Originally Posted by
Mafai
If there are no availability, then the online redemptions goes back to the redemption home page.
It should really give a statement of 'No Availability', rather than going back to the beginning of the process.
Oh yes, I searched CTS on dates when there is no direct flight. It goes back to the redemption search homepage again WITHOUT any prompt showing no flight that day.
No one would expect there is no prompt and go straight back to where one had started. It just happens after the new look. It is such a silly overlook in web page design
and I hope CX would fix this soon.