I don't know if it will help with your problem or not, but in the past people have reported getting better results by changing the search from "Flexible travel dates" to "Must travel on these dates". Might be worth a try.

Thanks, that is what I was looking for. How do I change the option from "Flexible travel dates" to "Must travel on these dates"? I can't seem to find these options online now. (Or my eye sight must be failing me )

On the homepage, right under where you enter your city pair and dates for flight search, you will see two radio buttons:
1.) "Fixed Travel Dates"
2.) "Flexible Travel Dates (+/- 3 days)"

Thanks, I was trying to purchase the credit card related discount fare which can only be accessed through the link, but not able to find the 2 options listed:
http://www.cathaypacific.com/cx/en_S...NMULTI-15MAY13

Previous in the old website, these 2 options are available for selection as such targeted promotion page.

Yup, I see your problem there, and I don't know how to fix it. You might be able to go back to the home page, recreate your search with fixed dates and still get the special pricing. But if that doesn't work out, you are going to be stuck calling the call center for help and paying the extra fee. You could also walk into the local ticketing office and explain the situation and see if they will waive the fee since it seems to be a website limitation.

same problem anywhere on IT project. People do not know what it means proper test planning. They simply think they can just send college intern to do testing.

Since I am so scare that I cannot select the seat and problem with OLCI, I have decided to fly on TK instead of CX to YYZ....

Still buggy.....
CX website, no matter the previous one or the current one, is always far behind from US carriers, like AA, UA, DL, and etc in terms of user interface and functionality.

hclee01, Just call and book. I've had to call to book an HSBC special last year since I had to use my DM V class seat guarantee. (Worked well- the promo was a decent-ish discount, and i could use my seat guarantee, even though the promo was subject o availability).

No fees.

Only one phrase for CX's new website:
Buggies, buggies everywhere

Can't do award search. Everytime you hit in your destination and dates and hit "search", it'll give you this "we are now looking for your results" message with the arrow strobes, but about 3 seconds later it brings you back to the award search homepage with all details you filled in gone..

This option killed me bad when I was booking a multi-city itinerary. They show different results! Itinerary as follows: Outbound was A to B to C. Inbound was D to A. I selected economy without hitting the "fixed travel dates" button, since the icon was already sticking with the "flexible travel dates" when I entered the page. The website forced me to buy W fare on the outbound and H on the inbound. So I purchased everything, feeling that it was kind of nice of them to bump me up to PEY even when I only selected "Economy", even though I knew it wasn't anything special.

Few weeks later I was trying to book a similar itinerary for a separate trip, and this time I really needed to be there at specific times. Much to my horror when I clicked into the site K fare was available for both ways! So I did a dummy booking on the first itinerary and found the same thing, I could have booked K for both outbound and inbound if I hit "fixed travel dates"! Gosh this glitch made me pay 5k HKD more! Watch out people, be smart and make sure you try out every possible option that yields booking results before you start entering your credit card detils...

That basically happen every time you search for a date with no availability. You'll get redirected to the next page if there was actually availability for your route + date.

It's their laziness of not even showing up the message informing you there's no availability.

I can't be positive it was what happened to your case. But often times, a few days/weeks later, a lower class is released back out for sale again. Especially as you get closer to departure date and the cabin is no where near full yet.

One can only expect a 3rd world airline to do such a silly thing... This non-prompting thing bothered me for quite a few days until I realized there is no direct flight on that particular day.

Overall, such a poor revamp should have never happened!!

Not sure if it's related to the new website, but trying to book a flight from KHH-HKG, and the multi-city booking interface automatically only populates Tokyo airports as destinations from KHH - so no HKG option.

no excuse for cx.com....but you'll find the flight you need on dragonair.com