The Official “I Got Upgraded” Thread: JFK-LAX/SFO/SEA
May 6, 2014, 9:09 am
#691
FlyerTalk Evangelist
Join Date: Nov 2009
Location: SEA (the REAL Washington); occasionally in the other Washington (DCA area)
Programs: DL PM 1.57MM; AS MVPG 100K
Posts: 21,373
I have heard nothing in return but their patronizing marketing-speak about "significant investment" and "premium experience"
May 6, 2014, 9:12 am
#692
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,202
A good retort would be to write back and ask where the significant investment and premium experience are on an old beat up 757 where you don't even get any of the enhanced amenities or service, but the standard F pillow and meal.
May 6, 2014, 10:30 am
#693
Join Date: Nov 2012
Location: ATL
Programs: Bonvoy Ambassador, Hyatt Globalist, Hilton Gold, AA EXP, UA Silver, former DL DM
Posts: 2,001
Indeed. Only recently did Delta start treating JFK-SEA as a premium TCON route alongside JFK-LAX/SFO, largely due to Delta's new focus on building a hub at SEA. The other carriers do not offer a similar level of service on JFK-SEA to compete in F/J.
May 6, 2014, 10:38 am
#694
FlyerTalk Evangelist
Join Date: Nov 2009
Location: SEA (the REAL Washington); occasionally in the other Washington (DCA area)
Programs: DL PM 1.57MM; AS MVPG 100K
Posts: 21,373
right now the seat map shows there are three middle seats in EC remaining, and only two of 26 F seats are greyed out
maybe someone will exercise a whit of common customer service sense some time in the next 10 days ... but I'm not holding my breath
May 6, 2014, 10:46 am
#695
Join Date: Apr 2005
Location: New York, western US
Programs: DM/3MM
Posts: 4,246
May 6, 2014, 10:55 am
#696
Join Date: Nov 2012
Location: ATL
Programs: Bonvoy Ambassador, Hyatt Globalist, Hilton Gold, AA EXP, UA Silver, former DL DM
Posts: 2,001
Yes, AA meals are widely regarded to be better than DL meals. But the AA F seats on this route pale in comparison to the DL J seats (assuming DL doesn't pull an equipment swap). I'd pick a DL 75E or 76Z over an AA 738 any day.
May 6, 2014, 10:58 am
#697
Join Date: Apr 2005
Location: New York, western US
Programs: DM/3MM
Posts: 4,246
Understand you. When you mentioned "service", I assumed you were referring to the soft product, not the seats.
May 7, 2014, 10:29 pm
#698
Join Date: Nov 2010
Location: BDL/HPN/JFK/FLL
Programs: DL Diamond Ham Sandwich
Posts: 1,051
So in case anyone is curious: downgrading your 6.5 hour flight* from BusinessElite to partially catered Dom-F service on a ratty old plane with no AVOD nor seat power is worth 7500 miles.
(Just to remind people they did this both on my SEA-JFK* flight last Friday and my JFK-SEA this Monday- that is a clear and embarrassing pattern, not random bad luck and a last minute MX... I've seen them provide more miles for a BE flight on which a seat didn't recline fully, or the AVOD didn't work.)
* SEA-JFK was more like 5.5 hours, to be accurate.
(Just to remind people they did this both on my SEA-JFK* flight last Friday and my JFK-SEA this Monday- that is a clear and embarrassing pattern, not random bad luck and a last minute MX... I've seen them provide more miles for a BE flight on which a seat didn't recline fully, or the AVOD didn't work.)
* SEA-JFK was more like 5.5 hours, to be accurate.
May 8, 2014, 5:43 am
#699
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,202
Was that for the SEA-JFK flight or for a complaint about both? If the first, then I'd submit another complaint about the return flight too.
May 8, 2014, 8:19 am
#700
Suspended
Join Date: Jun 2009
Programs: Delta skymiles DM + 1MM
Posts: 8,144
Other then the ocassional FT member who lay claims to be leaving DL because of the new UG policy, what proof do you have that DL is pushing medallions away?
May 8, 2014, 9:24 am
#702
Suspended
Join Date: Mar 2014
Location: NYC
Programs: DL DM, AA PLT, Hertz PC
Posts: 1,056
May 8, 2014, 9:45 am
#703
Suspended
Join Date: Dec 2009
Location: HKG
Programs: DL FO, UA, AA, AsiaMiles, SPG, HHonors
Posts: 7,982
The answer is: zero.
Unless you actually mean "How much money is DL pissing away by giving medallions EC for free instead of charging them for it like they do everyone else, which they could totally get away with?"
May 8, 2014, 9:54 am
#704
Suspended
Join Date: Dec 2009
Location: HKG
Programs: DL FO, UA, AA, AsiaMiles, SPG, HHonors
Posts: 7,982
Why do so many of your posts have a loud and angry tone? Is there a sadness or unhappiness in your life? It seems like you are overcompensating for something.
The tone of many of your posts, as well as some of those who agree and disagree with you, encourage me to not participate/contribute to this forum. And I can't be alone.
The tone of many of your posts, as well as some of those who agree and disagree with you, encourage me to not participate/contribute to this forum. And I can't be alone.
May 8, 2014, 10:00 am
#705
Suspended
Join Date: Dec 2009
Location: HKG
Programs: DL FO, UA, AA, AsiaMiles, SPG, HHonors
Posts: 7,982
Depends on your perspective. If you can deliver crap, advertise it as "premium" and charge premium prices and at least a few suckers will buy, from revenue management's perspective it's not a black sheep, it's a prize racehorse. If they alienated some J-paying customers with no brand/FFP loyalty, so what? "There's a sucker born every minute" is just as true now as when P.T. Barnum said it.