Dec 4, 2015, 7:08 am
Last edit by: Bowgie
Delta Comfort+ FAQs
Delta Comfort+ - A New Domestic Branded Fare Product
Summary (effective November 14, 2015, for travel on or after May 16, 2016, in the U.S.50 and Canada):
No selecting C+ seats at time of booking. Eligible pax must request a C+ upgrade by checking the box in the UPGRADE REQUEST section or calling Delta. If upgrade inventory is available, DM and PM may clear after booking. If upgrade inventory is not available, you will remain in your C- seat until such time that DL either releases inventory, or it goes to the airport for gate upgrade.
GM and FO window remains the same at T-72 and T-24 hrs respectively.
Upgrades may automatically place you in any C+ seat, including middle.
F and C+ are separate checkboxes, so you can request an F upgrade without requesting a C+ upgrade. "Double upgrades" from Y to C+ followed by C+ to F are possible.
In your My Delta Preferences page there is a new box where you can choose the default setting for 1st class upgrades and C+ upgrade preferences.
Pax with a companion will be ranked for a C+ upgrade according to the highest level... ie a DM + general member companion in the same PNR will clear after booking..
Maximum of 1 companion may request a C+ upgrade. Per DL FAQ: "If you have three or more passengers in your reservation, all passengers in the reservation must have Medallion status in order for any passengers to be eligible for Delta Comfort+."
Amex Companion Cert flyers are eligible for C+ upgrades.
To "downgrade" to C- seats (exit, other preferred seats) you must call Delta.
Complimentary upgrades to C+, once on board the aircraft, are not allowed regardless of status.
C+ currently not available with corporate discounts, because C+ currently uses ticket designator /WCOM and corporate discounts also use ticket designators. A fare code can only have one ticket designator. This limitation is apparently temporary.
So far Delta is saying this does not impact upgrades to F.
Delta Comfort+ - A New Domestic Branded Fare Product
Summary (effective November 14, 2015, for travel on or after May 16, 2016, in the U.S.50 and Canada):
No selecting C+ seats at time of booking. Eligible pax must request a C+ upgrade by checking the box in the UPGRADE REQUEST section or calling Delta. If upgrade inventory is available, DM and PM may clear after booking. If upgrade inventory is not available, you will remain in your C- seat until such time that DL either releases inventory, or it goes to the airport for gate upgrade.
GM and FO window remains the same at T-72 and T-24 hrs respectively.
Upgrades may automatically place you in any C+ seat, including middle.
F and C+ are separate checkboxes, so you can request an F upgrade without requesting a C+ upgrade. "Double upgrades" from Y to C+ followed by C+ to F are possible.
In your My Delta Preferences page there is a new box where you can choose the default setting for 1st class upgrades and C+ upgrade preferences.
Pax with a companion will be ranked for a C+ upgrade according to the highest level... ie a DM + general member companion in the same PNR will clear after booking..
Maximum of 1 companion may request a C+ upgrade. Per DL FAQ: "If you have three or more passengers in your reservation, all passengers in the reservation must have Medallion status in order for any passengers to be eligible for Delta Comfort+."
Amex Companion Cert flyers are eligible for C+ upgrades.
To "downgrade" to C- seats (exit, other preferred seats) you must call Delta.
Complimentary upgrades to C+, once on board the aircraft, are not allowed regardless of status.
C+ currently not available with corporate discounts, because C+ currently uses ticket designator /WCOM and corporate discounts also use ticket designators. A fare code can only have one ticket designator. This limitation is apparently temporary.
So far Delta is saying this does not impact upgrades to F.
I have two separate flights on May 16, on two separate itineraries. As a PL, I was able to choose C+ seats shortly after booking months ago, by going through the new rigamarole... Today I was notified of upgrades to F on both itineraries, at the upgrade window. So for those who were wondering if a "double upgrade" can happen, yes, it can.
Delta Comfort for flights on/after May 16, 2016
May 16, 2016, 4:04 pm
#1906
Join Date: Nov 2014
Programs: DL DM, UA, AA EXP, AS MVP75K GOLD, HHonors Diamond, BW Diamond, SPG Gold, Hyatt Diamond
Posts: 382
May 16, 2016, 4:05 pm
#1907
FlyerTalk Evangelist
Join Date: Nov 2009
Location: SEA (the REAL Washington); occasionally in the other Washington (DCA area)
Programs: DL PM 1.57MM; AS MVPG 100K
Posts: 21,375
May 16, 2016, 4:14 pm
#1908
Join Date: Nov 2014
Programs: DL DM, UA, AA EXP, AS MVP75K GOLD, HHonors Diamond, BW Diamond, SPG Gold, Hyatt Diamond
Posts: 382
So I think his point is that if a DM could have a +1 at booking then a Middle Seat is okay with a party of two. But the lone middle seats are a remnant of failed loyalty to the DM's
May 16, 2016, 5:34 pm
#1909
Join Date: Aug 2008
Location: New Hampshire
Programs: AA EXP Hilton Diamond
Posts: 543
I'm a AA EXP (top tier), only due to where I fly. DL was always my backup airline, pretty good experiences. Now there is zero chance I'll DL. I can fly B6 or UA and still get an extra leg room seat for a reasonable price. Why in the world would I do DL C+?
May 16, 2016, 6:14 pm
#1910
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,423
The Chisholm agent I talked to said that she had gotten a ton of calls about it, and that the change is almost universally hated by the call center staff. They feel like they've been forced to bear the brunt of the negative reaction to something the higher-ups forced on everyone.
I just hope that DL comes to their senses and at the very least allows PMs and DMs to upgrade a +1 at booking. I do not see them getting rid of C+ as a separate fare class. That's here to stay, whether we like it or not.
I just hope that DL comes to their senses and at the very least allows PMs and DMs to upgrade a +1 at booking. I do not see them getting rid of C+ as a separate fare class. That's here to stay, whether we like it or not.
It blows my mind Delta stuck with no companions for DP/PM. Booked a flight for the end of the month with the +1, who has barely flown. Choice is E- and wait until T-24 to move up, or split the itin, and get one of us to a better seat for now (RUCs are waitlisted).
Currently W is wide open (at least on the seat chart), but I'm sure those will get grabbed by PM/GM/FO in the last few minutes before I can move us up.
Quick question, can companions board in PREM with a DM if not in F? I have not flown with a companion since the change where DM board in PREM (and we also weren't in F).
I suppose it would not surprise me if "For Diamond Medallion traveling with a companion, boarding zone will be determined by the lowest status on the reservation. If boarding with a no-status companion, the Diamond and companion are to board last, but before PM, GM and FO flyers, also flying with companions." #WPREMBPREM
Currently W is wide open (at least on the seat chart), but I'm sure those will get grabbed by PM/GM/FO in the last few minutes before I can move us up.
Quick question, can companions board in PREM with a DM if not in F? I have not flown with a companion since the change where DM board in PREM (and we also weren't in F).
I suppose it would not surprise me if "For Diamond Medallion traveling with a companion, boarding zone will be determined by the lowest status on the reservation. If boarding with a no-status companion, the Diamond and companion are to board last, but before PM, GM and FO flyers, also flying with companions." #WPREMBPREM
May 16, 2016, 6:16 pm
#1911
Join Date: Aug 2003
Posts: 188
Check Out #DoomsdayMay16 already out there!
May 16, 2016, 7:01 pm
#1912
Join Date: Sep 2003
Location: Long Beach, CA
Programs: DL DM
Posts: 5,292
Sadly DL mgmt has been blind to this and done this repeatedly (think when they took away the DM/PM award change rule, or when they limited pax to 3 searches for awards, etc). Sadly DL doesn't consult what would be customer friendly and instead put their own employees to face frustrated and irate customers. Mgmt never seems to care.
May 16, 2016, 9:17 pm
#1913
Join Date: Mar 2014
Location: SoCal
Programs: DL PM, HH Gold, Hyatt Globalist
Posts: 132
just book a flight for Jun 14 and was waiting for the W upgrades, since all of my other WU cleared immediately after booking.
Check DL.com and Upgrade to Comfort Plus wasn't selected. Is that new, or just something that was a DL.com issue?
Check DL.com and Upgrade to Comfort Plus wasn't selected. Is that new, or just something that was a DL.com issue?
May 16, 2016, 10:01 pm
#1914
Suspended
Join Date: Aug 2009
Location: Look up - On a ✈ DELTA ✈ jet NOW!
Programs: Blogger & Delta Diamond Medallion Million Miler
Posts: 4,174
Oh gosh no. Thankfully Delta folks listened to the focus groups and did not by default have C+ selected by default so we can "enjoy" a middle seat that would drive most flyers to other airlines as the worst thing on earth, other than CRJ200s, is a middle seat upgrade without choice! ^^^@:-)@:-)@:-)
May 16, 2016, 10:11 pm
#1915
Join Date: Feb 2013
Location: PHX
Programs: AA EXP, IHG Diamond, IC Amb
Posts: 5,515
Flying SEA-PHX tomorrow.
Alredy checked in (I'm in Europe heading home).
I'm in W.
Upgrade thingy IS checked and confirmed with DL line.
There is no upgrade list to FC on my DL app like there always is.
Anyone else....?
Alredy checked in (I'm in Europe heading home).
I'm in W.
Upgrade thingy IS checked and confirmed with DL line.
There is no upgrade list to FC on my DL app like there always is.
Anyone else....?
May 16, 2016, 10:15 pm
#1916
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,414
Is it, by any chance, a direct flight? Meaning one flight number for the whole trip, as opposed to two connecting flights (you can still change planes and have it be a direct flight, you need to change flight numbers for it to be connecting. ) If the flight is direct and includes an international segment, you may not be able to upgrade unless someone does it manually. Either way I would call.
May 16, 2016, 10:35 pm
#1917
Join Date: Mar 2014
Location: SoCal
Programs: DL PM, HH Gold, Hyatt Globalist
Posts: 132
Oh gosh no. Thankfully Delta folks listened to the focus groups and did not by default have C+ selected by default so we can "enjoy" a middle seat that would drive most flyers to other airlines as the worst thing on earth, other than CRJ200s, is a middle seat upgrade without choice! ^^^@:-)@:-)@:-)
May 17, 2016, 6:49 am
#1919
Join Date: Dec 2008
Location: NYC
Programs: DL Platinum, UA Gold; Marriott Platinum
Posts: 31
Same problem here... Changed my ticket on 5/16 for a flight 5/17 and I can't see either upgrade list.