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Thread: Delta Comfort for flights on/after May 16, 2016
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Old May 16, 2016, 7:01 pm
  #1912  
bubbashow
 
Join Date: Sep 2003
Location: Long Beach, CA
Programs: DL DM
Posts: 5,292
Originally Posted by mnredfox
Sadly DL mgmt has been blind to this and done this repeatedly (think when they took away the DM/PM award change rule, or when they limited pax to 3 searches for awards, etc). Sadly DL doesn't consult what would be customer friendly and instead put their own employees to face frustrated and irate customers. Mgmt never seems to care.
Yet the profits keep rolling in, load factors are great, PRSM is following general domestic trends. The profitable passengers must not be TOO irate.
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