Yes, of course, American exceptionalism even though it is the CX board.

My apologies SeeBuyFly, it seems what you see as my American exceptionalism has offended your non American sensitivity.

Then again, I suspect you realized the nature of my question from the start, and took the opportunity to display your wit in your first reply.

I suspect SeeBuyFly knew that from the git go but had a compulsion to provide a non responsive reply because, after all, these are message boards.

The saga continues. I realize that some perceive that this concern with a dysfunctional web site for a major international airline is simply a foible for American exceptionalists, but it seems to me that folks from other countries also would be at least a little bit bothered by this ongoing problem.


"Due to internal system error, you are unable to proceed further. Please close the current browser and try again. Should this problem persist, please contact our Online Services Support."

Wow. I wonder if anyone has ever reported this before.

Actually, kalia, that was something of the point -- clearly it has been reported before -- it has been something of an ongoing report here for months. Sometimes the problem seems to have been resolved, then it resurfaces.

I realize that I'm guilty of American expectations regarding an airlines website, and that the only websites that function properly regarding status information are US sites (or when those US sites mess up, they are relatively quickly fixed -- which adds to that US expectation). No wait, other sites, particularly top end airline web sites ARE reasonably reliable.....

For whatever reason it seems not only is the problem for Cathay relatively long standing, but folks (at least some of them here) are inclined to accept this as OK and seem to take offence when others (obviously Americans with a different set of expectations) find the problem troublesome.

Cathay website is not bad according to East Asian standards. I try to do anything on China Eastern, China Airlines, EVA airlines websites and will ultimately get nothing but errors with even the simplest things like picking a seat, and forget about the functionality of "English version" of their website, it's even worse. I am just glad I don't have to fly with them as much.

Probably because most of these traditional airlines see their websites as a non-revenue (or minimal) generating platform. If a company (Asian or American, it doesn't matter) derives most of it's revenue online then it would make sense that they would pay more attention to their site and fix issues in a more timely manner.

Cathay Boy -- it sort of makes sense -- but the impression I have is that Cathay Airlines is very much an international airline with reach far beyond HKG and China. That market has in many ways, higher expectations regarding web site performance and reliability and I've found it unusual that Cathay is unable to meet those expectations.