The refresh is coming...
#151



Join Date: Dec 2004
Posts: 5,818
Yes, me too. Right now, and intermittently over the last few days. It usually goes away in a few minutes/hours.
#152


Join Date: Jun 2008
Location: ORD
Programs: AA Lifetime Gold, Hotel Programs
Posts: 1,931
Manage booking not working.
AA had a seamless transfer.
Oh yeah! It's down:
https://www.cathaypacific.com/wdsibe/login/login
AA had a seamless transfer.
Oh yeah! It's down:
https://www.cathaypacific.com/wdsibe/login/login
#153




Join Date: Dec 2004
Location: California, USA / Tokyo, Japan / Manila, Philippines
Programs: AA / CX MPO AM / Hyatt Discoverist / Marriott Platinum / Shangri-La
Posts: 285
Just to help out, it seems Amadeus GetMyTrip is working (you do need your locator number and last name) https://www.checkmytrip.com
#154
Suspended
Join Date: Dec 2012
Posts: 2,377
Our websites, mobile sites and CX Mobile apps will be offline for maintenance from 10pm 29 Jun to 12am 30 Jun (HKT). During this period, mobile boarding pass, online and mobile site services will be unavailable.
Passengers are advised to complete the online tasks ahead of time and prepare a printed copy of your eTicket or boarding pass when checking in at the airport during this time.
More on http://bit.ly/16Ge0RF. We apologise for the inconvenience caused.
我們的網站、流動網站與 CX Mobile 應用程式將於香港時間6月29日晚上10時至6月30日凌晨12時進行定期保養,屆時手機登機證服務、以及所有網站及流動網站服務將會暫停服務。
我們建議乘客提早於網上安排旅程所需,並列印所需文件,包括網上訂票的確認頁或登機證,到機場登機櫃檯辦理 登機手續。
有關詳情:http://bit.ly/13dw20D。就暫停服務期間之不便,我們衷心致歉,敬請原諒。
Passengers are advised to complete the online tasks ahead of time and prepare a printed copy of your eTicket or boarding pass when checking in at the airport during this time.
More on http://bit.ly/16Ge0RF. We apologise for the inconvenience caused.
我們的網站、流動網站與 CX Mobile 應用程式將於香港時間6月29日晚上10時至6月30日凌晨12時進行定期保養,屆時手機登機證服務、以及所有網站及流動網站服務將會暫停服務。
我們建議乘客提早於網上安排旅程所需,並列印所需文件,包括網上訂票的確認頁或登機證,到機場登機櫃檯辦理 登機手續。
有關詳情:http://bit.ly/13dw20D。就暫停服務期間之不便,我們衷心致歉,敬請原諒。
#156




Join Date: Jun 2005
Location: Hong Kong
Programs: CX Diamond, BA Gold for Life, *A Silver, Accor Diamond
Posts: 368
Couldn't agree more. Can't log in at all, just keep getting redirected to a page that tells me
"You are unable to proceed as you may have logged out, or your session has expired. Please log in again."
"You are unable to proceed as you may have logged out, or your session has expired. Please log in again."
#157


Join Date: Oct 2009
Location: HKG
Programs: AA EXP CXDM, Bonvoy Gold, WOH Globalist, HHonors Diamond, Amex Cent
Posts: 118
Just tried to use manage my booking to update my passport information for a US flight and the system insisted that I enter information of "secondary travel document type." I called CX online and explained that I don't have any secondary travel documents such as a green card and they said they are looking into the issue with their IT department and they need to get back to me.
This new website has been nothing but trouble. I agree the old one was not perfect either but it sure was a lot better than this one so far!
This new website has been nothing but trouble. I agree the old one was not perfect either but it sure was a lot better than this one so far!
#158


Join Date: Feb 2003
Location: New York City
Programs: BA Gold Guest List; HH Diamond; Hyatt Diamond; SPG Gold
Posts: 2,833
I'm completely unable to complete a reward booking right now. One of the segments is waitlisted. I get to the page which requests my details, hit next and I get a page with a header and just nothing else.
The redesign is totally irrelevant if it Does Not Work.
The redesign is totally irrelevant if it Does Not Work.
#159


Join Date: May 2009
Posts: 6,978
This "Refresh" is especially puzzling to me. In the IT field there are one reason to offer a completely new web experience: add new functionalities. However, unless there's a major update coming, it seems like the "Refresh" is nothing but cosmetic changes, and worse, many things seem to be broken since. So this tells me there are definitely changes in the back end. However, again, you don't messed with the back end unless there are major new functions to be rolled out, and again, there aren't any. This whole process is puzzling.
#160
Join Date: Dec 2003
Location: Hong Kong
Programs: CX Diamond / SQ Gold / Bonvoy Platinum / Hyatt Globalist / Hilton Gold
Posts: 1,100
totally agree with Cathay Boy. no new functions so far. and it's actually not more user friendly than the previous website.
did CX do any focus groups with MPC members before launching this website?
did CX do any focus groups with MPC members before launching this website?
#161


Join Date: Feb 2003
Location: New York City
Programs: BA Gold Guest List; HH Diamond; Hyatt Diamond; SPG Gold
Posts: 2,833
Ended up booking revenue tix instead. About $3,000 inclusive for BLR-HKG(stop)-JFK-HKG-BLR in business class; actually kind of a bargain considering it'd be 175K miles as a redemption.
#162




Join Date: Sep 2005
Programs: CX Gold (lost Diamond after 15 years), AA Gold, Bonvoy Platinum
Posts: 617
Their new site deployment is a disaster.
I do not know why they did not do more extensive testing before switching.
Frankly, CX and their IT department should be embarrassed.
I still cannot get into Manage Booking section (some colleagues can). I tried multiple browsers and systems, so it is clearly at their end.
While I get a callback response from what appears to be a call center in India, they have no clue. Marco Polo asks me every time for a screen grab of the error, but clearly cannot reach the relevant area that can fix the access.
The problem is that I am not sure this is costing them any significant business that will incentivized them to fix it. They should go back to the old site until they can get their act together.
I do not know why they did not do more extensive testing before switching.
Frankly, CX and their IT department should be embarrassed.
I still cannot get into Manage Booking section (some colleagues can). I tried multiple browsers and systems, so it is clearly at their end.
While I get a callback response from what appears to be a call center in India, they have no clue. Marco Polo asks me every time for a screen grab of the error, but clearly cannot reach the relevant area that can fix the access.
The problem is that I am not sure this is costing them any significant business that will incentivized them to fix it. They should go back to the old site until they can get their act together.
#163



Join Date: Dec 2004
Posts: 5,818
I found some minor new functionality.
Before, if you entered a 3-letter airport code, it would offer a pull-down menu, but you MUST choose from the menu even if there is only one choice. Now, you can enter the 3-letter code and hit tab to jump the next field, and it will figure out what you meant.
I know you are all very excited about this, but this is what I am used to doing so it is good for me..
Before, if you entered a 3-letter airport code, it would offer a pull-down menu, but you MUST choose from the menu even if there is only one choice. Now, you can enter the 3-letter code and hit tab to jump the next field, and it will figure out what you meant.
I know you are all very excited about this, but this is what I am used to doing so it is good for me..
#164


Join Date: Feb 2010
Location: KMQ, HND, SIN
Programs: Fmr JMB Diamond, fmr NH Diamond, Fmr Cx Diamond,Marriott Lifetime Plat Elite, IHG Ambassador plat
Posts: 367
couldn't log in!
Agree with previous posters about what was the point of this? In my opinion it looks worse than before and has no new functionality
Agree with previous posters about what was the point of this? In my opinion it looks worse than before and has no new functionality
#165




Join Date: Aug 2003
Location: Singapore
Programs: SIA Solitaire PPS, IHG Royal Amb, Hyatt Globalist, Bonvoy Gold, Hilton Hhonor Gold
Posts: 2,281
Under the old website, when booking online, one has a choice of either selecting the flights and then the system will price the itinerary and another is for customer to select the price and the available ones that come with it.
For the system, it only allows us to select the flights under a particular fare. I have this problem that they do not show the pair of flights departing at midnight and connecting to morning flight regardless of fare type. In the past, I was able to select CX714 connecting to CX474. But right now, this combination of flight does not appear.
I am also trying to book CX714 connecting to KA802 and it does not show up too. Any idea how to go about booking such flight combinations? The CX office in Singapore charges handling fee if I book through the Call Centre instead of online. Thanks.
For the system, it only allows us to select the flights under a particular fare. I have this problem that they do not show the pair of flights departing at midnight and connecting to morning flight regardless of fare type. In the past, I was able to select CX714 connecting to CX474. But right now, this combination of flight does not appear.
I am also trying to book CX714 connecting to KA802 and it does not show up too. Any idea how to go about booking such flight combinations? The CX office in Singapore charges handling fee if I book through the Call Centre instead of online. Thanks.

