Citi Platinum AMEX has been upgraded [includes 2011 conversion discussion]
Feb 13, 2008, 5:46 pm
#361
Join Date: Jan 2006
Location: ELP
Programs: AA EXP/LT PLAT, Marriott Titanium/LT PLAT
Posts: 4,120
It's all Citi, American Express isn't involved. Ihere are two vintages of the Citi Platinum American Express card. Older cards have a 75,000 point annual limit, and newer cards have the 150,000 point limit. I figure Citi has a system problem that doesn't allow them to reliably distinguish the accounts. What I don't understand is why they would not simply upgrade the old accounts.
Feb 21, 2008, 3:08 pm
#364
Join Date: Dec 2006
Location: USA
Posts: 3,945
Just spoke to 2 different CSR regarding my account because I am ready to go over 75,000 points limit. Both confirmed right away that the limit is 150,000 per year. One I called last year, they would initially say 75,000. Maybe they finally updated their system?
Can somebody else call regarding their account and see what they will say now compared to last year?
Can somebody else call regarding their account and see what they will say now compared to last year?
Feb 21, 2008, 3:25 pm
#365
Join Date: Feb 2005
Programs: NWA, United
Posts: 46
This should be interesting.. I applied while the card still had an annual fee of $99. Approved yesterday. Hopefully the terms they send me with the card will still be the old amount. But if not I'll be ready to fight it 12 months from now with the T&C I printed out when I applied. 
Feb 21, 2008, 5:52 pm
#366
Join Date: Oct 2007
Location: Greenwich, CT
Programs: Hilton Diamond, CO Pres+
Posts: 40
This should be interesting.. I applied while the card still had an annual fee of $99. Approved yesterday. Hopefully the terms they send me with the card will still be the old amount. But if not I'll be ready to fight it 12 months from now with the T&C I printed out when I applied.
Feb 21, 2008, 7:11 pm
#367
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,959
When can we change the rates, fees, and terms of your card agreement?
We will not voluntarily increase your rates and fees or change other terms of your card agreement until your card expires, typically in two years. At that time, we will review your credit history and general market conditions. If we decide to make changes after our review, you will receive advance notice and a right to opt out. If you opt out, we will close your account. You can then pay the remaining balance under the old rates, fees, and terms. Of course this paragraph does not apply to the automatic default APR and Prime Rate changes. It also does not apply to changes required by law, our regulators, or our network providers.
We will not voluntarily increase your rates and fees or change other terms of your card agreement until your card expires, typically in two years. At that time, we will review your credit history and general market conditions. If we decide to make changes after our review, you will receive advance notice and a right to opt out. If you opt out, we will close your account. You can then pay the remaining balance under the old rates, fees, and terms. Of course this paragraph does not apply to the automatic default APR and Prime Rate changes. It also does not apply to changes required by law, our regulators, or our network providers.
Feb 23, 2008, 5:12 pm
#368
Join Date: Aug 2004
Programs: Delta Platinum, HH Diamond
Posts: 363
most of my missing points finally posted
I was missing almost 60K points because of the point cap set at 75K per year instead of 150K. After 3 months of countless faxes, phone calls, and snail mails, I have finally received all but 5400 missing points. At this point I am giving up on the remainder as my time is not worth it. I am glad that all of this work on my part finally paid off for the most part. My advice to anyone with this card is to tread slowly after you pass 75K points per year, until you see for yourself that your limit is 150K. Getting the missing points was way too much of a hassle.
Feb 23, 2008, 9:25 pm
#369
Join Date: Mar 2007
Programs: Hilton Diamond, AA 1MM
Posts: 245
I was missing almost 60K points because of the point cap set at 75K per year instead of 150K. After 3 months of countless faxes, phone calls, and snail mails, I have finally received all but 5400 missing points. At this point I am giving up on the remainder as my time is not worth it. I am glad that all of this work on my part finally paid off for the most part. My advice to anyone with this card is to tread slowly after you pass 75K points per year, until you see for yourself that your limit is 150K. Getting the missing points was way too much of a hassle.
Good advice as well.
Feb 26, 2008, 9:39 am
#370
Join Date: Dec 2001
Location: Orlando, FL, USA
Posts: 2,398
I "lost" about 6000 points at the end of last year because they were over the 75K limit. I did nothing (intended to but I had not got around to it) to remedy the situation but in my last statement all of those points were added to my total under the heading of "point adjustment". In my case, all's well that ends well.
Feb 26, 2008, 1:17 pm
#371
Join Date: Sep 2004
Posts: 215
I received missing points on my card aswell. I called Citi Customer service several times in December. At the end all went well. But I will be very careful once 75K reachs this year. I will charge few dollars over 75 k limit to check if I am getting points over 75K.
Feb 26, 2008, 3:18 pm
#373
Join Date: Nov 2007
Location: Houston
Programs: CITI Chairman AMEX, Citi PL AMEX ,Citi Pro MC, BoA Amex, One Pass, Marriott Gold
Posts: 21
Feb 26, 2008, 3:50 pm
#374
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,959
Mar 3, 2008, 10:29 am
#375
Join Date: Jan 2007
Posts: 5,679
Experience with Concierge
The service was from "VIP Desk Service". I needed a reservation for a Saturday night at one the Gorden Ramsey's Restaurants in Tokyo for next week. Called in on a Sunday afternoon. A few hours later they had a reservation secured (They had quoted up to 48 hours for a response.) ^
They also offered to look into entertainment before or after dinner if I wanted. I took them up on the offer and will see what they come up with.
All in all, they were very fast and saved me the time, money and hassle of trying to cold call Tokyo.
They also offered to look into entertainment before or after dinner if I wanted. I took them up on the offer and will see what they come up with.
All in all, they were very fast and saved me the time, money and hassle of trying to cold call Tokyo.