+1
Last time I had a forced overnight at NRT, UA bussed everyone to Hilton Tokyo Bay.

Note that if DL does not provide a room, it is obligated under the CoC to provide pax a DL travel voucher.

Shouldn't you just be refunding the ticket instead of trying for ORC?

Well I spoke too soon yesterday re: my friend who was flying ATL-GRR.

There are 4 flts/day: 8:41am, 11:00am, 4:40pm, 9:32pm. She was on the 8:41am, which was delayed to 2:40pm - and then canceled (even though the inbound plane landed an hour before at her gate). They rebooked her on the 9:32pm vs. the 4:41, so basically she spent 14 hours at the airport but was supposed to get out last night, arriving 13 hours late. She wasn't thrilled, but thought better late than never & she'd get to sleep in her own bed.

But - even though the 11:00 am eventually took off (5:04pm) & the 4:40pm (6:57pm), her 9:32 pm was canceled. So the 2 flts they had her on both canceled (8:41am & 9:32pm).

So she had to overnight in ATL (luckily she has family there, so got to their place late yest eve) - and they booked her not on the 8:41 or 11:00am this morning, but on the 4:40pm, which if it takes off on time (the 8:41 is delayed, so who knows) will get her to GRR at 6:32pm - 32 hours after she was originally supposed to land.

Needless to say, she's not a happy camper & her employer isn't that thrilled either as she's missing a day of work. At least she's got her phone & ipad w/ her & isn't traveling w/ children/having to keep them happy.

She didn't know about the $200 voucher until I mentioned it to her. Do you think she has a case for more, or will the $200 be it?

Cheers.

If an 18 year old kid travels enough to be DM, she should know or at least learn what to do during massive IROPs. She should also have a credit card and know how to book a hotel room for herself, although some hotels might balk at someone under 21 checking in.

I'm sure they wouldn't mind at all. Then they could blame some of the cancellations on weather and not have to provide any compensation.

Status?

DL is probably rebooking her on the first flight with seats. If there's no space on the 4:41, the best DL can do is to put her on the 9:32, etc. and similarly for the next day's flights. She might have asked to try to go standby on earlier flights, but with a massive meltdown, the chance of a nonelite getting on is essentially zero, so it's probably better to avoid the aggravation of going from one long line at the gate to another big line with no hope of doing this having any effect.

Welcome to my world, I've been trying to get out of MCO since Saturday. This doesn't help..
Can anyone lend me a lounge pass, it's gonna be a long tiring day tomorrow -sigh.

So your ATL-LHR flight went on time? Was it operated by VS?

Way back in another life, I worked for a freight airline. Our data center had backup generators and a filtered power supply made to handle interruptions. Once a month I could look out lunch room windows and see black diesel smoke rising up from the monthly test of the backup generators.

Even the best plans can go awry. If my feel for Delta is correct, they will fix this. If not, well..... TripAdvisor just announced its list of best and worst airlines. That can always be updated.

I don't know her status but doubt she has any or maybe just at 25K. Once they told her she was on the 9:32 yest I don't think she even bothered w/ the 4:41 & just found a place to sit w/ the ipad. Just long day & she was hopeful of getting out since DL, until shortly before, showed it going out on time & then it was canceled.

Obviously if she had known the flight they were putting her on 13 hours later was going to get canceled/rebooked until late afternoon today, she would have headed to her sister's yesterday a lot sooner than after the 9:30 was canceled, vs. sitting in the airport all day. If I had known sooner what was happening, I would have told her to buy a 1-day pass to the DL lounge vs. sitting on the concourse.

Since she's booked on today's 4:41 I think she decided not to do a repeat of hanging around the airport all day but put her hope that the 4:41 will not get canceled & will now just show up in time to make that flight.

My question was, given she's getting to GRR 32 hours later/missing a day of work, can she get more than $200 or is that it?

Cheers.

I have a United Club pass, but their lounge is in another concourse, right? Haven't been to MCO before, but IIRC there isn't an airside connector between concourses.

DTW
 

Currently stuck in DTW. Earlier flight home just cancelled due to no available crew. Luckily 2 seats opened up on a later flight today while the sky club agent was checking into it for me. She quickly grabbed them for us. I feel sorry for the rest of the plane though, since there is nothing at all left for today.

I am told on reliable authority that yes, it is in another concourse, but it is connected airside to DL's. You need to take a couple of trains but all airside.

Good luck.

The outbound part of the ticket will be refunded, which of course will go back to the company.

I was hoping to get ORC so I actually get something from this mess, but apparently you don't get ORC when the ticket is refunded. And the voucher will go to the company for my next trip. I think that's still the company policy, and they certainly will be aware of the vouchers being issued this week since it has affected a lot of our travelers I'm sure.

So I guess I will call customer care later in the week. Thing is, I really need the MQMs, which is why I booked this trip with both Delta and United to get me into SBA. And I was going to schlep bags between T5 and T7 at LAX. :(

DL really stuck it to HSV today and yesterday. Only Delta flights operated into HSV on Monday were Delta Connection. They did managed to get a few mainline flights our early yesterday morning.

Today they cancelled the first four outbound flights to ATL, all mainline. The next 3 outbounds today are Delta Connection, followed by one mainline and then one last Delta Connection.

I know it takes a while to get humpty dumpty put back together, but I am wondering if the overall system is still disrupted or if they are just canning service to the small outstations.

David

so, just wondering, for those that have flown since the computers went down and subsequently came back up, have the pilots/FA's been making any special PA announcements or just sort of carrying on like its business as usual?