delta Air Lines | SkyMiles (https://www.flyertalk.com/forum/delta-air-lines-skymiles-665/)

- - Delta computers down (https://www.flyertalk.com/forum/delta-air-lines-skymiles/1783354-delta-computers-down.html)

TrojanTraveler

Aug 12, 2016 6:49 am

Quote:

Originally Posted by MSPeconomist (Post 27053603)

Banking? I know they do tests and rehearse for computer outages.

Financial services. We have alternate sites, etc. and we are required to go through various, multi-faceted contingency plans throughout the year. They are a PITA, but required.

OHDL1

Aug 12, 2016 6:52 am

Quote:

Originally Posted by deltadiamondflyer (Post 27051475)

After my JFK-FLL flight was delayed on 8 Aug for 3.5 hours, I got $250 voucher and 20,000 SkyMiles. Do you think this is fair?

Exceedingly...

Stgermainparis

Aug 12, 2016 7:02 am

Quote:

Originally Posted by deltadiamondflyer (Post 27051475)

After my JFK-FLL flight was delayed on 8 Aug for 3.5 hours, I got $250 voucher and 20,000 SkyMiles. Do you think this is fair?

Um. Yes. I was delayed 27 hours and got $200 voucher.

For everyone else: are you filling out the form on the "we care" page or are you doing nothing?

techie

Aug 12, 2016 7:15 am

Quote:

Originally Posted by MSPeconomist (Post 27053603)

Banking? I know they do tests and rehearse for computer outages.

When UA did this a while back, they had an outage of several hours. Interesting Reuters piece on this today: http://www.reuters.com/article/us-de...-idUSKCN10N1A3

Quote:

Airlines will likely suffer more disruptions like the one that grounded about 2,000 Delta flights this week because major carriers have not invested enough to overhaul reservations systems based on technology dating to the 1960s, airline industry and technology experts told Reuters.

Airlines have spent heavily to introduce new features such as automated check-in kiosks, real-time luggage tracking and slick mobile apps. But they have avoided the steep cost of rebuilding their reservations systems from the ground up, former airline executives said.

MrAndy1369

Aug 12, 2016 7:24 am

Quote:

Originally Posted by Stgermainparis (Post 27053661)

Um. Yes. I was delayed 27 hours and got $200 voucher.

For everyone else: are you filling out the form on the "we care" page or are you doing nothing?

Did you escalate? Or ask an red coat if they can cut you a voucher (unless they're not allowed to do that)?

Stgermainparis

Aug 12, 2016 7:54 am

Quote:

Originally Posted by MrAndy1369 (Post 27053745)

Did you escalate? Or ask an red coat if they can cut you a voucher (unless they're not allowed to do that)?

The scene in ATL was such that I did not ask for anything while delayed. Honestly I think any agent would've lost it if I'd asked for compensation at that moment. 1000s of people in lines etc. I figured the critical issue was getting folks to destination. So I'm trying to figure out the best way to request compensation and what is appropriate. I and son had just come off VS flight from London and were exhausted. We had multiple bookings for possible flight only for it to get canceled (in one case after we'd been sitting on plane for an hour at midnight already 6 hours past our original scheduled flight). Then we were rebooked on separate flights and I had to sort that out on Twitter. It was all quite a saga.

i must say that, with a 27 hour delay, I chuckled at the email re voucher for 3 hour delay.

MrAndy1369

Aug 12, 2016 8:04 am

Quote:

Originally Posted by DiverDave (Post 27051659)

Same here.

Playing the devil's advocate, if you worry about IROPS then you fly UA. Because if it hits the fan at DL, you can only get rebooked on UA. If it hits the fan at AA, you can only get rebooked on UA.

BUT - If it hits the fan at UA, then you can get rebooked on either AA or DL. :cool:

David

May be a silly question, but if you were originally on AA, then rebooked onto UA, then technically, if UA had a delay, could they rebook you onto DL then? As the original ticket stock was AA.

Widgets

Aug 12, 2016 8:08 am

Quote:

Originally Posted by MrAndy1369 (Post 27053912)

May be a silly question, but if you were originally on AA, then rebooked onto UA, then technically, if UA had a delay, could they rebook you onto DL then? As the original ticket stock was AA.

I don't believe so because the AA ticket stock wouldn't be able to invol reissue on a Delta flight.

RatherBeOnATrain

Aug 12, 2016 8:14 am

Quote:

Originally Posted by dzflyer (Post 27052196)

Just check out Easy Eddie Bastians interview on usatoday.com. It's just pathetic. He tries to make excuses for firing the CIO and how he didn't know how unprepared the IT dept was. Hello it's your job. Just ridiculous. Then he complained people were so upset he couldn't read the emails. Maybe do your job mr ham sammich and people won't be so mad.

Thanks for mentioning that interview; I had not seen it. Here's the link, in case anyone else missed it:
USA Today - Q&A: Delta CEO on outage, efforts to 'win back' passengers (8:43 a.m. EDT August 12, 2016)

DLdweeb

Aug 12, 2016 9:05 am

Quote:

Originally Posted by RatherBeOnATrain (Post 27053967)

Was that Teresa Wise he just tossed under the bus?

jackal

Aug 12, 2016 9:08 am

Quote:

Originally Posted by Widgets (Post 27053932)

I don't believe so because the AA ticket stock wouldn't be able to invol reissue on a Delta flight.

Sorta OT, but a good UA ticket agent who knows what they're doing should be able to exchange the AA ticket to one on UA ticket stock...and then it would be able to be used on DL. I think. Right?

(I've had a ticket reissued to a different carrier before--UA took over one that was plated on Wideroe a couple of years ago and it was reissued on 016 stock.)

hazelrah

Aug 12, 2016 9:35 am

Quote:

Originally Posted by DLdweeb (Post 27054184)

Was that Teresa Wise he just tossed under the bus?

Bastian's comment seems somewhat catty and a deflection. Further, performance is not the same as reliability. Given that ex-CIO has been gone for 6 months what if any action was taken since then?

You get to blame the previous guy for just a short amount of time. Further he throws out the $150 million figure for improvement. Is this enough, or is it lipstick on the pig?

StayingHomeIsBetter

Aug 12, 2016 9:42 am

Quote:

Originally Posted by MrAndy1369 (Post 27049276)

Why are people being so resistant towards DL giving more than $200? Honestly, $200 is a joke. I would think that DL would be much more willing to give more $ to those people who ask for it, especially given the hell they were through all week? :confused:

A high percentage of FT DL "explainers" are stockholders? ;)

MSPeconomist

Aug 12, 2016 9:48 am

Quote:

Originally Posted by hazelrah (Post 27054326)

Isn't most of DL IT just lipstick on a pig? We get fancy pictures that take more time to load but it's all form over function. Some of the features that the PMNW website had still haven't returned.

StayingHomeIsBetter

Aug 12, 2016 9:52 am

Quote:

Originally Posted by AANYC1981 (Post 27050832)

can someone remind how to tell where my inbound plane is coming from on the App? I know it was posted in this thread.....appreciate it!

try this:

http://www.flyertalk.com/forum/delta...l#post27044896

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