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-   -   Delta computers down (https://www.flyertalk.com/forum/delta-air-lines-skymiles/1783354-delta-computers-down.html)

TrojanTraveler Aug 9, 2016 9:43 am


Originally Posted by DiverDave (Post 27038278)
So I guess I will call customer care later in the week. Thing is, I really need the MQMs, which is why I booked this trip with both Delta and United to get me into SBA. And I was going to schlep bags between T5 and T7 at LAX. :(

David

You mean T8 :). Even with the fun of going down to the tunnel to get to T6, taking the non-airconditioned connector to T7, then across the sometimes madhouse UA terminal to T8, and dealing with surly UA GAs (they make the lousy DL LAX GAs seem pleasant), it's still better than driving up the 101. But not cheap.

I know, off topic.

flyerCO Aug 9, 2016 9:44 am


Originally Posted by DiverDave (Post 27038278)
The outbound part of the ticket will be refunded, which of course will go back to the company.

I was hoping to get ORC so I actually get something from this mess, but apparently you don't get ORC when the ticket is refunded. And the voucher will go to the company for my next trip. I think that's still the company policy, and they certainly will be aware of the vouchers being issued this week since it has affected a lot of our travelers I'm sure.

So I guess I will call customer care later in the week. Thing is, I really need the MQMs, which is why I booked this trip with both Delta and United to get me into SBA. And I was going to schlep bags between T5 and T7 at LAX. :(

David

They don't see the vouchers. Those go straight into your SM account as e-credits. This isn't a refund of fare paid or voucher for cancelling a non-refundable fare, this is a customer service gesture. Company will have no way of knowing who was issued one or for how much.

KingBraden Aug 9, 2016 9:45 am


Originally Posted by DLdweeb (Post 27038049)
I'm sure they wouldn't mind at all. Then they could blame some of the cancellations on weather and not have to provide any compensation.

At least one cancellation (the gate next to mine) was cancelled due to weather... Weather that arrived after a 5+ hour delay.

ATOBTTR Aug 9, 2016 9:46 am


Originally Posted by Buster CT1K (Post 27038223)
I am told on reliable authority that yes, it is in another concourse, but it is connected airside to DL's. You need to take a couple of trains but all airside.

Good luck.

I don't think so. UA is in Airside 3 (west side), along with Airside 1. DL is in Airside 4 (east side), along with Airside 2. Last time I was in MCO you could get between Airsides on the same east or west side of the terminal. But you won't be able to get between Airside 3 and Airside 4 while staying in the sterile area. You would have to exit security and then hope TSA lets you through to an airside that isn't on the side your flight is departing from.

TheLifeOfA_NKCM Aug 9, 2016 9:46 am


Originally Posted by WWads (Post 27038148)
I have a United Club pass, but their lounge is in another concourse, right? Haven't been to MCO before, but IIRC there isn't an airside connector between concourses.

I believe they can both be accessed post security since they're both in Terminal B, but I'm not sure. At this point, I'll take anything I can get. Right now, tomorrow seems manageable. but with how today is going down. Kind of skeptical.

flying bookman Aug 9, 2016 9:48 am

IBM India supports the mainframe. It got outsourced from the US a year or two ago.

SJC ORD LDR Aug 9, 2016 9:49 am

My 5:45 AM BZN - SLC flight cancelled and I was sent via SEA instead. I get in almost 3 hours later. Not the end of the world. On my BZN - SEA flight, they offered a volunteer $1,000 DL $.

ATOBTTR Aug 9, 2016 9:51 am


Originally Posted by TheLifeOfA_NKCM (Post 27038313)
I believe they can both be accessed post security since they're both in Terminal B, but I'm not sure. Anything helps though, lol.

"A" and "B" refer to the landside stuff at MCO (check-in and baggage claim and parking) unfortunately so both airlines in "B" doesn't help one transfer between the two while staying airside. For your departing terminal in MCO, you have to look at which "Airside" you're in. As I noted above, UA is in Airside 3 and DL is in Airside 4, on opposite sides of the central terminal area.=, unless they've built some airside connector all the way across the terminal since the last time I was in MCO (6+ years ago).

DiverDave Aug 9, 2016 9:51 am


Originally Posted by flyerCO (Post 27038302)
They don't see the vouchers. Those go straight into your SM account as e-credits. This isn't a refund of fare paid or voucher for cancelling a non-refundable fare, this is a customer service gesture. Company will have no way of knowing who was issued one or for how much.

^ You are correct, but our policy used to be that we were supposed to apply vouchers received in the course of company travel towards future company travel. This disruption is large enough, that my company travel department likely will be aware that these are being issued in large numbers to folks traveling on Delta yesterday and today. We're a large enough company that it will be a noticeable number of travelers.

So I'll call and check on the policy.


Originally Posted by TrojanTraveler (Post 27038296)
You mean T8 :). Even with the fun of going down to the tunnel to get to T6, taking the non-airconditioned connector to T7, then across the sometimes madhouse UA terminal to T8, and dealing with surly UA GAs (they make the lousy DL LAX GAs seem pleasant), it's still better than driving up the 101. But not cheap.

You are correct on all counts. ^

On the return, I will schlep bags in SFO which I think will be somewhat easier than LAX with the train system between terminals.

David

flyerCO Aug 9, 2016 9:58 am


Originally Posted by ATOBTTR (Post 27038312)
I don't think so. UA is in Airside 3 (west side), along with Airside 1. DL is in Airside 4 (east side), along with Airside 2. Last time I was in MCO you could get between Airsides on the same east or west side of the terminal. But you won't be able to get between Airside 3 and Airside 4 while staying in the sterile area. You would have to exit security and then hope TSA lets you through to an airside that isn't on the side your flight is departing from.

TSA should only care that you have a BP for that airport. The airline shouldn't matter. If they ask simply say you're going to the United Club. They normally only ask to make sure you understand there's no access to your gates from that particular security checkpoint.

MSP_Dave Aug 9, 2016 9:59 am


Originally Posted by nevansm (Post 27036225)
I'd agree with many of your statements except that there are 1000's of busineses today that are performing the same logic on vastly superior systems. The idea of single state is NOT new or even airline centric. You're got to be kidding yourself if you think the airline industry is THAT unique. This isn't new or ground braking.

Want an example in the airline industry? How do GDS's some distribute inventory and fare invormation with any (that I know of) interruption in many many years?

Distriubuted mainframes. It's possible. Let's stop this idea of delta is smarter than IT. they aren't. It's proven. They need better people (no more dissimilar than IT organization when this happens).


Originally Posted by WWads (Post 27036299)
If DL really wants to make a run at being LAX's biggest airline, they have a lot of firing, retraining, and very selective hiring to do. My sentiments exactly on the employees. In a market that competitive, DL can't afford to have low-quality staff. High value customers will notice, and will seek out other options after a few bad experiences.

Maybe they should pay some MSP front-line staff to move out there. Bring some of their niceness to LAX. ;)

Delta has been losing long-time and experienced employees left and right over the past 12-24 months, between early out packages and layoffs. On top of that, they are not necessarily replacing retirees and are instead relying more and more heavily on contractors. And their IT pay scale has been, and continues to be, sub-par when compared with every other sector/business, even with their touted 14.5% pay raise last December. Put it this way - I took a 30% pay cut when I converted from a contractor for Delta to a Delta employee, as did another contractor who converted after I was downsized. And he could have gone elsewhere, as a contractor, and made at least $20/hr more than he was getting at Delta. My reasons for converting were some additional job security plus better benefits. Unfortunately, a new manager (hired from an outside financial firm) and new management cost-cutting decrees put an end to my goal of spending at least 10 years as a Delta employee (and thus qualifying for Retiree flight benefits for the rest of my life).


Originally Posted by minnyfly (Post 27036756)
Depends on the carrier. ExpressJet and Endeavor also saw mass cancellations. Might not have been as bad as mainline, but it was close. Strangely the rest of DCI operated pretty close to normal.

Both of those CC's run off of DL's internal systems, IIRC.


Originally Posted by rylan (Post 27037411)
I see several news stories now that are saying this is (another) glaring example of the need for data and power redundancy and proper planning, and putting the blame on DL.

Saw a report also saying that the power company said it was more than just an electrical equipment failure, but a computer glitch on DL's part that contributed as well.

There are UPS systems and backup generators at all data centers. This wasn't because of a "power outage".


Originally Posted by flyerCO (Post 27037637)
A company the size of DL probably has almost a mini-power station either near by or even on campus for its data center. Thus no other power customers need be effected.

Fixing it to ensure you have enough power for a data center in case of power failure is not easy. Older DCs weren't designed with the power consumption backup that today's DCs need. Upgrading is neither cheap, nor easy. I worked at a DC providing support for 5 hospitals and all associated systems. At the time we upgraded power backups, they only could produce 70% of needed power. This was a data center that only ten years ago had power backup upgraded.

The speed at which technology has come into play has vastly exceeded that which data centers wouldve needed and been designed for only a few years before. Every server, every router, every computer or other electronic adds to the power demand. To replace those backup systems in general means taking the whole system down. In the case at the data center I worked that meant being without any computer technology for nearly 12 hours for 5 hospitals. Mind you this is a small data center. The likes of DL'S would be many times bigger.

As for the reason, a wait and see is best in cases like this. At this stage everyone wants to not be the one responsible and will put out PR trying to touted that. Wait a week and we'll have a clearer idea what caused this to start.

"Power outage" is pure PR BS to me until someone publishes reliable, verifiable information to the contrary. We went to *great* lengths to ensure a power failure would not bring down business-critical systems. My team had a DR plan in place for years that would ensure our system could be up and running in the event ATL "became a smoking crater", and every business-critical system needed to have one of those, also. Not sure about other back-end systems, but ours could be executed within an hour (more like 15-20 minutes, in reality).

MSP_Dave Aug 9, 2016 10:04 am


Originally Posted by ATOBTTR (Post 27038337)
"A" and "B" refer to the landside stuff at MCO (check-in and baggage claim and parking) unfortunately so both airlines in "B" doesn't help one transfer between the two while staying airside. For your departing terminal in MCO, you have to look at which "Airside" you're in. As I noted above, UA is in Airside 3 and DL is in Airside 4, on opposite sides of the central terminal area.=, unless they've built some airside connector all the way across the terminal since the last time I was in MCO (6+ years ago).

They have not. You'd have to take the tram back to the central hub and then hope you don't have to go back thru security to get on the tram to your other gate.

TheLifeOfA_NKCM Aug 9, 2016 10:04 am


Originally Posted by ATOBTTR (Post 27038337)
"A" and "B" refer to the landside stuff at MCO (check-in and baggage claim and parking) unfortunately so both airlines in "B" doesn't automatically help one transfer. For your departing terminal in MCO, you have to look at which "Airside" you'rein. As I noted above, UA is in Airside 3 and DL is in Airside 4, on opposite sides of the central terminal area.=, unless they've built some airside connector all the way across the terminal since the last time I was in MCO (6+ years ago).

The whining:

I still haven't memorized MCOs layout aside from Airside 4, my debit card just expired so I'm out of luck as far as getting into any lounge, specifically the club at MCO or a SkyClub rn :p.

So, yeah.. Tomorrow wil be fun. Very. -Oh right, and if I do get on, it's Y in a 739, great..

---

Okay, now with that out of the way... For now. I'm optimistic about the flight out there's a chance I'll get on. So long as DL doesn't do anything stupid and fliesdelta doesn't jinx us again we should be good. Was painful to watch as the 7:45AM flight today went from 110 seats to 30 -in one day!

But either way, I'm still thankful. I could be on Spirit right now, but I'm not. So, that in itself is a blessing.

ATOBTTR Aug 9, 2016 10:04 am


Originally Posted by flyerCO (Post 27038381)
TSA should only care that you have a BP for that airport. The airline shouldn't matter. If they ask simply say you're going to the United Club. They normally only ask to make sure you understand there's no access to your gates from that particular security checkpoint.

I agree but what TSA should do and what their competence level will allow them to do are two different things. Like most other gov't agencies, they like to say "No" just because they can, and perhaps provide some lame excuse to go along with their "No" which has no basis in reality.

ATOBTTR Aug 9, 2016 10:10 am


Originally Posted by MSP_Dave (Post 27038418)
They have not. You'd have to take the tram back to the central hub and then hope you don't have to go back thru security to get on the tram to your other gate.

That's just it - to go from the east side to the west side, there's no "hope". It's just "you can't". 1 and 3 are on the west side with its own checkpoint. To get to 2 and 4 from 1 and 3, you have to ride the train to the central hub, exit the secure area, cross the terminal (past the food court, shopping areas, and the Hyatt), and then go through security and take the tram to 2 or 4. Depending on the security set-up, you *may* be able to transfer between 1 and 3 OR between 2 and 4 without clearing security since 1 and 3 use the same security checkpoint and 2 and 4 use the same security checkpoint, but even this is dependent on the set-up that is currently in use both by TSA and when you get off the tram. IIRC, I've seen both (where you could and where you couldn't transfer), but my memory could be fuzzy. I flew out of MCO quite a bit from 2005 through 2010 but haven't flown there since.


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