The refresh is coming...
Jul 12, 2013 | 2:20 am
#196
Join Date: Oct 2012
Programs: CX - DM; Hilton - Diamond, Marriott - Titanium
Posts: 603
MMB login is a hit and miss for me after the refresh! The website is so inconsistent it's unreal! And I still can't believe they haven't put back the 'Change This Booking' function during this refresh meaning I would still need to call MPO/e-service centre every time if I need to amend my existing bookings! I remember pre-Feb last year I could easily change my bookings and simply paid the tax/fare difference (if any) on MMB...
Jul 12, 2013 | 2:55 am
#197
Join Date: Feb 2010
Location: KMQ, HND, SIN
Programs: Fmr JMB Diamond, fmr NH Diamond, Fmr Cx Diamond,Marriott Lifetime Plat Elite, IHG Ambassador plat
Posts: 367
MMB login is a hit and miss for me after the refresh! The website is so inconsistent it's unreal! And I still can't believe they haven't put back the 'Change This Booking' function during this refresh meaning I would still need to call MPO/e-service centre every time if I need to amend my existing bookings! I remember pre-Feb last year I could easily change my bookings and simply paid the tax/fare difference (if any) on MMB...
I tried to book a companion award but in the end gave up and called the diamond line. I have to say they did a good job for me but it would be nice if the website actually worked as well!
Jul 14, 2013 | 4:59 am
#198
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,113
Site down again...no login possible
(19:07: not possible to log in from desktop IE9 but OK on iPhone Safari)
(19:07: not possible to log in from desktop IE9 but OK on iPhone Safari)
Last edited by percysmith; Jul 14, 2013 at 5:07 am
Jul 14, 2013 | 3:55 pm
#199
Join Date: May 2009
Posts: 6,978
Looks like CX has done major work behind the scenes, particularly, database management and data mining, and somewhere along the lines, they have messed up big time. This isn't the website, but the website is a reflective of bigger issue behind the scenes, i.e., the inability to populate data efficiently and correctly. CX should seriously think about hiring new IT people because whoever they are using now....
Jul 14, 2013 | 10:45 pm
#200
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-PP, HL-DM, MR-LTP, HY-LTG
Posts: 26,017
Looks like CX has done major work behind the scenes, particularly, database management and data mining, and somewhere along the lines, they have messed up big time. This isn't the website, but the website is a reflective of bigger issue behind the scenes, i.e., the inability to populate data efficiently and correctly. CX should seriously think about hiring new IT people because whoever they are using now....
Jul 15, 2013 | 10:22 pm
#201
Join Date: May 2009
Posts: 6,978
Jul 19, 2013 | 9:38 am
#205
Join Date: Dec 2009
Location: Living the Essex dream
Programs: BA bronze
Posts: 1,473
Last weekend I booked some tickets on the CX booking engine. Fell over at the credit card enter your password section the 1st time. Managed to book the tickets at the second attempt.
Having worked on two airline's websites BA and VS. I have to say the CX website is very poor.
Having worked on two airline's websites BA and VS. I have to say the CX website is very poor.
Jul 23, 2013 | 9:19 am
#207
Join Date: Dec 2003
Location: Hong Kong
Programs: CX Diamond / SQ Gold / Bonvoy Platinum / Hyatt Globalist / Hilton Gold
Posts: 1,100
Another maintenance coming up....
http://www.cathaypacific.com/cx/en_H...n-28-july.html
There will be new features ... but please fix MMB !!
http://www.cathaypacific.com/cx/en_H...n-28-july.html
There will be new features ... but please fix MMB !!
Jul 23, 2013 | 11:35 pm
#208
Join Date: Jul 2008
Programs: OW Sapp, SPG Plat, Hyatt Plat, Hilton Gold
Posts: 292
for the MMB, the link in the tab is :
https://www.cathaypacific.com/cx/en_...oking-now.html
However, the correct link should be:
https://www.cathaypacific.com/cx/en_...w-summary.html
https://www.cathaypacific.com/cx/en_...oking-now.html
However, the correct link should be:
https://www.cathaypacific.com/cx/en_...w-summary.html
Jul 24, 2013 | 10:08 am
#209
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,873
I got this message from Linda. At least they are admitting there is some issue.
BTW, so far they have not come back to me on the worldwide toll free issue.
Dear Mr lingua101, 24 July 2013
Membership No.: 150 XXXX 757
As you may have seen, we recently refreshed our flagship website. While we hope you will have noticed some improvement in the way it looks, most of the changes are behind the scenes, so we would like to explain our approach and share some of our plans.
In this phase, we focused on replacing and updating the back-end infrastructure that supports our web and mobile services – a necessary first step to introducing more visible improvements to your online and mobile experience.
In the next phase, we will be redesigning the navigation and the overall look and feel of both the web and mobile experiences – and we will be releasing upgrades in stages so that you enjoy the benefits as soon as possible.
Many of you expressed your frustrations with our current systems. We want you to know we share these frustrations and apologise for any inconvenience you may have had during these few weeks. We are continuing to work with our technical teams to resolve any issues in our current site, therefore the website and mobile services will be unavailable for 7 hours – from 1am to 8am on 28 July (Sunday), Hong Kong Time (GMT+8) - and for another period at the end of August, when we will complete all of our upgrade and maintenance work.
What you should do:
If you are travelling on 28 July, please make your travel arrangements ahead of time.
Please bring a printed copy of your eTicket or boarding pass when checking in at the airport.
Subscribe to our notiFLY messaging services by 27 July to ensure we can send timely information updates to your mobile device and/or email.
For assistance during this period, please call the worldwide toll-free Marco Polo Club Service Line at +800 2747 5500, email [email protected], or contact our staff when you arrive at the airport.
At Cathay Pacific and Dragonair, we are always looking for ways to ensure you have the best possible travel experience. We very much welcome your continued feedback as we continue to improve our digital platforms. Please email any comments about our new website, or any other issues, to [email protected].
Yours sincerely,
Linda Sim
Manager, The Marco Polo Club
BTW, so far they have not come back to me on the worldwide toll free issue.
Dear Mr lingua101, 24 July 2013
Membership No.: 150 XXXX 757
As you may have seen, we recently refreshed our flagship website. While we hope you will have noticed some improvement in the way it looks, most of the changes are behind the scenes, so we would like to explain our approach and share some of our plans.
In this phase, we focused on replacing and updating the back-end infrastructure that supports our web and mobile services – a necessary first step to introducing more visible improvements to your online and mobile experience.
In the next phase, we will be redesigning the navigation and the overall look and feel of both the web and mobile experiences – and we will be releasing upgrades in stages so that you enjoy the benefits as soon as possible.
Many of you expressed your frustrations with our current systems. We want you to know we share these frustrations and apologise for any inconvenience you may have had during these few weeks. We are continuing to work with our technical teams to resolve any issues in our current site, therefore the website and mobile services will be unavailable for 7 hours – from 1am to 8am on 28 July (Sunday), Hong Kong Time (GMT+8) - and for another period at the end of August, when we will complete all of our upgrade and maintenance work.
What you should do:
If you are travelling on 28 July, please make your travel arrangements ahead of time.
Please bring a printed copy of your eTicket or boarding pass when checking in at the airport.
Subscribe to our notiFLY messaging services by 27 July to ensure we can send timely information updates to your mobile device and/or email.
For assistance during this period, please call the worldwide toll-free Marco Polo Club Service Line at +800 2747 5500, email [email protected], or contact our staff when you arrive at the airport.
At Cathay Pacific and Dragonair, we are always looking for ways to ensure you have the best possible travel experience. We very much welcome your continued feedback as we continue to improve our digital platforms. Please email any comments about our new website, or any other issues, to [email protected].
Yours sincerely,
Linda Sim
Manager, The Marco Polo Club
Jul 24, 2013 | 10:24 am
#210
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,113
Another maintenance coming up....
http://www.cathaypacific.com/cx/en_H...n-28-july.html
There will be new features ... but please fix MMB !!
http://www.cathaypacific.com/cx/en_H...n-28-july.html
There will be new features ... but please fix MMB !!
'Cathay Pacific General Manager Sales & Distribution Alex McGowan said: With the new platform in place the navigation of both web and mobile experience will be redesigned. We will also make other value-added onboard and ground travel services available for purchase through the website. We intend to release the new design and functionality in stages so that the benefit of these changes will be felt as soon as possible. "
So are we going to have to pay US$7 for blanket and pillow http://www.businessweek.com/articles...ir-merchandise ?