Originally Posted by TravellingMan (Post 27048486)

The apology from the CEO was just words. Throwing Delta jets was great spin. I can tell you from personal experience, the dust has not settled yet before they are back to grabbing revenue (it is always one way street irrespective of who screws up). The icing on the cake is when the C levels make their bonuses this year and the passengers who spent the night on the floors of NRT or ATL; they will get over it with $200 Delta Vouchers. Not sure how many end up not getting it or ever using it.

Originally Posted by MSPeconomist (Post 27048111)

Do people working in RM know how to answer phones and book tickets?

Originally Posted by vincentharris (Post 27047728)

So I still find it completely funny (i.e. sad) that they are choosing to drag out waivers one day at a time. They know s&*t is NOT going to be fixed extend it a few days and move the hell on.

Originally Posted by rylan (Post 27048843)

Great point right here, and I've been wondering the same thing. Why were they only extending the waiver date slowly adding an additional day at a time. They knew it was a f'in mess, so just put the date out a few days because its going to take that long to get pax rebooked and back to normal.

Originally Posted by TravellingMan (Post 27048486)

The apology from the CEO was just words. Throwing Delta jets was great spin. I can tell you from personal experience, the dust has not settled yet before they are back to grabbing revenue (it is always one way street irrespective of who screws up). The icing on the cake is when the C levels make their bonuses this year and the passengers who spent the night on the floors of NRT or ATL; they will get over it with $200 Delta Vouchers. Not sure how many end up not getting it or ever using it.

Originally Posted by MrAndy1369 (Post 27048719)

To be fair, I'm sure DL will compensate these passengers at a higher level. I think $200 was just a baseline - kind of like making an offer at the lowest possible bid, then see who bites. Many people will - to them, $200 is a lot! To those who want more, I'm sure DL will toss more their way.

Originally Posted by drminn (Post 27048882)

The same question could be asked for the infamous creeping delay. I sat in ATL waiting for a flight from 11pm to 3am with the 30 minutes at a time delay. It was finally cancelled at 3am. The plane was there, and I am sure they knew it would be cancelled eventually, they were even passing out blankets while moving the departure time.

Originally Posted by MSP_Dave (Post 27048946)

DL, like any other airline, issues vouchers based on the assumption that a certain % will never be redeemed; thus, they don't lose a penny in revenue as a result.



I doubt DL will simply just "toss more their way" to those who want more. If someone can articulate missed meetings, etc., they'll have a better chance, but your average Joe Traveler doesn't have a chance in hell of getting more than $200.

I met up with some of my co-workers last night, and I got some additional information as to what happened. Of course, it's not the whole story, because if what they and the public are being told was true, this situation would have been resolved within 48 hours at the absolute max.

As we've been told, a piece of electrical equipment (some kind of electrical switch-over device) failed. What I got last night - That failure caused a power spike in whatever data center it happened in, which ended up frying at least one bank of UPS batteries (they were smoking, that's how badly they were fried). Then, on top of that, the diesel generators for the building.... you guessed it!!... were under-powered for the electrical load in the data center, so not all of the servers were able to continue running. That's where I believe the "some systems failed over, others didn't" line from DL came from. But in my book that really doesn't explain the on-going delays and cancellations. Get your $*** together and implement the failover/DR plans for whatever systems are causing the problems.

To me, this is sounding more like a failure of Delta management for NOT having sufficient DR plans in place, including ensuring that the diesel generators were sufficient for the current and future data center electrical load, and, more importantly, NOT having tested said DR plans.

Originally Posted by MSP_Dave (Post 27048946)

DL, like any other airline, issues vouchers based on the assumption that a certain % will never be redeemed; thus, they don't lose a penny in revenue as a result.



I doubt DL will simply just "toss more their way" to those who want more. If someone can articulate missed meetings, etc., they'll have a better chance, but your average Joe Traveler doesn't have a chance in hell of getting more than $200.

Originally Posted by MrAndy1369 (Post 27048719)

To be fair, I'm sure DL will compensate these passengers at a higher level. I think $200 was just a baseline - kind of like making an offer at the lowest possible bid, then see who bites. Many people will - to them, $200 is a lot! To those who want more, I'm sure DL will toss more their way.

Originally Posted by MSP_Dave (Post 27048946)

I met up with some of my co-workers last night, and I got some additional information as to what happened. Of course, it's not the whole story, because if what they and the public are being told was true, this situation would have been resolved within 48 hours at the absolute max.

...

To me, this is sounding more like a failure of Delta management for NOT having sufficient DR plans in place, including ensuring that the diesel generators were sufficient for the current and future data center electrical load, and, more importantly, NOT having tested said DR plans.

Originally Posted by pvn (Post 27049042)

what?

I don't think anyone is claiming that the cancellations/delays that are still occuring are because of the software failure. There are still issues with crew and equipment positioning etc. That stuff doesn't all magically get instantly solved when the computer gets turned back on.

Originally Posted by pvn (Post 27049042)

what?

I don't think anyone is claiming that the cancellations/delays that are still occuring are because of the software failure. There are still issues with crew and equipment positioning etc. That stuff doesn't all magically get instantly solved when the computer gets turned back on.

Originally Posted by dzflyer (Post 27048986)

I have always said it and Ill say it again. I fly delta because of the frontline people. The phone agents pilots FAs etc. The delta management is just a bunch of clowns running a circus.