VeriFLY experiences
#856
Join Date: Sep 2017
Location: Berkshire / London
Programs: BAEC Gold, Nandos
Posts: 1,011
This is the offending sign and policy BA's ground agent at LAS has been following, rejecting any pre departure tests if done online or at home.
https://twitter.com/LasVegasUK/statu...245693953?s=20
https://twitter.com/LasVegasUK/statu...245693953?s=20
#857
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,982
they have got the rules wrongly LAS. You don’t have to do a supervised test to return. Most US outstations have got it right or/and are just accepting you if verifly is complete.
#858
Join Date: Jan 2007
Location: living near Malaga
Programs: BA Gold , Mucci recipient. Coffee Drinker, Blue Sky Thinker
Posts: 2,112
Interesting - I was just reading a lot of complaints from LAS VEGAS about 60+ people denied baording due to self-testing results - there is a twitter storm with yourng @KARFA ongoing
I heard that 65 people wewe denied boarding some of which I witnessed myself. I failed to understand why some where not allowed on that were travelling with a BA purchased Qured test.
The check in staff wanted to double check everything even after supplying a Verified VeriFly pass. They mentioned they were looking for a Logo and an address on the certificate and took their time. The Club check in was held up as the supervisor (an young Asain man with wierd hair and a stripped Tshirt) seemed to be on the phone or ages trying to get agreement to load these passengers but failed to secure the deal. Passengers where very upset of course. One young couple said they had no cash left
The flight was also swapped from a NCW to an old school 777 causing agro on board with people getting moved around between club and PE.
Lastly we arrived into Heathrow to find our gate occupied, waited for 15 mins before being moved elsewhere and had to wait another 15 mins for an airbridge.
#859
Join Date: Mar 2018
Posts: 608
I have to say I'm thankful for Verifly, has worked great for me for most of the times. Didn't need to visit the desk or talk to anyone at LPA yesterday. BA should advertise it more though, as I mentioned in some other thread, my friends flying OTP-LHR were told only Romanian issued certs are valid. They had never heard of Verifly, managed to explain it to them and guide them through setup just in time for them to upload Klarity certs and get their BPs.
As a comparison, saw off my travelling companion to LH flight out of LHR today morning. Despite her uploading all necessary and some unnecessary paperwork she couldn't get the BP and had to visit the desk, which was a right zoo. She was finally pulled out of the queue about 10 min before closing time, otherwise she would have missed the flight.
As a comparison, saw off my travelling companion to LH flight out of LHR today morning. Despite her uploading all necessary and some unnecessary paperwork she couldn't get the BP and had to visit the desk, which was a right zoo. She was finally pulled out of the queue about 10 min before closing time, otherwise she would have missed the flight.
#860
Join Date: Dec 2013
Location: Houston, TX
Posts: 104
VeriFLY finally accepted my eMed result screenshot after a third attempt. This has taken hours of back and forth today, since I had to wait 2-3 hours after each attempt to get a response. Interesting reading about the LAS situation. I'm concerned in case something similar were to happen to me at IAH on Tuesday, so I am going to do a PCR test at a lab tomorrow morning just to be on the safe side.
This is my first experience of VeriFLY and also first time flying BA in around 7 years. First impressions are not great. In comparison, I took a trip with United last week to Mexico, and the experience of uploading my documentation to their own mobile app for verification was incredibly straightforward compared to this!
This is my first experience of VeriFLY and also first time flying BA in around 7 years. First impressions are not great. In comparison, I took a trip with United last week to Mexico, and the experience of uploading my documentation to their own mobile app for verification was incredibly straightforward compared to this!
#861
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,836
I haven't seen any reports that IAH is causing issues, as far as I can tell this is unique to LAS. ORD had a VeriFLY priority lane at check-in and seemed to be zipping through the people in it very quickly - essentially a quick glance at the VeriFLY screen and then a boarding pass / checked baggage label was immediately produced. And there are similar arrangements that I've seen at JFK, DEN and BOS. There are also positive reports from MIA, LAX, SFO and SEA upthread.
The verification time for VeriFLY has gotten a lot slower. A few weeks ago the turnaround was 20 to 30 minutes, On Friday - a busy day - one check I had took nearly 3 hours.
The verification time for VeriFLY has gotten a lot slower. A few weeks ago the turnaround was 20 to 30 minutes, On Friday - a busy day - one check I had took nearly 3 hours.
#862
Join Date: Jul 2009
Programs: BAEC Silver, IHG Diamond
Posts: 7,775
I've got a second trip to SOF this week, and once again, Verifly, once the vaccination details are accepted, automatically ticks the test review You can't then finalise and have to check in at the airport.
#863
Join Date: Sep 2018
Programs: BA executive club
Posts: 109
This is the offending sign and policy BA's ground agent at LAS has been following, rejecting any pre departure tests if done online or at home.
https://twitter.com/LasVegasUK/statu...245693953?s=20
https://twitter.com/LasVegasUK/statu...245693953?s=20
#864
Join Date: Jul 2009
Programs: BAEC Silver, IHG Diamond
Posts: 7,775
In San Francisco at present and took my pre-departure test at 1:43am PST / 9:43am GMT.
Certificate arrived from Collinson with the GMT time on it.
Entered that time into Verifly and it refused to accept the upload as it was in the future (4am or so here now).
Changed the time to 1:43am, and it was happy with that, and my test has been accepted.
Certificate arrived from Collinson with the GMT time on it.
Entered that time into Verifly and it refused to accept the upload as it was in the future (4am or so here now).
Changed the time to 1:43am, and it was happy with that, and my test has been accepted.
#865
Join Date: Mar 2018
Posts: 99
Tried to use VeriFly on Saturday at ACE, everything loaded up onto the app and green ticks and pass ready, but the check in agent wasn't interested and asked for paper copy of my vaccination cert, paper copy of covid test and passenger locator on my phone.
Arrived at T5 breezed through passport control, straight to express test for my PCR, they were happy to test me an hour earlier than booked, results received yesterday, back behind my desk today :-)
Arrived at T5 breezed through passport control, straight to express test for my PCR, they were happy to test me an hour earlier than booked, results received yesterday, back behind my desk today :-)
#866
Join Date: Jul 2018
Location: UK
Programs: BA bucket and spade Gold
Posts: 28
Ditto today - As we were HBO quickly checked with an agent that we were good to go and noticed the puzzled glances from the lengthy queues for both club and economy as we glided past them straight to security. In the lounge less than 10 minutes after we arrived at the airport. Complete shambles at the gate - group 1 boarding was displayed but it was a general free for all save a couple of Group 7s who patiently waited while we trundled past. No dreaded bleep when our boarding passes were checked and no-one asked to see our Verifly details - our first Verifly experience has gone well, no doubt with thanks to the early guinea pigs that helped get some of the earlier posted “wrinkles” ironed out. Definitely worth it for us
#867
Join Date: Dec 2013
Location: Houston, TX
Posts: 104
In San Francisco at present and took my pre-departure test at 1:43am PST / 9:43am GMT.
Certificate arrived from Collinson with the GMT time on it.
Entered that time into Verifly and it refused to accept the upload as it was in the future (4am or so here now).
Changed the time to 1:43am, and it was happy with that, and my test has been accepted.
Certificate arrived from Collinson with the GMT time on it.
Entered that time into Verifly and it refused to accept the upload as it was in the future (4am or so here now).
Changed the time to 1:43am, and it was happy with that, and my test has been accepted.
#868
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,836
I had a similar issue, initially . The eMed PDF result has a time stamp with UTC, which is 6 hours ahead of me, so I put in my local time. For the third attempt, I waited until just after the time on the PDF, but on my time zone, and it accepted it around 3-4 hours later. Not sure if that was the issue initially or if it was just luck.
#869
Join Date: Jun 2008
Location: London
Programs: AAdvantage, and BAEC in name only
Posts: 803
My first attempt at using Verifly, in order to manage a b2b at AMS tomorrow. Trying to upload for AMS - LHR so i have my boarding pass before I do the outward leg.
Neither the Randox test nor the UK PLF will scan - both repeatedly come up as Invalid Codes.
Its probably me, but can anyone point me in the right direction to get this through?
Thanks!
Neither the Randox test nor the UK PLF will scan - both repeatedly come up as Invalid Codes.
Its probably me, but can anyone point me in the right direction to get this through?
Thanks!
#870
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,982
Have you tried manually uploading your pre departure test for approval?
It is a bit odd your PLF QR code won't scan. Usually that bit is fairly trouble free. Is there a manual upload option for that you could try?
It is a bit odd your PLF QR code won't scan. Usually that bit is fairly trouble free. Is there a manual upload option for that you could try?