Citi Platinum AMEX has been upgraded [includes 2011 conversion discussion]
May 13, 2008, 10:42 am
#421
Join Date: Dec 2005
Location: SLC
Posts: 229
If the club records you as having brought a guest on the Priority Pass log, you will be charged.
I found this out the hard way when I was recently charged $24 for bringing a non-existent guest into the DL Crown Room in JFK. When I called PP to complain, they responded by sending me a copy of the club's log which showed I was accompanied by someone.
Lesson learned: Before you sign the log upon entering the club, ensure they've recorded the correct data.
I found this out the hard way when I was recently charged $24 for bringing a non-existent guest into the DL Crown Room in JFK. When I called PP to complain, they responded by sending me a copy of the club's log which showed I was accompanied by someone.
Lesson learned: Before you sign the log upon entering the club, ensure they've recorded the correct data.
Last edited by PhillyInvestor; May 13, 2008 at 10:43 am Reason: Typo
May 13, 2008, 12:46 pm
#422
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,959
May 13, 2008, 3:50 pm
#423
Join Date: Nov 2006
Programs: UA nothing (former multi-year CO Platinum), AA 1M Gold, HH Diamond, National Executive
Posts: 449
Note that your actual name used on each account must match identically. I used a formal name on one and a call name on the other, and the computer would not link them.
May 13, 2008, 7:00 pm
#424
Suspended
Join Date: Aug 2005
Location: BOS
Posts: 15,027
When I signed up for the TY Expedia account, expedia notified me that there already was a user (me) with the same name and address. Thus, I opted for a new TY number that I hopefully can link in a few days to my older TY account.
May 14, 2008, 10:37 am
#426
Join Date: Dec 2005
Location: SLC
Posts: 229
I guess I could dispute the charge, but Priority Pass has my signature on the log kept by the JFK Crown Room next to the notation that I brought a guest with me. (They sent me a copy of the document.) I obviously signed the log without looking at what was written.
I'm chalking this one up to an honest mistake by the person at the Crown Room combined with my not paying attention. It is frustrating to have to pay $24 for the error, however.
May 14, 2008, 11:31 am
#427
Join Date: Jan 2007
Posts: 5,679
I didn't receive a transaction form or other receipt... never have, actually.
I guess I could dispute the charge, but Priority Pass has my signature on the log kept by the JFK Crown Room next to the notation that I brought a guest with me. (They sent me a copy of the document.) I obviously signed the log without looking at what was written.
I'm chalking this one up to an honest mistake by the person at the Crown Room combined with my not paying attention. It is frustrating to have to pay $24 for the error, however.
I guess I could dispute the charge, but Priority Pass has my signature on the log kept by the JFK Crown Room next to the notation that I brought a guest with me. (They sent me a copy of the document.) I obviously signed the log without looking at what was written.
I'm chalking this one up to an honest mistake by the person at the Crown Room combined with my not paying attention. It is frustrating to have to pay $24 for the error, however.
May 29, 2008, 5:16 pm
#428
Join Date: Apr 2005
Posts: 177
Just got the card and called Citi CS to confirm fact of 15K in TYP with first $300 in purchases as well as 5 TYP for supermarket, drug store and gas station, 3 TYP for everything for first 24 months since there was no confirmation of this with the card mailing. The CSR couldn't easily find any info and indicated she'd have to send a query to another unit.
My question is: Has anyone had any problems with getting the TYP indicated with the application offer?
Thanks
My question is: Has anyone had any problems with getting the TYP indicated with the application offer?
Thanks
May 29, 2008, 5:39 pm
#429
Join Date: Dec 2006
Location: USA
Posts: 3,945
Just got the card and called Citi CS to confirm fact of 15K in TYP with first $300 in purchases as well as 5 TYP for supermarket, drug store and gas station, 3 TYP for everything for first 24 months since there was no confirmation of this with the card mailing. The CSR couldn't easily find any info and indicated she'd have to send a query to another unit.
My question is: Has anyone had any problems with getting the TYP indicated with the application offer?
Thanks
My question is: Has anyone had any problems with getting the TYP indicated with the application offer?
Thanks
Jun 1, 2008, 4:28 pm
#430
Join Date: Apr 2005
Posts: 177
I used the link in the forum to register for IdentityMonitor and ended up with a message that Citi couldn't verify the entered information possibly due to being a new card account and to try back in seven days. Anyone run into problems when signing up? Do you have to go through a billing cycle prior to being able to register? Thanks
Jun 1, 2008, 5:21 pm
#431
Original Poster
Join Date: Mar 2007
Programs: DL Plat, AA Plat, HH Diamond, Marriott Gold, SPG Gold, AMEX Plat, Merrill+, Citi AMEX Chairman
Posts: 463
I used the link in the forum to register for IdentityMonitor and ended up with a message that Citi couldn't verify the entered information possibly due to being a new card account and to try back in seven days. Anyone run into problems when signing up? Do you have to go through a billing cycle prior to being able to register? Thanks
Jun 1, 2008, 6:09 pm
#432
Join Date: Jul 2006
Location: East Coast
Programs: All major Airlines, Hotel Chains, Credit Cards and Car Rentals
Posts: 1,263
I used the link in the forum to register for IdentityMonitor and ended up with a message that Citi couldn't verify the entered information possibly due to being a new card account and to try back in seven days. Anyone run into problems when signing up? Do you have to go through a billing cycle prior to being able to register? Thanks
Jun 2, 2008, 5:36 pm
#433
Join Date: Feb 2007
Posts: 3
I used the link in the forum to register for IdentityMonitor and ended up with a message that Citi couldn't verify the entered information possibly due to being a new card account and to try back in seven days. Anyone run into problems when signing up? Do you have to go through a billing cycle prior to being able to register? Thanks
Jun 3, 2008, 6:30 pm
#434
Join Date: Jul 2003
Location: los angeles,ca
Posts: 281
I have had that message for six months straight now whenever I try to register. Whatever you do, do not call and sign up that way, even if they tell you there will be no charges. I did that and now they charge my Citi Platinum card $12.95 a month. I never got anything in the mail about signing up. Worse, neither Platinum support nor IdentityMonitor support know what to do with me. It's already cost me a broken phone.
Jun 7, 2008, 5:57 am
#435
Join Date: Dec 2001
Location: Orlando, FL, USA
Posts: 2,398
Priority Pass question
I have two or my three free annual visits left for the current membership year. If I visit a PP club can I use one of these free visits for myself and one for a guest at the same visit or can I only use one for myself on each separate visit and have to pay for a guest on any visit?