Dec 4, 2015, 7:08 am
Last edit by: Bowgie
Delta Comfort+ FAQs
Delta Comfort+ - A New Domestic Branded Fare Product
Summary (effective November 14, 2015, for travel on or after May 16, 2016, in the U.S.50 and Canada):
No selecting C+ seats at time of booking. Eligible pax must request a C+ upgrade by checking the box in the UPGRADE REQUEST section or calling Delta. If upgrade inventory is available, DM and PM may clear after booking. If upgrade inventory is not available, you will remain in your C- seat until such time that DL either releases inventory, or it goes to the airport for gate upgrade.
GM and FO window remains the same at T-72 and T-24 hrs respectively.
Upgrades may automatically place you in any C+ seat, including middle.
F and C+ are separate checkboxes, so you can request an F upgrade without requesting a C+ upgrade. "Double upgrades" from Y to C+ followed by C+ to F are possible.
In your My Delta Preferences page there is a new box where you can choose the default setting for 1st class upgrades and C+ upgrade preferences.
Pax with a companion will be ranked for a C+ upgrade according to the highest level... ie a DM + general member companion in the same PNR will clear after booking..
Maximum of 1 companion may request a C+ upgrade. Per DL FAQ: "If you have three or more passengers in your reservation, all passengers in the reservation must have Medallion status in order for any passengers to be eligible for Delta Comfort+."
Amex Companion Cert flyers are eligible for C+ upgrades.
To "downgrade" to C- seats (exit, other preferred seats) you must call Delta.
Complimentary upgrades to C+, once on board the aircraft, are not allowed regardless of status.
C+ currently not available with corporate discounts, because C+ currently uses ticket designator /WCOM and corporate discounts also use ticket designators. A fare code can only have one ticket designator. This limitation is apparently temporary.
So far Delta is saying this does not impact upgrades to F.
Delta Comfort+ - A New Domestic Branded Fare Product
Summary (effective November 14, 2015, for travel on or after May 16, 2016, in the U.S.50 and Canada):
No selecting C+ seats at time of booking. Eligible pax must request a C+ upgrade by checking the box in the UPGRADE REQUEST section or calling Delta. If upgrade inventory is available, DM and PM may clear after booking. If upgrade inventory is not available, you will remain in your C- seat until such time that DL either releases inventory, or it goes to the airport for gate upgrade.
GM and FO window remains the same at T-72 and T-24 hrs respectively.
Upgrades may automatically place you in any C+ seat, including middle.
F and C+ are separate checkboxes, so you can request an F upgrade without requesting a C+ upgrade. "Double upgrades" from Y to C+ followed by C+ to F are possible.
In your My Delta Preferences page there is a new box where you can choose the default setting for 1st class upgrades and C+ upgrade preferences.
Pax with a companion will be ranked for a C+ upgrade according to the highest level... ie a DM + general member companion in the same PNR will clear after booking..
Maximum of 1 companion may request a C+ upgrade. Per DL FAQ: "If you have three or more passengers in your reservation, all passengers in the reservation must have Medallion status in order for any passengers to be eligible for Delta Comfort+."
Amex Companion Cert flyers are eligible for C+ upgrades.
To "downgrade" to C- seats (exit, other preferred seats) you must call Delta.
Complimentary upgrades to C+, once on board the aircraft, are not allowed regardless of status.
C+ currently not available with corporate discounts, because C+ currently uses ticket designator /WCOM and corporate discounts also use ticket designators. A fare code can only have one ticket designator. This limitation is apparently temporary.
So far Delta is saying this does not impact upgrades to F.
I have two separate flights on May 16, on two separate itineraries. As a PL, I was able to choose C+ seats shortly after booking months ago, by going through the new rigamarole... Today I was notified of upgrades to F on both itineraries, at the upgrade window. So for those who were wondering if a "double upgrade" can happen, yes, it can.
Delta Comfort for flights on/after May 16, 2016
May 17, 2016, 3:52 pm
#1951
Join Date: Feb 2013
Location: PHX
Programs: AA EXP, IHG Diamond, IC Amb
Posts: 5,515
Boarding door just closed for my SEA-PHX flight.
CR9
FC is full, Y looks full.
Comfort + has 3 of 12 seats full.
Looks like they ARE trying to make it its own cabin?
Idk...just a weird observation as I've never seen this happen with that many empty seats but FC & Y being full.
CR9
FC is full, Y looks full.
Comfort + has 3 of 12 seats full.
Looks like they ARE trying to make it its own cabin?
Idk...just a weird observation as I've never seen this happen with that many empty seats but FC & Y being full.
May 17, 2016, 5:08 pm
#1953
Join Date: Aug 2015
Location: New York, Ohio, & Fayetteville NC
Programs: Delta Platinum, SW (former) A-list
Posts: 71
I have a six-leg itinerary starting tomorrow going throughout the weekend, and I've spent hours today dealing with the repeated glitches of the new system. I had checked the box to be upgraded to C+, but one by one, each leg got "upgraded" to a MIDDLE C+ seat which is much worse for me than my original exit row window seat in coach. I need to sleep on these flights, so middle seat in C+ is no upgrade for me. I called Delta and each time, the agent promised to fix it, putting me back in my exit row seat. But when they did this, each time, it erased all my other seat assignments completely, so I had no seat whatsoever. I cannot believe how much time this has taken today. None of the agents understand the glitches. In the future, I think I'm going to opt not to take the automatic C+ upgrades, because if they're likely going to land me in the middle seat and result in losing my seat assignment entirely, it's not a worthwhile gamble!
May 17, 2016, 6:39 pm
#1954
Join Date: Mar 2015
Location: Seattle
Programs: DL DM, Marriott Gold
Posts: 609
I said that a divorce is way more painful than 3 hours in coach.
May 17, 2016, 7:12 pm
#1955
Join Date: Jul 2015
Location: NYC
Programs: DL Plat
Posts: 229
May 18, 2016, 6:03 am
#1956
Join Date: Jul 2011
Posts: 2
Beware, if you are upgraded to Economy comfort, you loose you may not have a seat!
I am frustrated with Delta's new "Economy Comfort Upgrade". I am Platinum and keep getting "upgraded" to economy comfort, but there are no available seats in economy comfort on my flight. As a result, I keep losing my exit row aisle seat and continue to have to call Delta to get my original seat back. Given the choice, I don't want to be upgraded to Economy comfort, if my only option will ultimately be an Economy Comfort middle seat. I would rather keep my exit row aisle seat.
This is so frustrating- because if you opt out of being upgraded, you loose your chance of getting upgraded to First Class.
This makes no sense....
This is so frustrating- because if you opt out of being upgraded, you loose your chance of getting upgraded to First Class.
This makes no sense....
May 18, 2016, 6:10 am
#1957
FlyerTalk Evangelist
Join Date: Nov 2004
Location: 45° North
Programs: DL DM MM, HH Diamond
Posts: 10,196
FYI - the two upgrade options are separate from one another. If you go to the manage upgrades section of each trip you can choose to list for either Comfort Plus or First but you don't have to choose both, and the First class upgrade option isn't contingent on the C+ upgrade.
If I can't upgrade at booking to a good C+ seat then I will stick it out in the C- seat I have already selected.
May 18, 2016, 6:10 am
#1958
Join Date: Jun 2009
Location: SAN
Programs: DL DM / 2MM - Marriott Ambassador
Posts: 1,524
May 18, 2016, 6:52 am
#1959
Join Date: Aug 2003
Posts: 188
Selling like hotcakes!
My flight later today ... guess C+ isn't as attractive as they would like it to be!
[img=http://s32.postimg.cc/60j95cdmp/hotcakes.jpg]
[img=http://s32.postimg.cc/60j95cdmp/hotcakes.jpg]
May 18, 2016, 7:48 am
#1961
FlyerTalk Evangelist
Join Date: Nov 2009
Location: SEA (the REAL Washington); occasionally in the other Washington (DCA area)
Programs: DL PM 1.57MM; AS MVPG 100K
Posts: 21,375
last night I booked RIC-DTW-SEA on an award ticket for my son, and was extremely surprised to find Seat 21F on a new-configuration 757 "W5H" not showing as a dark-blue "premium" seat ... needless to say, it's greyed out now
May 18, 2016, 8:15 am
#1962
Suspended
Join Date: Jun 2009
Programs: Delta skymiles DM + 1MM
Posts: 8,144
My flight later today ... guess C+ isn't as attractive as they would like it to be!
[img=http://s32.postimg.cc/60j95cdmp/hotcakes.jpg]
[img=http://s32.postimg.cc/60j95cdmp/hotcakes.jpg]
Fortunately for me I had a GUC about to expire and the SOB cleared at booking!
Last edited by DL2SXM; May 18, 2016 at 8:28 am
May 18, 2016, 9:35 am
#1963
Join Date: Jun 2013
Programs: DL Plat, Hilton Diamond, Marriott Plat, IHG Plat, Hertz Prez Circle, National Exec
Posts: 1,357
Earlier this year, my spouse and I were flying together but on split PNRs. I got the upgrade at the gate, and while boarding I told the GA that the better half would be taking my spot in F. The GA said with a wink, "So you want to stay married, huh?"
I said that a divorce is way more painful than 3 hours in coach.
I said that a divorce is way more painful than 3 hours in coach.
May 18, 2016, 9:41 am
#1964
Join Date: Jun 2010
Location: BTR
Programs: DL GM, UA Silver, Marriott Plat, National Exec
Posts: 1,810
Can someone explain to me as a GM, what I should be doing? My employer does not allow me to purchase any "paid upgrades".
Right now, I'm booking flights and un checking the c+ upgrade when a middle seat is possible. If I am upgraded to C+ at the 72 hour window, am I still eligible for an upgrade to F?
Right now, I'm booking flights and un checking the c+ upgrade when a middle seat is possible. If I am upgraded to C+ at the 72 hour window, am I still eligible for an upgrade to F?
May 18, 2016, 9:47 am
#1965
Join Date: Nov 2013
Programs: DL PM
Posts: 1,089
Can someone explain to me as a GM, what I should be doing? My employer does not allow me to purchase any "paid upgrades".
Right now, I'm booking flights and un checking the c+ upgrade when a middle seat is possible. If I am upgraded to C+ at the 72 hour window, am I still eligible for an upgrade to F?
Right now, I'm booking flights and un checking the c+ upgrade when a middle seat is possible. If I am upgraded to C+ at the 72 hour window, am I still eligible for an upgrade to F?
---another data point---
Currently flying BOS -> CVG
I got upgraded to F at the window. Other than C+, plane is full. In C+, 8/12 seats on this plane are open.