Just an FYI, a rental car may not have been possible. There is trip report from the Southwest debacle a few weeks ago where a couple tried to get a rental car and couldn't find a single company that was allowing a one way rental from their location (or anywhere close). It's very possible that people may have encountered similar situations yesterday even if they had tried for rental cars.

May have to call in the national gaurd to all delta hubs if this doesnt get fixed pretty soon. Not a good day to be a delta employee. That is for sure.

My employer's policy is that any airline vouchers (same for hotels, car rentals, etc.) earned on business travel that's reimbursed by the employer are to be used for later business travel, regardless of the account that's funding the travel. This means that I never take VDBs for trips paid by my employer. We're pretty much on our honor to keep records and properly spend the vouchers for business travel as it would be extremely difficult to check this under normal circumstances.

I'm actually in pretty good shape. Extra staffing and minimal delays where I'm at :) but every flight is overbooked for days.

I had assumed that was our policy, but my direct boss told me not to worry about it for $200. To treat it like frequent flyer miles which we do get to keep. Surprised me, but I wasn't looking forward to figuring out how to use the voucher through our mandatory travel web site, or how to account for it on an expense report (as it draws directly from our corporate card for expenses).

Big risk to take if you break company policy and someone finds out. If an employee did this who worked for me, i would think they were stealing from me in other ways as well and termination would be immediate.

Lmao.

CVG appears to be mostly back to normal. Regional operators weren't hit nearly as hard, and CVG is 50-seater central. Good day to connect through here I imagine.

Do a round trip rental. Worst case you dump it off in Hilton Head, and pay a penalty after the fact. Enjoy your honeymoon and worry about the fees X rental car company charge you later.

Better to beg for forgiveness, then ask for permission in this case.

There are plenty of car rentals available around Atlanta right now.

Yeah..

What's sad is that ACS, well just all CSRs were and still are as dumbstruck and informed as we are. It's kind of hard to know whats going on or what to do with something you have little control over. Thats ITs job, and they failed -bad.

In the end, there had to be some human error or missed factor overlooked. DL has generators, so the fact that they didn't cutover to it is shocking.

To all those in reservations and refunds my condolences are equally as high. The amount of enraged passengers who missed their cruises and events is insane and it's really sad how they take it out on the front line, forgetting how little control they have over the situation and what they can do. More-so, with how many people are dissatisfied with the $200 waivers. It's hard to help someone with stuff like this when there's only so little you yourself can do ..So it's very appreciated. Those who are stuck, I feel ya', but just remember you could be flying RyanAir two days in a row w/ a somehow excited Rene. ;)

I guess today was a good time to get my free day.

It's a shame you can't transfer them.

Could be worse. There's a major employer in the MSP area that confiscates all the DL miles on their tickets. It's part of their preferred airline agreement.

I've now heard DL is refunding all flights that were affected. Anyone know? Have a link? I was due out of ATL test day at 6. Now bumped around today for 8 pm departure. I'm actually not optimistic bc many others have been canceled today.

I once was anal about a silly little $5 voucher I got for doing OLCI when it was first introduced by PMNW. If I had known that using OLCI was going to automatically generate the voucher, I would have checked in with an agent at the airport.

In fairness, they may be aware of WHAT happened, but not yet know WHY.

Target, right?