Only one phrase for CX's new website:
Buggies, buggies everywhere
Can't do award search. Everytime you hit in your destination and dates and hit "search", it'll give you this "we are now looking for your results" message with the arrow strobes, but about 3 seconds later it brings you back to the award search homepage with all details you filled in gone..
Originally Posted by
Fly Me To The Moon
On the homepage, right under where you enter your city pair and dates for flight search, you will see two radio buttons:
1.) "Fixed Travel Dates"
2.) "Flexible Travel Dates (+/- 3 days)"
This option killed me bad when I was booking a multi-city itinerary. They show different results! Itinerary as follows: Outbound was A to B to C. Inbound was D to A. I selected economy without hitting the "fixed travel dates" button, since the icon was already sticking with the "flexible travel dates" when I entered the page. The website forced me to buy W fare on the outbound and H on the inbound. So I purchased everything, feeling that it was kind of nice of them to bump me up to PEY even when I only selected "Economy", even though I knew it wasn't anything special.
Few weeks later I was trying to book a similar itinerary for a separate trip, and this time I really needed to be there at specific times. Much to my horror when I clicked into the site K fare was available for both ways! So I did a dummy booking on the first itinerary and found the same thing, I could have booked K for both outbound and inbound if I hit "fixed travel dates"! Gosh this glitch made me pay 5k HKD more!
Watch out people, be smart and make sure you try out every possible option that yields booking results before you start entering your credit card detils...