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-   -   Delta computers down (https://www.flyertalk.com/forum/delta-air-lines-skymiles/1783354-delta-computers-down.html)

techie Aug 12, 2016 3:40 pm


Originally Posted by GUWonder (Post 27056069)
Using restricted stock as a means to finance investments/capital investment projects and cover operational costs? It's been done before.

That's not the point. The vast majority of skyrocketing of value of execs' compensation came from RSAs which are based on certain vesting criteria. So I wanted to point out that it was misleading to think that those big wigs are getting $15m more cash in hand than they were 4 years ago.

RatherBeOnATrain Aug 12, 2016 6:10 pm

Mom and her 2-month old daughter forced to sleep on floor of ATL airport floor
 
From the ATL newspaper:

[Molly Lensing] of Fort Myers, Fla., was returning home with her 2-month-old baby from a visit to her brother in Colorado and was connecting through Delta’s Atlanta hub. Customers like Lensing are bread-and-butter business for Delta, whose domestic operation is geared around such hub connections.

Lensing’s trip went wrong from the start and got worse. Her initial flight Monday was canceled, she said. Then her rebooked flight Tuesday was delayed 6 hours, causing her to miss her connection at Hartsfield-Jackson International.

She waited until after midnight for another flight that was ultimately canceled, then in line for customer service until 4:30 a.m., only to be told there were no more hotel vouchers. With her baby at her side, she went to sleep on the airport floor.

“I’m glad I packed a lot of diapers,” she said.

Talking to a reporter while changing her daughter’s diaper in the terminal atrium Wednesday morning, Lensing said she was rebooked on a flight Thursday. She couldn’t stomach another long wait for an uncertain flight, though, and was arranging for her parents to drive her to Fort Myers instead.

Lensing said Delta handled the situation “horribly.” She said the $200 voucher “seems ridiculous,” taking into account the extra child care costs for two days for her two toddlers at home.
Link to the full article: AJC.com: Delta faces big image repair job - Tales of misery linger after computer meltdown. (Posted: 1:03 p.m. Friday, Aug. 12, 2016)

LoganFlyer Aug 12, 2016 6:10 pm

Here's my story from Monday. I was scheduled to fly BOS-JFK-AUS, leaving BOS at 6:55 AM, getting to AUS at 12:16 PM, with a 45 minute layover in JFK. Arrived at Logan completely unaware of the problems and the SkyPriority baggage line was twice as long as I'd ever seen. By the time I got to the front, DL had made an announcement over the speakers that they were checking people in, but no one was going anywhere due to the power problems.

The terminal was packed with people who weren't leaving on their flights; we were told there'd be an update at 7 AM, then 7:30 AM, then 8 AM, and finally they started letting some flights out. Like at other airports, DL staggered the departures and eventually gave us a departure of 10:30 AM.

The GAs and flight crews apologized again and again for all the problems; we got to the gate at JFK at 11:45 AM. I looked at the DL App and the AUS flight, originally scheduled for 9:10 AM, was now scheduled to leave at 12:15 PM from the next gate over; no problem! But I get to the AUS gate before noon and the door is already closed. At one point, someone sneaks through the closed door, clearly avoiding eye contact with the three of us coming from the BOS flight trying to get on to the AUS flight. I could see the jet bridge being pulled away from the airplane and then that person, who ended up being the GA came back out and we asked her if we could get on that flight. Her response was, "Oh, you're the three people who missed the flight" and then told us she wouldn't reattach the jet bridge. As you can imagine, none of us was happy.

One of us three called DL to get rebooked, and the DL agent wouldn't initially rebook her, saying she could just get on the plane that was still there. The passenger gave the phone to the GA who had an apparently heated discussion with the phone agent about what was happening; of course, the passenger didn't get on that flight. As for me, I went to the Skyclub to get rebooked; the agent there couldn't believe it either and he tried to call the gate to let us on the plane. But he got a busy signal, and since we could see the gate from where we were, we could see the GA was there and had left the phone off the hook.

Anyway, I got rebooked on the next non-stop flight, scheduled to leave at 6:22 PM, though already delayed to after 8. Apparently, I got the last seat, as the passenger who called DL was rerouted through DTW. So I went to T4 and spent the next couple of hours in the SkyClub while seeing if I could get to AUS earlier by connecting. The DL website presented an option through ATL that would get me in at 9 PM instead of midnight; I selected it but had to call to get it processed correctly.

Of course 20 minutes later the flight that was supposed to get in at 9 got delayed by 3 hours, and it wasn't worth the risk. I called back to get the non-stop back, but my seat had already been taken. 10 minutes later, I noticed I was on the standby list for JFK-ATL, which was contrary to the phone agent telling me I was confirmed. I called to get that straightened out and asked the agent to see if anything had opened up on the nonstop; it had, and the agent switched me back to that. Phew. At that point, I decided not to try any more games.

About an hour before the later JFK-AUS flight was supposed to take off, I ran into the passenger who had been scheduled to go through DTW! We compared notes and it turned out DTW-AUS had been cancelled, and they put her on the non-stop at that point; she probably took my previous seat. She had already received the e-mail about the $200 voucher but I had not.

Flight to AUS was uneventful but didn't get in until after midnight, 12 hours after I was supposed to arrive. I still haven't gotten my $200 voucher, but I did get the 20000 Medallion Appreciation Miles. Luckily, the customer agreed to move some meetings to accommodate me, but still, it was a very long day.

Everyone except that JFK GA was great--apologetic, going above and beyond, and so forth. Of course, it was that GA who cost us 9 hours (we would've gotten in at 3 PM had she just held to the 12:15 PM time that DL posted), but everyone else was very helpful. Still, I hope to never go through that again.

Dieuwer Aug 12, 2016 6:17 pm

JetBlue flies BOS-AUS nonstop. Perhaps you should have bought a walkup fare if space was available?

AANYC1981 Aug 12, 2016 6:24 pm

That JFK GA needs to study up on the Delta Difference.

Sabai Aug 12, 2016 7:02 pm


Originally Posted by GUWonder (Post 27055891)
Wasn't Bastian & the Board not happy with the prior CIO wanting big budget increases for IT infrastructure? I recall something about that being their issue when the CIO was pushed out several months back.

Anyone who came to Delta from Northwest could readily tell how how little that functional IT meant to the management of the "new" Delta. I assume that legacy NW IT employees were lobotimized for a better fit with their new employer. For all its arrogance, Delta's management is no better than UA's when it come to critical IT investments.

Y'all keep climbing.

LoganFlyer Aug 12, 2016 7:09 pm


Originally Posted by Dieuwer (Post 27056639)
JetBlue flies BOS-AUS nonstop. Perhaps you should have bought a walkup fare if space was available?

I did look into that, but the walk up fare was $700 or so. Plus, DL had my bag and I wasn't sure what they would do with it if I switched to a different airline.

KDCAflyer Aug 12, 2016 7:21 pm


Originally Posted by LoganFlyer (Post 27056798)
I did look into that, but the walk up fare was $700 or so. Plus, DL had my bag and I wasn't sure what they would do with it if I switched to a different airline.

After a recent experience at ORD (DL to UA, then back to DL), not good things. Lucky my bag didn't disappear into the black hole that is UA at ORD.

Setherd Aug 12, 2016 7:24 pm

Do things seem back to normal?
I only flew once last week and was delayed to the point I had to cancel and book on AA. I have 4 flights next week and hope there aren't any major problems.

LoganFlyer Aug 12, 2016 7:26 pm

I flew back from AUS today and had no problems--both my flights were early. And I didn't sense that there were any problems on other flights due to the power failure on Monday. (Thunderstorms on the other hand were causing havoc all over the northeast.)

Bear4Asian Aug 12, 2016 8:18 pm


Originally Posted by GUWonder (Post 27056069)
Using restricted stock as a means to finance investments/capital investment projects and cover operational costs? It's been done before.


Originally Posted by DelrayChris (Post 27055923)
Bastian is a finance and bottom-line guy. IT and security are not deemed important by most large corporations until the s**t hits the fan and a C-level loses his or her job. I've experienced it numerous times in my field. When the s**t does hit the fan, they all cry and wonder how it happened.

If you're suggesting the Delta, an airline company, is NOT concerned with my security and safety when flying with them, that scares me to death. Please elaborate.

j.bell Aug 12, 2016 8:35 pm

Not sure if I was just lucky or smart. Connecting in ATL, landing at 6:30AM on Tues and continuing on to DCA. Saw on gogo that the flight was canceled. Saw that there were no more options on DL until 10pm. Bought an AA walk up fare for ~$350 for their 9am flight, got in to DCA within an hour of the originally scheduled time... my 3 checked bags showed up around 2pm - on the next DL flight that flew (had tried to claim them in ATL and recheck on AA and was strongly suggested by a red coat to just let them get them to me without having to pull them). Sent DL my receipt from AA, haven't heard back yet, but given that it wasn't that much, they are giving $200 just for asking, and I obviously deserved a refund from the ATL-DCA leg, I assume I am going to be fully taken care of. There were a lot of seats available on the later flights on AA (at least before I left)... wonder why more people weren't taking the same approach.

KDCAflyer Aug 12, 2016 8:50 pm


Originally Posted by j.bell (Post 27057036)
Not sure if I was just lucky or smart. Connecting in ATL, landing at 6:30AM on Tues and continuing on to DCA. Saw on gogo that the flight was canceled. Saw that there were no more options on DL until 10pm. Bought an AA walk up fare for ~$350 for their 9am flight, got in to DCA within an hour of the originally scheduled time... my 3 checked bags showed up around 2pm - on the next DL flight that flew (had tried to claim them in ATL and recheck on AA and was strongly suggested by a red coat to just let them get them to me without having to pull them). Sent DL my receipt from AA, haven't heard back yet, but given that it wasn't that much, they are giving $200 just for asking, and I obviously deserved a refund from the ATL-DCA leg, I assume I am going to be fully taken care of. There were a lot of seats available on the later flights on AA (at least before I left)... wonder why more people weren't taking the same approach.

Without an interline agreement, DL can't rebook on AA, and I'm sure that the majority of travelers wouldn't even consider that option.

jerry a. laska Aug 12, 2016 9:59 pm


Originally Posted by Setherd (Post 27056844)
Do things seem back to normal?
I only flew once last week and was delayed to the point I had to cancel and book on AA. I have 4 flights next week and hope there aren't any major problems.

I had 2 DL flights today and both were delayed, the first substantially, which required rebooking of the 2nd. In my opinion the effects continue.

Duke787 Aug 12, 2016 10:33 pm


Originally Posted by Bear4Asian (Post 27057000)
If you're suggesting the Delta, an airline company, is NOT concerned with my security and safety when flying with them, that scares me to death. Please elaborate.

I believe OP is referring to IT and data / IT security - not the safety and security of the aircraft. Which, as he notes, is a common problem across many major companies who don't act until after a major data/IT event occurs (see target data breach)


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