Send them a note on Twitter?

Brilliant! Thank you. I completely spaced on that option. Sleep deprived. I just private messaged them. My other issue is that son traveling with me is on separate PNR. :(

Not quite Disneyland but as of right now still pretty packed.

They aren't selling one-time/day passes today due to overcrowding.

Still a big line to try to get flights fixed/changed/etc., and has been that way since I first got here something like 8 hours ago.

IF my flight takes off at the currently-scheduled time (after an earlier cancellation) I should end up getting home about 12 hours late.

Actually, the SC wasn't too bad and definitely beat the chaos raging in T5 by a mile. Food was refilled regularly and I didn't notice any shortages. As far as drinks went, I swear the bar tenders double-dosed everyone in an attempt to keep the peace. Every single customer service station was occupied and while the queue for assistance went well into the club, attendants did their best to keep the peace.

Just as I was finally boarding my flight, the next gate over announced that the long delayed LAX-ATL flight was moved to the next evening, almost 22 hours out. I never did look back to see whether the GAs got mobbed as a result...

Added sections tomorrow
 

According to EF, DL is running two added sections of the nonstop MSP-ATL flight tomorrow morning at 8 am, both using 757 equipment. At the moment, both of them are Y9 with lower coach inventory classes zeroed out; availability of W, G A P, and full F seats is close to 9 across the board. They're DL 9863 and 9864, scheduled to arrive at ATL at 11:25 am and 11:30 respectively.

If you're trying to travel between other hubs or major business airports, check to see whether any extra flights have been added. However, the added sections could well be repositioning flights (or ferry flights where passengers are permitted to ride also) added for DL's convenience in trying to restore their network schedule.

The way airlines a doing things now days with aircraft and crew scheduling it is probably going to take a few days to get the network completely back to normal. IMO crew timing tomorrow and Wednesday could very much be an issue.

as for lessons learned, I'm sure things will be looked at but I'm not really sure what DL can do about it. Small things sure but when an airline has a massive IT failure like this its going to snowball into a complete s**t show. IMO DL is handling this much better than WN did a few weeks ago.
The most important thing is the IT department building in a little more redundancy to prevent this from happening again.
Agree.

but do all you can to let DL know. Twitter is a good idea.


I have a feeling that $200 is going to be the base line. Fully expect more on a case by case basis. DL seems to do a good overall job handling these issues. IMO.
this 100%. Since its the summer though DL just won't have many extra planes and crews to do a ton of extra sections or even equipment upgrades. I'm sure they will do as much as they can though.



Also want to add best of luck to anyone flying over the next few days. Situation really sucks and I hope everyone can get home as quickly as possible.

Mainline was the problem today. Overall, DC was largely on-time since the technology outage didn't affect their systems. The only risk with DC is Delta giving preference to mainline for ground delay programs.

Good info. Thanks for the heads up Widgets!

Anyone else's trip not showing up right now in the app or online? Got an email saying my flight departing Bwi at 6am was delayed but now my trip is missing from my account.

Depends on the carrier. ExpressJet and Endeavor also saw mass cancellations. Might not have been as bad as mainline, but it was close. Strangely the rest of DCI operated pretty close to normal.

no curfew at MSP tonight
 

DL 2070, a MD-90 nonstop from MSP to PHX, is now boarding. They had been scheduled to depart at 2:29 am and arrive at 3:23, but obviously they're later than that now. Original schedule was to depart at 10:05 pm and arrive at 11:25 pm. I feel sorry for those folks, crew as well as passengers, plus the GAs and rampers that are working very very late tonight.

Been happening to me all day long - both app and online.

Itinerary will be there, then disappear, reappear again, etc.

Been using DL flight status (and Flightaware and Flightstats) to see what is going on.

System still screwed up. Rerouted thru LGA but the flight is already 3 hours delayed which means I am going to miss the connection to FLL. Delta has me in FLL for 1 hour and then I need to get on my return flight home. I had an 8am meeting in Miami. This is an epic shitstorm for Delta.

The only good thing is I am typing this from my house...:)

Largely, perhaps...but my compass dba delta just touched down 4 hrs late...

I had an itinerary go MIA on the app right after I was rebooked and had the ticket reissued. I couldn't find it via either the PNR or the ticket number which scared me a bit, although the emails sseemed to suggest that everything had been done right. Within a couple hours, it reappeared on both delta.dumb and the app. Whew!