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-   -   Delta computers down (https://www.flyertalk.com/forum/delta-air-lines-skymiles/1783354-delta-computers-down.html)

lindros2 Aug 9, 2016 11:22 am


Originally Posted by Zorak (Post 27038616)
UPS systems and generators fail. In the 2000s probably the worst 2-3 days of my career happened when our colo provider lost power in their data center. They had redundant UPSes and a backup generator but something went wrong in the cutover and their entire facility lost power. We were a tiny company and did not have a lot of protection against this sort of failure -- that part is certainly our fault -- but the fact is that something that you wouldn't expect to happen, happened.

Granted, Delta is not a tiny company and has infinitely more resources to throw at the problem than we did. But the takeaway is that even redundant failover, sometimes fails.

This is why you have a plan, test, test again, and test over again.

If it was a hack or breach - and not saying it was - the new CIO and possibly Bastian would be out of their job(s).

RatherBeOnATrain Aug 9, 2016 11:23 am

Some coverage in the local ATL newspaper:

Newlyweds Nadia and Nathan Odiorne spent the first hours of their honeymoon stuck in airports following a power outage that caused Delta Air Lines to cancel about 1,000 flights Monday.

Well, their travel horrors continued Tuesday morning at Hartsfield-Jackson International Airport in the face of nearly 300 additional Delta flights canceled.

Passengers such as the Odiornes were stuck in winding, hours-long lines.
Link to the full article: AJC.com: Honeymoon-bound newlyweds stuck at airport (12:03 p.m. Tuesday, Aug. 9, 2016)

and another article:

“It’s really frustrating,” said Tatjana Drachenberg, a traveler from Germany whose flight to Atlanta was delayed five hours, causing her to miss her connecting flight to Charleston. She arrived Monday evening at Hartsfield-Jackson International Airport and “pretty much slept on the floor, got hardly any sleep.”

Three subsequent flights to Charleston were canceled, she said, and it was unclear whether the next flight she was rebooked on would be canceled as well.

“It’s just really chaos. No one can tell you anything,” Drachenberg said.

In the congested concourses overnight, she said, where thousands of travelers crowded into gate areas and walkways and stood in long lines trying to get information about their flights, “they had a really long wait, just for a simple question like, ‘What do I do next?” On the concourse, “you have no place to sit. There were a lot of people sitting on the floors and sleeping on the floors,” Drachenberg said.
Link to the full article: AJC.com: Delta cancels 530 flights, travelers describe chaos on concourses (6:41 a.m. Tuesday, Aug. 9, 2016)

Miesque Aug 9, 2016 11:26 am

On a more serious note, as someone flying tomorrow afternoon connecting through ATL, I have been noticing that just because it doesn't say Cancelled next to a flight number does not necessarily mean its not going to eventually be cancelled.

Dieuwer Aug 9, 2016 11:26 am

And why do airlines still operate in this DUMB way? Why must be there ONE centralized system?
Have at least two or three nodes across the country that kick in when the main node is down. Then, i.e. a plane in Tokyo does not have to wait for the stone-aged system in Atlanta to turn back on, as the node in Tokyo would just take over.

TrojanTraveler Aug 9, 2016 11:29 am


Originally Posted by jackal (Post 27038762)
Except that in this case, they won't. As long as you have a boarding pass for that day at that airport, TSA policy is to allow you access to any checkpoint at that airport. At best, they may advise you that you're not at the correct checkpoint, but they will not deny you access.

This has been confirmed to be official policy by several TSA employees here on FT as well as a more official source (the TSA blog, IIRC).

So it's not like CDG, where you can only access the concourse from which your flight departs, but you can go through security at any terminal at the airport from which you are departing?

RatherBeOnATrain Aug 9, 2016 11:30 am


Originally Posted by skyrider117 (Post 27038680)
On the slightly ironic side of things..
I just popped over to Deltajobs.com and the following is posted...

Operations Manager IT - Crisis Management

The last line --"Must be performing satisfactorily in current position"-- would seem to rule out internal hires...

dzflyer Aug 9, 2016 11:31 am


Originally Posted by RatherBeOnATrain (Post 27038821)

Yes delta has a bunch of clowns running the circus but ever heard of a car and driving. :td:

SFO777 Aug 9, 2016 11:32 am

Wow, what a mess. This was 5am this morning at LAX (as I was on my way to T7 and UA). Did these folks just stay up all night??

https://photos.smugmug.com/Airlines/...IMG_3939-L.jpg

https://photos.smugmug.com/Airlines/...IMG_3940-L.jpg

https://photos.smugmug.com/Airlines/...IMG_3941-L.jpg

https://photos.smugmug.com/Airlines/...IMG_3942-L.jpg

https://photos.smugmug.com/Airlines/...IMG_3943-L.jpg

vincentharris Aug 9, 2016 11:34 am


Originally Posted by skyrider117 (Post 27038680)
On the slightly ironic side of things..
I just popped over to Deltajobs.com and the following is posted...

Operations Manager IT - Crisis Management

https://delta.greatjob.net/jobs/JobD...a-c575fdf177fa

The job was posted on 7/25

:D

HAHAHAHAHA, best post of the day.

Classic

dzflyer Aug 9, 2016 11:36 am


Originally Posted by SFO777 (Post 27038867)

What a cluster f. I would have found another way or canceled and beeen refunded if not connecting.

vincentharris Aug 9, 2016 11:37 am


Originally Posted by RatherBeOnATrain (Post 27038821)

His wife, and him are 2 clowns, They made it 90% of the way getting to ATL. Rent a damn car, and drive the 5ish hours instead of waiting for food vouchers.

Enjoy the honeymoon, complain for compensation later.:mad:

TheLifeOfA_NKCM Aug 9, 2016 11:38 am


Originally Posted by dzflyer (Post 27038889)
What a cluster f. I would have found another way or canceled and beeen refunded if not connecting.

So help me god. And to think I was going to even consider a connection through ATL. Nope.

If LAX is that bad, I can only imagine what poor Widgets is dealing with.

SkiAdcock Aug 9, 2016 11:41 am

My friend's 4:40pm now delayed 2 hours. Flight aware shows inbound plane getting in an hour before, but that doesn't mean anything. Yesterday the inbound landed/was taxiing to the gate according to flightaware, & the ongoing flight was canceled btwn when inbound got to gate & outbound was due to depart.

Cheers.

Rabidstoat Aug 9, 2016 11:41 am


Originally Posted by DL2SXM (Post 27038279)
so, just wondering, for those that have flown since the computers went down and subsequently came back up, have the pilots/FA's been making any special PA announcements or just sort of carrying on like its business as usual?

I flew on a 4-hour delayed flight yesterday morning (well, afternoon it ended up being) but there was no notice made of the delay. I thought they would at least apologize for the delay, but they made no mention of it. I wasn't offended or anything, but it did surprise me. Just business as usual.

Upthewazzu Aug 9, 2016 11:42 am

My bro was flying GEG-MSP-LGA-PWM yesterday, departing 9:45am arriving 9:36pm. He was rebooked to the 7pm GEG-SEA, Red-eye SEA-ATL, ATL-PWM. They cancelled the ATL-PWM flight and now he's been rebooked into BOS sometime today. Does he have enough reason to ask for a full or partial refund since Delta is no longer getting him back into his original destination?


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