Last edit by: corporate-wage-slave
Link to the full original text of the regulations in PDF format
Downgrades: Mennens case - calculation formula is in this post
Brexit and Covid pointers: see post 8
Click here for last year's (2020) thread.
Downgrades: Mennens case - calculation formula is in this post
Brexit and Covid pointers: see post 8
Click here for last year's (2020) thread.
The 2021/22 BA compensation thread: Your guide to Regulation EC261/2004
#1456
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,825
EC261 cancellation compensation almost certainly will apply, I'm not aware of any industrial action which is the typical reason for cancellations with a few days notice which are not eligible for compensation. Plus there are other BA services running that day so that's unlikely. If you had gone on the earlier service then you would have been offered 300€ - there's an argument whether in fact it should be 600€ but usually the 300€ would be paid. For the next day service issue, the chances are that if you rebooked on that later service and put in the hotel bill (and food and comms and any additional travel costs in BRU) then it may just be paid and you get the 600€ without quibble. There's a reasonably good chance of this since BA staff are currently not able to spend too much time being forensic. But if there is a pushback, the worst case scenario is that you would get 300€ and no hotel reimbursement, since BA offered a same day alternative. It then depends on the reason why the earlier service is not suitable. No need to share that here, I can see for example it's quite a short trip. But if the reason for travel was to do something early on Sunday morning and you would not have booked the flight originally at that time, then clearly the earlier rebooking isn't suitable. The relevant clauses for rebooking relate to the next available service, not prior flights.
#1457
Join Date: Jan 2011
Location: UK
Programs: BA Gold
Posts: 858
14:10 LHR-MAN on 1st July just cancelled, nearest alternatives on the day are 08:55 and 18:05 😫, have had so many flight changes recently. Assume that as alternative arrival times are more than 2 hours from original BA are liable for compensation or will they have a loophole?
#1458
Join Date: Jun 2022
Programs: BAEC Gold | Marriott Bonvoy LTP
Posts: 168
EC261 cancellation compensation almost certainly will apply, I'm not aware of any industrial action which is the typical reason for cancellations with a few days notice which are not eligible for compensation. Plus there are other BA services running that day so that's unlikely. If you had gone on the earlier service then you would have been offered 300€ - there's an argument whether in fact it should be 600€ but usually the 300€ would be paid. For the next day service issue, the chances are that if you rebooked on that later service and put in the hotel bill (and food and comms and any additional travel costs in BRU) then it may just be paid and you get the 600€ without quibble. There's a reasonably good chance of this since BA staff are currently not able to spend too much time being forensic. But if there is a pushback, the worst case scenario is that you would get 300€ and no hotel reimbursement, since BA offered a same day alternative. It then depends on the reason why the earlier service is not suitable. No need to share that here, I can see for example it's quite a short trip. But if the reason for travel was to do something early on Sunday morning and you would not have booked the flight originally at that time, then clearly the earlier rebooking isn't suitable. The relevant clauses for rebooking relate to the next available service, not prior flights.
#1459
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,825
14:10 LHR-MAN on 1st July just cancelled, nearest alternatives on the day are 08:55 and 18:05 😫, have had so many flight changes recently. Assume that as alternative arrival times are more than 2 hours from original BA are liable for compensation or will they have a loophole?
#1460
Join Date: Jan 2011
Location: UK
Programs: BA Gold
Posts: 858
We would need both original arrival/departure times plus the new ones to be sure. But the allowed amout on 8 days notice is either 2 hours early to departure (so 08:55 isn't compliant) or 4 hours late on arrival time (the 18:05 may be inside this). So it may just be outside the compensation limits.
For cancellations between 7 and 14 days before departure with a flight distance less than 1,500km I understood that compensation is due for departure from 2+ hours earlier than the original flight or arrivals 2+ hours later than original flight, or do I have old information?
#1461
Join Date: Jun 2011
Location: VIE
Posts: 119
What should I do if I have filed a complaint for expenses and compensation of a canceled flight, and BA replied me 1 email per week for 4 weeks asking me to wait for the process, then no more replies for one month? Should I email them or direct go for MCOL/CEDR?
#1462
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,825
The original departure and arrival was 14:10/15:15. The nearest alternative arrivals and departures are 08:55/09:55 and 18:05/19:10
For cancellations between 7 and 14 days before departure with a flight distance less than 1,500km I understood that compensation is due for departure from 2+ hours earlier than the original flight or arrivals 2+ hours later than original flight, or do I have old information?
For cancellations between 7 and 14 days before departure with a flight distance less than 1,500km I understood that compensation is due for departure from 2+ hours earlier than the original flight or arrivals 2+ hours later than original flight, or do I have old information?
#1463
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,825
I suspect they will answer at some point but there is clearly a backlog at Customer Relations. If you have waited long enough then you can start MCOL. If you have waited more than 8 weeks then you can go straight to CEDR. Recent posts have given the advantages and disadvantages of each option.
#1464
Join Date: Jun 2008
Location: London
Programs: AAdvantage, and BAEC in name only
Posts: 803
This seems to be a typical BA response/timescale. Once you are past 8 weeks from lodging the claim you can go straight to CEDR. It is best to enclose ta copy of the first BA email to prove the 8 week period has elapsed.
Last edited by LSunbury; Jun 23, 2022 at 1:44 pm Reason: Too slow!
#1465
Join Date: Jul 2015
Location: Wales
Programs: BAEC Silver
Posts: 147
Can anyone help me out here?
Can anybody tell me what time BA 1370 LHR INV arrived on June 7? I need this for a 261 claim. I rerouted myself and need it to prove I was over three hours late. On the day it was the last thing on my mind after my flight was cancelled.
A long shot I know but the community is full of smart people with access to all sorts of data 😀
thanks!
Can anybody tell me what time BA 1370 LHR INV arrived on June 7? I need this for a 261 claim. I rerouted myself and need it to prove I was over three hours late. On the day it was the last thing on my mind after my flight was cancelled.
A long shot I know but the community is full of smart people with access to all sorts of data 😀
thanks!
#1466
Join Date: Dec 2013
Location: UK
Programs: BAEC
Posts: 655
Wonder if anyone can help with an EU261 query. I posted on the LH forum re a cancellation and trying to get rerouted: LH965 Cancelled (Monday 27 June 2022)
However, my question relates to how any decision to seek alternative re-routing impacts EU261 compensation. There appears to be a more active EU261 thread on this forum so I thought I would ask about that particular aspect on here.
In short, I am scheduled on Monday to fly EDI-FRA-EZE. Lovely flight in J, 55min connection in FRA. Apparently, however, LH965 (EDI-FRA) has been cancelled. So for some reason FRA are trying to fly me a day later routed EDI-FRA-PTY-EZE. I am not particularly keen on an additional layover, different standards of service and food, etc (not to mention I am not sure what PTY covid rules are). However, if I go back and request an alternative routing will I lose any entitlement to EU261 compensation?
Thanks
However, my question relates to how any decision to seek alternative re-routing impacts EU261 compensation. There appears to be a more active EU261 thread on this forum so I thought I would ask about that particular aspect on here.
In short, I am scheduled on Monday to fly EDI-FRA-EZE. Lovely flight in J, 55min connection in FRA. Apparently, however, LH965 (EDI-FRA) has been cancelled. So for some reason FRA are trying to fly me a day later routed EDI-FRA-PTY-EZE. I am not particularly keen on an additional layover, different standards of service and food, etc (not to mention I am not sure what PTY covid rules are). However, if I go back and request an alternative routing will I lose any entitlement to EU261 compensation?
Thanks
#1467
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,970
Wonder if anyone can help with an EU261 query. I posted on the LH forum re a cancellation and trying to get rerouted: LH965 Cancelled (Monday 27 June 2022)
However, my question relates to how any decision to seek alternative re-routing impacts EU261 compensation. There appears to be a more active EU261 thread on this forum so I thought I would ask about that particular aspect on here.
In short, I am scheduled on Monday to fly EDI-FRA-EZE. Lovely flight in J, 55min connection in FRA. Apparently, however, LH965 (EDI-FRA) has been cancelled. So for some reason FRA are trying to fly me a day later routed EDI-FRA-PTY-EZE. I am not particularly keen on an additional layover, different standards of service and food, etc (not to mention I am not sure what PTY covid rules are). However, if I go back and request an alternative routing will I lose any entitlement to EU261 compensation?
Thanks
However, my question relates to how any decision to seek alternative re-routing impacts EU261 compensation. There appears to be a more active EU261 thread on this forum so I thought I would ask about that particular aspect on here.
In short, I am scheduled on Monday to fly EDI-FRA-EZE. Lovely flight in J, 55min connection in FRA. Apparently, however, LH965 (EDI-FRA) has been cancelled. So for some reason FRA are trying to fly me a day later routed EDI-FRA-PTY-EZE. I am not particularly keen on an additional layover, different standards of service and food, etc (not to mention I am not sure what PTY covid rules are). However, if I go back and request an alternative routing will I lose any entitlement to EU261 compensation?
Thanks
#1468
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,970
Can anyone help me out here?
Can anybody tell me what time BA 1370 LHR INV arrived on June 7? I need this for a 261 claim. I rerouted myself and need it to prove I was over three hours late. On the day it was the last thing on my mind after my flight was cancelled.
A long shot I know but the community is full of smart people with access to all sorts of data 😀
thanks!
Can anybody tell me what time BA 1370 LHR INV arrived on June 7? I need this for a 261 claim. I rerouted myself and need it to prove I was over three hours late. On the day it was the last thing on my mind after my flight was cancelled.
A long shot I know but the community is full of smart people with access to all sorts of data 😀
thanks!
#1469
Join Date: Sep 2010
Location: Las Vegas
Programs: BA Gold; Hilton Honors Diamond
Posts: 3,228
Can anyone help me out here?
Can anybody tell me what time BA 1370 LHR INV arrived on June 7? I need this for a 261 claim. I rerouted myself and need it to prove I was over three hours late. On the day it was the last thing on my mind after my flight was cancelled.
A long shot I know but the community is full of smart people with access to all sorts of data 😀
thanks!
Can anybody tell me what time BA 1370 LHR INV arrived on June 7? I need this for a 261 claim. I rerouted myself and need it to prove I was over three hours late. On the day it was the last thing on my mind after my flight was cancelled.
A long shot I know but the community is full of smart people with access to all sorts of data 😀
thanks!
#1470
Join Date: Dec 2013
Location: UK
Programs: BAEC
Posts: 655
Thanks! What is the compensation if the flight is cancelled and the routing they offered me was the next day (i.e. to arrive almost a day later) and I instead re-book on an earlier flight (i.e a day or 2 days prior to the original flight)? Is it the 250 euro per passenger?