The refresh is coming...
#227



Join Date: Apr 2008
Posts: 132
Multicity Booking broken on new CX website
I tried on a variety of web browsers and when I get to the flight selection page the last column is not selectable. Under select your flight I see ''undef (ALLP.text.Cabin.)''.
This is making it hard to compare prices.
This is making it hard to compare prices.
#229
Join Date: Dec 2003
Location: Hong Kong
Programs: CX Diamond / SQ Gold / Bonvoy Platinum / Hyatt Globalist / Hilton Gold
Posts: 1,100
tried to do an I-class ex-TPE booking to PVG just now .... got this message:
Please review the following items:
No miles accrual for this itinerary.
No carbon offset for this itinerary.
No seat map available for this itinerary.
??? very strange indeed.
Please review the following items:
No miles accrual for this itinerary.
No carbon offset for this itinerary.
No seat map available for this itinerary.
??? very strange indeed.
#230


Join Date: Nov 2007
Location: somehere Asian
Programs: Marco Polo
Posts: 426
Happened to book a flight online on the 28th of July. All went fine, except the payment method (China Mainland, credit card) was no not going through. Called them, long wait. Got a call back a few hours later, and was asked to email credit card and ID scans for payment (how very secure!!!).
Got a booking confirmation and e-ticket receipt a little later. All seemed fine. Ticket is Premium Economy PEK-HKG-FRA return. Seats were selected as per request, and meals eventually showed up as per request. We even have a link on the Manage my bookings site that says: Change Booking (...and its clickable). This is were the troubles begin.
We have previously sent an email to this address, but have not heard back from you. Its with regard to the inability to change flights online, something that I was assured at the time of booking the tickets would be possible - even if the booking was eventually made using the eService. (see below).
We had to change flights two days later, due to some logistical issue.
1. Tried to do it via the Change Booking link, but gives me an error.
2. Logging in to Managed Booking with Asia Miles account does not always work (seemingly random message about Marco Polo members only)
3. Contact No's still outdated (Peking Airport No, not working)
4. Upgrade with Miles link on booking not working (Due to internal system error, you are unable to proceed further. Please close the current browser and try again. (IBE_BUS0083_S043)
So all in all, not really worth using... Telefon Reservation Centre in China is pretty lousy. Normally expect to wait on hold in excess of 15min. Thats on hold with some extremely crackly sound, supposed to be.... music!?
Got a booking confirmation and e-ticket receipt a little later. All seemed fine. Ticket is Premium Economy PEK-HKG-FRA return. Seats were selected as per request, and meals eventually showed up as per request. We even have a link on the Manage my bookings site that says: Change Booking (...and its clickable). This is were the troubles begin.
We have previously sent an email to this address, but have not heard back from you. Its with regard to the inability to change flights online, something that I was assured at the time of booking the tickets would be possible - even if the booking was eventually made using the eService. (see below).
We had to change flights two days later, due to some logistical issue.
1. Tried to do it via the Change Booking link, but gives me an error.
2. Logging in to Managed Booking with Asia Miles account does not always work (seemingly random message about Marco Polo members only)
3. Contact No's still outdated (Peking Airport No, not working)
4. Upgrade with Miles link on booking not working (Due to internal system error, you are unable to proceed further. Please close the current browser and try again. (IBE_BUS0083_S043)
So all in all, not really worth using... Telefon Reservation Centre in China is pretty lousy. Normally expect to wait on hold in excess of 15min. Thats on hold with some extremely crackly sound, supposed to be.... music!?
#231
Ambassador, Hong Kong and Macau




Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,113
Fix didn't work, site down again today http://www.flyertalk.com/forum/catha...l#post21199230
#232

Join Date: Nov 2012
Location: Hong Kong
Posts: 34
It is disgusting the MPC login is down again!!
It is stuck, again, upon changing the address to origin2-www.cathay.......
A refresh should have been an improvement to functionality, but it simply stopped functioning, even after a month or 2 with several major overhauls. How disappointing and stupid CX is!!
It is stuck, again, upon changing the address to origin2-www.cathay.......
A refresh should have been an improvement to functionality, but it simply stopped functioning, even after a month or 2 with several major overhauls. How disappointing and stupid CX is!!
#234




Join Date: Aug 2003
Location: Singapore
Programs: SIA Solitaire PPS, IHG Royal Amb, Hyatt Globalist, Bonvoy Gold, Hilton Hhonor Gold
Posts: 2,281
Online booking services is now down 
http://www.cathaypacific.com/cx/en_S...available.html
Notice on Booking Services
Latest update: 07 Aug 2013 14:30 HKT GMT+8
Due to internal system issues, all booking services are currently unavailable. We apologise for the inconvenience caused.

http://www.cathaypacific.com/cx/en_S...available.html
Notice on Booking Services
Latest update: 07 Aug 2013 14:30 HKT GMT+8
Due to internal system issues, all booking services are currently unavailable. We apologise for the inconvenience caused.
#235


Join Date: Apr 2001
Location: HKG/HND/OOL
Programs: QF Emerald. SQ Gold.
Posts: 3,584
who's getting sacked on this blunder? labour law is fairly business friendly here in HK. just sack few useless IT bosses and the message will be very clear and system improves drastically promptly when u start firing unperforming personnel.
#236

Join Date: May 2008
Programs: CX Gold
Posts: 109
Online booking services is now down 
http://www.cathaypacific.com/cx/en_S...available.html
Notice on Booking Services
Latest update: 07 Aug 2013 14:30 HKT GMT+8
Due to internal system issues, all booking services are currently unavailable. We apologise for the inconvenience caused.

http://www.cathaypacific.com/cx/en_S...available.html
Notice on Booking Services
Latest update: 07 Aug 2013 14:30 HKT GMT+8
Due to internal system issues, all booking services are currently unavailable. We apologise for the inconvenience caused.
#237
Suspended
Join Date: Dec 2012
Posts: 2,377
Not just CX...SQ's down too...
http://www.singaporeair.com/jsp/cms/...navailable.jsp
http://www.singaporeair.com/jsp/cms/...navailable.jsp
Commercial bookings temporarily unavailable
Due to an issue with our third-party provider, we apologise that the SQ Mobile application, Singapore Airlines and SilkAir websites are currently experiencing technical difficulties related to commercial bookings. Our website team is working to resolve the issue.
We apologise for any inconvenience caused.
Last updated 7 August 2013, 1530hrs (GMT +8)
Due to an issue with our third-party provider, we apologise that the SQ Mobile application, Singapore Airlines and SilkAir websites are currently experiencing technical difficulties related to commercial bookings. Our website team is working to resolve the issue.
We apologise for any inconvenience caused.
Last updated 7 August 2013, 1530hrs (GMT +8)
#239


Join Date: May 2009
Posts: 6,978
I am told in this forum that CX doesn't really have their own IT department, they outsourced to local HK companies. But I heard CX is bringing someone from the outside (outside of HK) soon to look into this debacle.
#240
Suspended
Join Date: Jan 2012
Location: Here there and everywhere
Programs: Too many to list
Posts: 1,648
Another I heard post based on nothing soild. I will speak to my contacts,who are employed by Cathay to find out an update rather than rely on a regular poster of information that is never substantiated

