Their new site deployment is a disaster.
I do not know why they did not do more extensive testing before switching.
Frankly, CX and their IT department should be embarrassed.

I still cannot get into Manage Booking section (some colleagues can). I tried multiple browsers and systems, so it is clearly at their end.

While I get a callback response from what appears to be a call center in India, they have no clue. Marco Polo asks me every time for a screen grab of the error, but clearly cannot reach the relevant area that can fix the access.

The problem is that I am not sure this is costing them any significant business that will incentivized them to fix it. They should go back to the old site until they can get their act together.