How are refunds calculated on partially-flown itineraries? Let's say I have a one-way ticket originating in X, changing in Y, and final destination Z. I fly X to Y, and while waiting in Y, my connecting flight is canceled. Is the entire one-way ticket price refunded? Is the refund the price of a standalone Y to Z flight?

Good luck.

My experience, when an agent at airport A tells you that you will get a voucher when you get to airport B, has not been good.

Thanks for this. Sounds about right. I entered the fray today when I was cancelled at 2am. Was able to book out of another airport 80 miles away, but it seems like all online customer facing systems are down. I can't check in, or change seats. All in all, I consider myself fairly lucky.

We'll see how the refund for a P Fare to a Y Fare goes on the back end.

Your status (or lack thereof) may affect what they are willing to do. I, for one, was delayed at my connection and asked to just be sent home, which they did and gave me a full refund.

My last experience was "not available" meant "not available at the rates we are willing to negotiate."

After being told at ATL that there were no hotel rooms available in the area, withing minutes, I had a reservation at a nearby Hilton-family property (for which I sought and received reimbursement later form DL).

Last night and this morning the itinerary reappeared on delta.dumb and I was able to do OLCI for what is now a delayed flight, but it's still MIA from the app.

BTW, yesterday in the MSP F/G SC, even though there was no problem finding seats in the SC, their wifi was impossible to use: slow and the system kept booting me off which then resulted in problems signing in again. Another reason to de-camp to the Escape lounge, which was extremely quiet and peaceful, although most of the sofa-iike apace was occupied by sleepers.

ADDED. My flight is delayed today, by about 75 minutes so far, despite the inbound aircraft even arriving early. I suspect that crew availability/rest is the issue. I'm checked in, have PreCheck today, and don't have to drop a bag, so I'm planning to go to the airport around the time that would be barely enough under the originally scheduled departure time and more than I would ever allow based on the new departure time. Of course I'll be constantly refreshing flight status today on the app (but I know that there have been some reports of flight status being wrong).

TLDR version:
-Tried to get home from CID on Sunday but couldn't due to delays.
-I changed my flight to Tuesday on Monday morning to try to avoid the SNAFU.
-Connecting flight cancelled on Tuesday.
-Flight to nearby airport left with open seats and people waiting to get on it.
-Was told I was on a standby list 3 times to find out I wasn't.



I had an awful experience yesterday with Delta. I originally tried to get home from CID on sunday but due to a delayed flight into MSP, I decided to continue with family to MKE and fly out Monday morning. Since Monday was a mess, I immediately just rebooked myself to Tuesday morning.

Tuesday was just ridiculous. I made it to DTW on time to find out my flight to DCA was cancelled. That wasn't too surprising so I called the help line and got the next confirmed flight 5 hours later into IAD.

While waiting for my confirmed seat, I decided to be proactive and try and get out on an earlier flight to either IAD or DCA. I walked up to the 10:15 AM IAD flight as they were finishing up boarding. They were busy helping two non-revs get on the flight and wouldn't assist another passenger or myself and instead left with 4 open seats! I get wanting to leave on time but I think they could have taken 5 minutes to get a few stranded passengers out.

I then tried to get on the 12:25 flight to DCA. I was told 3 times on the phone and in person that I was on the DCA standby list. I decided not to bother the gate agent and just wait until they called the standby passengers. As they were wrapping up boarding, I noticed that the delta app didn't have me on the DCA flight. When I asked, they told me my ticket was invalid and I wasn't on their list. I had to talk to two other people to find out my ticket needed reissuing for some reason and by then it was too late. Not that I could have gotten on their standby list since they seemed to be working off of a print out.

Finally, the least substantial complaint for the day was that for my IAD flight the gate agent wouldn't process the comfort plus upgrades. I was told there was no one on the list (I was!). I just wanted a woodford dammit.

So I waited to post until my baggage issue was resolved...

Monday I was flying DCA-DTW-FRA. Amazingly I ended up in Franfurt and only about two hours behind schedule. But I wouldn't have gotten here if I wasn't proactive. And I got here without my bags.

Monday I check on my flight to DTW and it's not showing a delay at T-2.5hours. I decide to go to the airport and be there early just in case. At the counter, when I checked my bags, they told me my flight should be ok and they tag my bags.

30 minutes later, I'm in the SkyClub and I'm using FlightAware and Delta's website to track my inbound plane. I notice on both that it's nowhere near DCA or even expected to fly to DC until late in the day. I ask the SkyClub agent. She calls someone and finds out the plane won't even leave ATL until 8pm. (My departure time was 2:59).

I immediately realize I won't make my 7:30 flight to Frankfurt. She puts me on the 12:30 DTW flight, that was delayed until 3pm and that plane was inbound. I had her call to baggage and re-tag my bags. Which they were. She also said they know to put them on my flight.

I get to DTW and track my bags on the app and it's not working. So I DM Delta on Twitter and they confirm my bags didn't get loaded and they would go to DTW on my original flight. Since I knew I'd be leaving without them I bought some clothes at DTW, which DL is reimbursing.

Bags finally showed up today, Wednesday midday.

Good time.

What if I want to go ahead and get a refund for a trip that is supposed to happen tomorrow? I would be traveling with my 75 year old mother (she is in good shape, but still) and this is just a pleasure trip that can be taken another time.

Dealing with DL on anything other than immediate travel or immediate service recovery seems to be a bit silly. Issues dealing with compensation or service gestures seems to being made at a corporate level and won't be made by individual whines or individual agents for fairly obvious reasons.

If DL decides to move from a $200 voucher to a larger one, it isn't going to be done by individual agents, so best to sit back and let things shake out.

I also suspect that people traveling on corporate discounts where the company picks up the tabs for hotels and the like will see DL dealing with the employer.

Now that DL has at least a preliminary explanation for the outage and the failure of the backup, for those traveling xEU, a EC 261/2004 claim seems fairly self-evident. For those folks:
1. Delay is measured at the final ticketed destination.
2. It's payable to the passenger not the third-party payer, e.g. employer.
3. It's payable on award tickets.
4. It's payable in cash or cash equivalent, e.g. check, unrestricted prepaid card and the like. The passenger may choose to accept other forms such as a voucher, but need not.

Thus, if you are due EUR 600, you may choose to accept a voucher for EUR 800, if you wish, but if you want the check, it's yours.

I would make the claim through DL as I suspect that DL will pay these claims, it may just take time.

Yes, that's one. There's another co-location site for one particular back-end critical system that isn't in MN.

This has been their thinking for years, but Richard Anderson was the exception to that thinking and was the reason all C-level execs didn't have to be ATL-based. Once it was clear his retirement was coming sooner rather than later, word came down that all C-level execs were going to be required to be based in ATL, which lead to the "retirement" of former CIO Theresa Wise and the hiring of their current CIO, who has a cost-cutter reputation.

What was sold was the old NW headquarters site in Eagan, MN (it's a great location for the Vikings, by the way). They just broke ground there, and training camp won't be there for at least a year, if not two, plus their HQ will be moving there eventually. There is a data center in one of the other former NW buildings, not at that location, that was sold off by DL about 2-3 years ago and then leased back for 7 years. I'm 100% certain of this because I worked in that same building for 5 years.

OT, but the current Vikings training camp is once again at MN State U at Mankato, about two hours southwest of the twin cities.

I've been 100% when asking them to note the promise in the record. If they are willing to do that, I can point the other airport back to them (even asking them to call the other station and speak with the person who made the promise of necessary.). If they aren't, I know I need to push harder at my current location or try a different avenue.

(I've never run into a case where an agent lies - e.g. they say they are noting the record, but don't follow through.)

Wonder how many novice travelers don't even know they could get the hotel reimbursed by Delta if they made arrangements on their own?

Sure there is an economic reason reimbursement wasn't mentioned in the press release.

The waiver now seems to have been extended to include Aug 11 as well.

https://www.delta.com/content/www/en...em-outage.html

even in cases where you're just outside a waiver period, sometimes they're lenient, so just a question of if you're willing to wait on hold long enough depending on your Medallion status...

Worth noting this post from Widgets in another thread:

Can't hurt to try if all else fails.