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Originally Posted by Stgermainparis
(Post 27039025)
I've now heard DL is refunding all flights that were affected. Anyone know? Have a link? I was due out of ATL test day at 6. Now bumped around today for 8 pm departure. I'm actually not optimistic bc many others have been canceled today.
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Originally Posted by WWads
(Post 27035868)
How did CVG do handling everyone? Monday morning is definitely their highest volume period.
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Originally Posted by motytrah
(Post 27039023)
Could be worse. There's a major employer in the MSP area that confiscates all the DL miles on their tickets. It's part of their preferred airline agreement.
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Originally Posted by StayingHomeIsBetter
(Post 27039035)
In fairness, they may be aware of WHAT happened, but not yet know WHY.
When these types of things happen, it's really hard to investigate as the prime concern is trying to avoid the inevitable chaos and get the funeral money ready for ACS. I mean honestly, when you have this happening... http://media1.s-nbcnews.com/j/newscm...-2880-1000.jpg You're not really going to immedietly focus on what the problem was, rather than getting your crap together. |
Flight today was supposed to be LGA-ATL-BMI (Bloomington IL), leave at 7:00 am get into Bloomington around 11:00 am Flight to Atlanta was cancelled yesterday around 6:00 pm.
Was called back by a really rude diamond desk person who told me I could only fly from White Plains at 6:00 am, I live in Brooklyn, White Plains is no where near me, and head to Peoria. Finally tell him no thanks after he yells at me for having the gall to remind him his company is the one that melted down, "I love my company only an "ahole" would say such a thing" and I will call back, though he still books me on the White Plains flight. Whatever, you are not good in a crisis. Call back, get put on a 6:00am LGA - ATL flight, and my regular flight to BMI. Flight is cancelled out of LGA 20 minutes after I get off of the phone. Try again, get called back and get EWR to Detroit and then to Peoria. Flight out of EWR was fine this morning and presently in the pretty uncrowded Sky Club. Flight to Peoria looks like it will go, and Peoria isn't too far from Bloomington. So assuming the flight is on time, only 5 hours late and only 40 miles from my original destination. If that is the case, I got off easy compared to you guys. Good luck! |
Originally Posted by OHDL1
(Post 27039071)
LOL...it was the proverbial zoo. Our first clue was when 4 of us, starting at 4am, came to the ticket counter and there was one of our Skycaps telling us the outside computers weren't working. We tried to use a kiosk and we got the same error message. On the kiosk, self-serve side we have 4 computers that are able to use Deltaterm. Don't laugh...DT saved our, and other stations, a**es. All of the computers on the "full service" side have DT capability. We shut down the kiosk side and all, eventually, went to the full service side. We made a mistake of not having someone ride herd on the 3 lines. In CVG, we have a Sky Priority line, a Silver line and a catch-all Special Services line.Yes, we made a mistake as the Sky Priority line turned into the everybody and their brother line. I apologize to all of those who were entitled to Sky Priority that got stuck in a line that stretched 2 or so times around the kiosk area and further. Another learning item was that we should have taken 1 agent to only handle those who only needed a BP...that was another item of customer frustration. I was handling UMNR's. We suggested that they reschedule their travel. No one took me up on the offer. When I left at 11am our lobby was nearly clear...but, I'm sure, the overall chaos was still being felt systemwide.
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PNR gone
Checked my Dad in for flt no issue this am; got notification of delay and misconnect thru ATL went to look at PNR and it cannot be located. Wait time for phone support is 3+ hrs on the Gold line, tried tweeting no response. Flt supposed to leave in two hrs
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Originally Posted by WWads
(Post 27039045)
If true, that's a smart move. Those $200 vouchers aren't going to cut it, and it would take DL weeks (if not months) to process all the compensation requests.
If it helps the COO also voiced his apologies and said something useful on this..
Originally Posted by Delta COO
"Monday morning a critical power control module at our Technology Command Center malfunctioned, causing a surge to the transformer and a loss of power. The universal power was stabilized and power was restored quickly. But when this happened, critical systems and network equipment didn't switch over to backups. Other systems did. And now we're seeing instability in these systems.
"For example we're seeing slowness in a system that airport customer service agents use to process check-ins, conduct boarding and dispatch aircraft. Delta agents today are using the original interface we designed for this system while we continue with our resetting efforts. "Delta is a vast people-moving machine that is tightly wound around a schedule that meets customer demand. Similar to what happens after a severe weather event, it is not unusual for a global airline to take more than 24 hours to return to full reliability. "When Delta doesn't fly aircraft, not only do customers not get to their destination, but flight crews don't get to where they are scheduled to be. When this happens, unfortunately, further delays and cancellations result. And flight crews can only be on duty for a limited time before rest periods are required by law. "Flight crews – pilots and flight attendants – carry out their responsibilities in a rotation, a schedule of flights and hotel reservations, that is usually three or four days in length. "As cancellations occur, rotations become invalid. Multiplied across tens of thousands of pilots and flight attendants and thousands of scheduled flights, rebuilding rotations is a time-consuming process. "And keeping safety top of mind is a constant in our actions, and especially so while we're running the operation in recovery mode and making sure flight crews on duty have all they need to operate a safe flight, especially consistent delivery of information to them. "Delta employees worldwide are doing everything possible to return the operation to normal and get customers to their destinations and I thank Delta people for these efforts. "We are sorry our technology failure inconvenienced so many customers and are grateful for the faith and patience so many have shown in Delta." |
Originally Posted by TheLifeOfA_NKCM
(Post 27039124)
Unfortunately, this is not the case. The waiver was just extended to cover people who had flights departing today and at this rate will likely grow to include Wednesday.
If it helps the COO also voiced his apologies and said something useful on this.. |
LOOONG weekend in Cleveland
Our scheduled 90 minute trip from CLE to MSP last night turned into a 20 hour ordeal. First I got a message Monday morning that the non-stop at 6pm was cancelled; I called the Platinum line with minimum wait and they re-booked us on a connection through ATL.
At the airport in CLE we found out that the CLE-ATL flight we were on had been cancelled, and we had been re-booked CLE-LGA Monday night, with LGA-MSP Tuesday morning. The guy at the check-in counter would have non of this nonsense, he hacked on his terminal for a while and got us on a later flight to ATL, connecting to ATL-MSP around 10:30. Before leaving CLE I got a message that the ATL-MSP was delayed by 30 minutes - in hindsight that notification was almost comical given the general chaos in ATL. Arriving in ATL we transferred from B to A concourse, just to find out 15 min before scheduled departure that there had been a gate change - back to B gates. Then we got the 30 minutes trickle torture, pilots came, but no flight attendants were available, when the flight attendants were finally there the pilots left as they had been rescheduled, all the while delaying by 30 minutes at a time. Finally shortly after 3am the flight was cancelled and we joined the re-booking line that stretched from B19 all the way to B11 at times. It looked kind of fishy all along, as the gate agent was handing out the flimsy red blankets we all love, all the while moving the departure time 30 minutes at a time. So, back to the Platinum line, this time with an offer of a callback between 2 and 3 hours. I knew better and stayed on hold, after about 30 minutes I managed to re-rebook for a non-stop ATL-MSP, after turning down several routings such as ATL-LGA-SDF-MSP. In the end I managed to stand by for the 8:45 ATL-MSP non-stop, which my wife was confirmed on, and nobody knows how she got on there. That flight left with several empty seats. I figure with the $200 voucher we made about $10/hour, but my wife missed a day of work and I spend about $40 on incidentals. So make that $8/hour, not quite minimum wage, depending where you live. Come to think of it, this is almost a trip report, all that is missing are the pictures, but believe me, you don'y want to see pictures of the chaos in ATL. |
excellent info!
Originally Posted by Widgets
(Post 27038770)
Your aircraft for MCI MSP is currently assigned for this routing:
DL 854 SFO DTW (in-flight, operating ahead of schedule) DL394 DTW MCO DL2282 MCO MSP DL2113 MSP MCI (remains overnight) Your aircraft for MSP BZN is currently assigned for this routing: DL2468/8AUG MSP IAD (downline cancelled, will be in IAD all day 8/9) DL1230 IAD MSP (first flight of day) I got all this info. from the app. Good luck! And I recommend looking at MSP departures to other cities in Montana as a back-up. In case something goes wrong, it helps to already be aware of other flight options. |
I'm trying to buy a $100 upgrade offer that's in one of my itineraries and it allows me to apparently complete the transaction but then when I try to select seats it tells me that I can't do so, that I've only purchased Y. It tells me online that I'll receive a receipt for the upgrade purchase but my bank account online shows no such purchase and I've received no such email. Is this an issue with the computer system right now?
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Originally Posted by WWads
(Post 27039139)
Glad that they're not trying to blame Georgia Power anymore. Good on the power company for not letting DL stick this on them.
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Made a wiki for OPs updates. Thought maybe it'd bring more organization to the mess and help to try to keep us more informed. With all the crap that's happening rn.
http://www.flyertalk.com/forum/delta...te-thread.html |
Originally Posted by WWads
(Post 27039107)
Didn't know there was a CVG ticket agent on FT. Just wanted to say that you guys are great. CVG has the best employees in the system, by far.
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