Happened to book a flight online on the 28th of July. All went fine, except the payment method (China Mainland, credit card) was no not going through. Called them, long wait. Got a call back a few hours later, and was asked to email credit card and ID scans for payment (how very secure!!!).

Got a booking confirmation and e-ticket receipt a little later. All seemed fine. Ticket is Premium Economy PEK-HKG-FRA return. Seats were selected as per request, and meals eventually showed up as per request. We even have a link on the Manage my bookings site that says: Change Booking (...and its clickable). This is were the troubles begin.

We have previously sent an email to this address, but have not heard back from you. Its with regard to the inability to change flights online, something that I was assured at the time of booking the tickets would be possible - even if the booking was eventually made using the eService. (see below).

We had to change flights two days later, due to some logistical issue.

1. Tried to do it via the Change Booking link, but gives me an error.
2. Logging in to Managed Booking with Asia Miles account does not always work (seemingly random message about Marco Polo members only)
3. Contact No's still outdated (Peking Airport No, not working)
4. Upgrade with Miles link on booking not working (Due to internal system error, you are unable to proceed further. Please close the current browser and try again. (IBE_BUS0083_S043)

So all in all, not really worth using... Telefon Reservation Centre in China is pretty lousy. Normally expect to wait on hold in excess of 15min. Thats on hold with some extremely crackly sound, supposed to be.... music!?