The refresh is coming...
Jun 24, 2013 | 8:04 am
#106
Join Date: Aug 2003
Location: Singapore
Programs: SIA Solitaire PPS, IHG Royal Amb, Hyatt Globalist, Bonvoy Gold, Hilton Hhonor Gold
Posts: 2,281
Jun 24, 2013 | 10:04 am
#107
Join Date: May 2009
Programs: BA- GGL, Hyatt-GLB, Marriott- AMB
Posts: 284
If there are no availability, then the online redemptions goes back to the redemption home page.
It should really give a statement of 'No Availability', rather than going back to the beginning of the process.
It should really give a statement of 'No Availability', rather than going back to the beginning of the process.
Jun 24, 2013 | 4:00 pm
#108
Join Date: May 2009
Posts: 6,978
Or CX is running a secret promotion from GO to DM....
Jun 24, 2013 | 4:32 pm
#109
Join Date: Nov 2012
Location: Hong Kong
Posts: 34
No one would expect there is no prompt and go straight back to where one had started. It just happens after the new look. It is such a silly overlook in web page design
and I hope CX would fix this soon.
Jun 24, 2013 | 5:20 pm
#110
Join Date: Apr 2004
Location: Tokyo, Vancouver, Hong Kong, Dublin
Programs: CX DM
Posts: 880
Oh yes, I searched CTS on dates when there is no direct flight. It goes back to the redemption search homepage again WITHOUT any prompt showing no flight that day.
No one would expect there is no prompt and go straight back to where one had started. It just happens after the new look. It is such a silly overlook in web page design and I hope CX would fix this soon.
No one would expect there is no prompt and go straight back to where one had started. It just happens after the new look. It is such a silly overlook in web page design
and I hope CX would fix this soon.
Jun 24, 2013 | 8:43 pm
#113
Join Date: Sep 2005
Programs: CX Gold (lost Diamond after 15 years), AA Gold, Bonvoy Platinum
Posts: 617
I have not been able to see the manage my booking section even once since the refresh. (Even if I input the record locator and name). The mileage section appears OK so logging in the account works.
The error says:
Due to internal system error, you are unable to proceed further. Please close the current browser and try again. Should this problem persist, please contact our Online Services Support.
I tried different browsers and 2 computers.
Don't they test this?
The error says:
Due to internal system error, you are unable to proceed further. Please close the current browser and try again. Should this problem persist, please contact our Online Services Support.
I tried different browsers and 2 computers.
Don't they test this?
Jun 25, 2013 | 1:34 am
#114
Join Date: Nov 2012
Location: Hong Kong
Posts: 34
This was an issue with the old website as well. Simply logout (or quit the browser entirely), and try again. If you have searched for anything else (e.g. a revenue flight) before searching for the redemption one, something doesn't get reset in their code and screws everything up.
It never tells you which date it is though, but it is now totally gone and no prompt is given. The website just direct you back to the search page without telling anything.
Bad design!!!
Jun 25, 2013 | 1:51 am
#115
Join Date: Jan 2013
Location: 대한민국 (South Korea) - ex-PVG (上海)
Programs: UA MM / LT Gold (LT UC), DL SM, AA PLT (AC), OZ, KE; GE and Korean SES (like GE); Marriott Gold
Posts: 1,995
I was able to "Manage My Booking" just a few minutes ago, and it worked fine. Maybe because I'm in Asia???
Jun 25, 2013 | 2:13 am
#117
Join Date: May 2009
Programs: BA- GGL, Hyatt-GLB, Marriott- AMB
Posts: 284
Definitely down now.
Input Special Updates Title
You may find that you are unable to log into your Marco Polo Club and Asia Miles accounts at the moment. We apologise for the inconvenience caused.
Please try again later, or call:
The Marco Polo Club Service Centre
Hong Kong: +852 2747 5500
Worldwide Toll-free: +800 2747 5500
Other Toll-free Numbers
Asia Miles Service Centre
Hong Kong : +852 2747 3838
Other Toll-free Numbers
Input Special Updates Title
You may find that you are unable to log into your Marco Polo Club and Asia Miles accounts at the moment. We apologise for the inconvenience caused.
Please try again later, or call:
The Marco Polo Club Service Centre
Hong Kong: +852 2747 5500
Worldwide Toll-free: +800 2747 5500
Other Toll-free Numbers
Asia Miles Service Centre
Hong Kong : +852 2747 3838
Other Toll-free Numbers
Jun 25, 2013 | 2:57 am
#119
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,873
Jun 25, 2013 | 3:37 am
#120
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,113
Notice on Member Services
You may find that you are unable to log into your Marco Polo Club and Asia Miles accounts at the moment. We apologise for the inconvenience caused.
Last updated : 25 Jun 2013 15:30 HKT (GMT+8)
You may find that you are unable to log into your Marco Polo Club and Asia Miles accounts at the moment. We apologise for the inconvenience caused.
Last updated : 25 Jun 2013 15:30 HKT (GMT+8)