The Official “I Got Upgraded” Thread: JFK-LAX/SFO/SEA
Jun 1, 2014, 7:01 pm
#781
Join Date: Nov 2010
Location: BDL/HPN/JFK/FLL
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Jun 5, 2014, 12:52 pm
#782
Join Date: Nov 2012
Location: ATL
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Posts: 2,001
I had some waitlisted Mileage Upgrade Awards that just cleared for my next roundtrip TCON flight. The strange thing is that the outbound flight cleared into OK class. Isn't that bizarre? OK is supposed to be for peak/high business awards. The return flight cleared into OP class like normal.
Last edited by lamont2718; Jun 5, 2014 at 1:05 pm
Jun 5, 2014, 1:58 pm
#783
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
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Did your waitlisted segment previously show 'Systemwide Upgrade Requested' and then change to something else? Am wondering how it appears online when a upgrade waitlist clears since its different now.
Jun 5, 2014, 2:23 pm
#784
Join Date: Nov 2012
Location: ATL
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Posts: 2,001
The segments did previously show SWU Requested, but I had to call in to get the upgrades processed manually after getting an EF alert. The segments now show OK and OP.
Jun 6, 2014, 6:02 am
#785
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Thanks. Been wondering if the website shows something anymore like it previously did with the 'contact delta' when an upgrade clears, or if it just perpetually sits at 'systemwide upgrade requested' even when it cleared in the system..
Jun 6, 2014, 12:59 pm
#786
Join Date: Jan 2009
Location: ATL/LAX
Programs: Delta Diamond 2MM, AA EXP
Posts: 703
Just a reference point,
Travelled LAX ATL last Tuesday leaving 9.19am with a colleague who is a GM. He SDC'd on to my flight and got the UG at the gate. He said this never happens on this route usually.
Travelled LAX ATL last Tuesday leaving 9.19am with a colleague who is a GM. He SDC'd on to my flight and got the UG at the gate. He said this never happens on this route usually.
Jun 6, 2014, 4:26 pm
#788
Join Date: Feb 2008
Location: Auckland, NZ/New York, NY/ATL
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Posts: 5,223
LAX-JFK in J last week. 12 revenue seats filled and 8 non-revs including 2 uniform Delta employees. Ive complained about what they have done to this route every time I fly it. I dont want miles, I want it fixed!
Jun 7, 2014, 2:40 pm
#790
Join Date: Sep 2001
Location: los angeles, calif.
Programs: Alaska Airlines Gold MVP
Posts: 7,170
Half true. Golds and Plats have to use stickers to upgrade. One sticker for every 500 miles and they cost $30 each. So $150 to upgrade JFKLAX. Stickers are also given complimentary at 4 for every 10,000 miles flown and frequently given as compensation for delays or what not. A very good system, because mid and lower tiers actually have a shot at the upgrade. But most importantly: no complimentary upgrades for companions, even at EXP. They must use stickers.
Jun 8, 2014, 12:15 pm
#792
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The Official “I Got Upgraded” Thread: JFK-LAX/SFO/SEA
that IMO is a poor use of a GUC. I would rather use the miles and save that cert
Jun 8, 2014, 12:26 pm
#793
Join Date: Nov 2012
Location: ATL
Programs: Bonvoy Ambassador, Hyatt Globalist, Hilton Gold, AA EXP, UA Silver, former DL DM
Posts: 2,001
I had some waitlisted Mileage Upgrade Awards that just cleared for my next roundtrip TCON flight. The strange thing is that the outbound flight cleared into OK class. Isn't that bizarre? OK is supposed to be for peak/high business awards. The return flight cleared into OP class like normal.
Jun 8, 2014, 11:46 pm
#795
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Here's the response I got from Delta customer service with my online complaint on the program changes:
"Thank you for contacting us through delta.com.
I understand your disappointment with the changes to Transcontinental
Complimentary Upgrades. As a Diamond Medallion and Million Miler, we
very much care about your business and want to ensure any concerns you
may have are addressed.
The decision to make these changes to the transcontinental upgrades was
not taken lightly. A large portion of our revenue comes from selling
BusinessElite seats. In addition, the spread of fares between coach and
the premium cabin on these aircraft are typically much wider than that
of other domestic flights. As such, we don't want to push people away
from buying those seats, or from thinking of them as a more exclusive
product. If we continue to provide them as Complimentary Upgrades, our
ability to sell BusinessElite would be diminished.
I do want to let you know we are working on a product which will allow
customers to upgrade with miles on delta.com and be confirmed at the
time of ticketing. It is in the test phase right now but we hope to
roll it out more broadly over the next month. Further, as a SkyMiles
Diamond Medallion, you are able to select Global Upgrades as one of your
Choice Benefits. Global Upgrades are valid for use systemwide on
published Economy Class fares booked in Y, B, M, S, H, Q, K, L, U, T, X
or V class. You would be able to use them on available transcontinental
flights.
Additionally, you may wish to consider taking advantage of connecting
routes to LAX through cities such as Atlanta, Salt Lake City, Las Vegas,
Portland, etc. as Complimentary Upgrades are still available on these
routes.
Lastly, it is important to have a broader picture of transcontinental
upgrades on our competitors as well- United similarly does not allow
complimentary upgrades on their flights from JFK to LAX/SFO and American
only offers upgrades to Executive Platinum members or Platinum/Gold
members when flying in the top two Economy Class fares.
We value your input and understand your concerns; I want you to know
you’ve been heard and understood. Although I realize the changes to our
policies is disappointing, I can only hope that you will find some sense
of fairness in our rationale as we make improvements to our
BusinessElite product worldwide.
We do take customer feedback seriously, and your comments will be
forwarded to our SkyMiles Leadership Team for consideration.
Mr. xxxxx, thank you again for giving us an opportunity to respond to
your feedback. We very much appreciate your Diamond Medallion/1 Million
Miler status, loyalty to Delta and look forward to the privilege of
serving you again soon."
"Thank you for contacting us through delta.com.
I understand your disappointment with the changes to Transcontinental
Complimentary Upgrades. As a Diamond Medallion and Million Miler, we
very much care about your business and want to ensure any concerns you
may have are addressed.
The decision to make these changes to the transcontinental upgrades was
not taken lightly. A large portion of our revenue comes from selling
BusinessElite seats. In addition, the spread of fares between coach and
the premium cabin on these aircraft are typically much wider than that
of other domestic flights. As such, we don't want to push people away
from buying those seats, or from thinking of them as a more exclusive
product. If we continue to provide them as Complimentary Upgrades, our
ability to sell BusinessElite would be diminished.
I do want to let you know we are working on a product which will allow
customers to upgrade with miles on delta.com and be confirmed at the
time of ticketing. It is in the test phase right now but we hope to
roll it out more broadly over the next month. Further, as a SkyMiles
Diamond Medallion, you are able to select Global Upgrades as one of your
Choice Benefits. Global Upgrades are valid for use systemwide on
published Economy Class fares booked in Y, B, M, S, H, Q, K, L, U, T, X
or V class. You would be able to use them on available transcontinental
flights.
Additionally, you may wish to consider taking advantage of connecting
routes to LAX through cities such as Atlanta, Salt Lake City, Las Vegas,
Portland, etc. as Complimentary Upgrades are still available on these
routes.
Lastly, it is important to have a broader picture of transcontinental
upgrades on our competitors as well- United similarly does not allow
complimentary upgrades on their flights from JFK to LAX/SFO and American
only offers upgrades to Executive Platinum members or Platinum/Gold
members when flying in the top two Economy Class fares.
We value your input and understand your concerns; I want you to know
you’ve been heard and understood. Although I realize the changes to our
policies is disappointing, I can only hope that you will find some sense
of fairness in our rationale as we make improvements to our
BusinessElite product worldwide.
We do take customer feedback seriously, and your comments will be
forwarded to our SkyMiles Leadership Team for consideration.
Mr. xxxxx, thank you again for giving us an opportunity to respond to
your feedback. We very much appreciate your Diamond Medallion/1 Million
Miler status, loyalty to Delta and look forward to the privilege of
serving you again soon."
See also:
http://www.flyertalk.com/forum/22569823-post109.html