Jan 3, 2021, 2:19 am
Last edit by: corporate-wage-slave
Link to the full original text of the regulations in PDF format
Downgrades: Mennens case - calculation formula is in this post
Brexit and Covid pointers: see post 8
Click here for last year's (2020) thread.
Downgrades: Mennens case - calculation formula is in this post
Brexit and Covid pointers: see post 8
Click here for last year's (2020) thread.
The 2021/22 BA compensation thread: Your guide to Regulation EC261/2004
Jun 29, 2022, 3:02 pm
#1546
Join Date: Jan 2012
Location: London
Programs: BA BLUE BADGE
Posts: 1,324
Is this a viable repudiation of EC261?
Flight was delayed 6 hours
An apology from British Airways.
We're sorry it was necessary to delay your flight to Larnaca on 11 June. We know this isn’t what you expect when you travel with us, so we understand why you needed to complain.
Your claim's been refused because BA0664 on 11 June was delayed because a member of the flight crew reported sick and wasn't well enough to operate the flight.
We take all reasonable measures to avoid disruption to a flight and we always consider if there are any other alternative solutions before we make a decision. The delay was out of our control and caused unforeseen disruption to our schedule.
I can assure you that your feedback has made a difference and that we’re using your comments to help us focus on how to improve our service.
Once again, please accept our apologies for your experience on this trip. We hope to welcome you back on board soon.
Best regards
An apology from British Airways.
We're sorry it was necessary to delay your flight to Larnaca on 11 June. We know this isn’t what you expect when you travel with us, so we understand why you needed to complain.
Your claim's been refused because BA0664 on 11 June was delayed because a member of the flight crew reported sick and wasn't well enough to operate the flight.
We take all reasonable measures to avoid disruption to a flight and we always consider if there are any other alternative solutions before we make a decision. The delay was out of our control and caused unforeseen disruption to our schedule.
I can assure you that your feedback has made a difference and that we’re using your comments to help us focus on how to improve our service.
Once again, please accept our apologies for your experience on this trip. We hope to welcome you back on board soon.
Best regards
Jun 29, 2022, 3:10 pm
#1547
Join Date: Sep 2002
Location: Cheltenham
Programs: KLM Plat for Life , BA Gold, HH Silver, (Other half Diamond), IHG Gold
Posts: 2,398
I don’t think that’s at all reasonable , it’s certainly not an extraordinary circumstance.
Jun 29, 2022, 3:11 pm
#1548
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,844
If they fell sick in Cyprus, BA would perhaps have a case. For LHR / LGW / LCY this is implausible since staff sickness is inherent and they are supposed to resource accordingly. I think CEDR should be OK for this one. There are other examples of this in the main thread.
Jun 29, 2022, 3:19 pm
#1549
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 5,905
Yes, to say that one member of staff falling sick was able to cause such impact, then this isn’t taking reasonable measures in my opinion. It’s certainly not extraordinary circumstances. Unfortunately based on my recent experience, BA will continue with their defence, however implausible, until you either go to CEDR or MCOL at which point they should fold.
Jun 29, 2022, 3:26 pm
#1550
Join Date: Jan 2012
Location: London
Programs: BA BLUE BADGE
Posts: 1,324
Jun 29, 2022, 5:56 pm
#1551
Join Date: Feb 2020
Location: London
Programs: BAEC - Silver
Posts: 70
Wheels hit tarmac with 30 seconds before the 3 hour delay mark... Have they managed to screw us on compensation?
Obviously our bags didn't make it...
Obviously our bags didn't make it...
Jun 29, 2022, 6:02 pm
#1553
Join Date: May 2018
Location: London
Programs: BA Gold
Posts: 320
I’m really fed up with those cretins. As reported earlier, I won my case at cedr in full and the adjudicator ordered Ba to pay the £350 compensation.
ba just posted to say they have transferred me… £340 (no typo) based on the conversion of €400. The ruling was clear about the amount, which was the one requested, the trip was from the uk, the bank account is in the uk, they are just being obstructive and petty. I don’t really care about the £10 but I find this wholly unacceptable as a matter of principle and will write back.I really think they should be considered in contempt of the cedr binding ruling if there is such a thing.
ba just posted to say they have transferred me… £340 (no typo) based on the conversion of €400. The ruling was clear about the amount, which was the one requested, the trip was from the uk, the bank account is in the uk, they are just being obstructive and petty. I don’t really care about the £10 but I find this wholly unacceptable as a matter of principle and will write back.I really think they should be considered in contempt of the cedr binding ruling if there is such a thing.
Jun 29, 2022, 6:10 pm
#1555
Join Date: May 2018
Location: London
Programs: BA Gold
Posts: 320
If eligible they should pay you the compensation and you should also be able to claim the Uber journey home separately as a reasonable expense after the last trains have gone from Heathrow / so submit Tue receipt on top.
Jun 29, 2022, 6:29 pm
#1556
Join Date: Jan 2014
Posts: 104
Ba99, 29 June
Good evening
Please can someone kindly post the ‘official’ reason for the 6hr delay of BA99 from LHR-YYZ this eve on 29 June.
Thank you very much for your help, much appreciated.
Please can someone kindly post the ‘official’ reason for the 6hr delay of BA99 from LHR-YYZ this eve on 29 June.
Thank you very much for your help, much appreciated.
Jun 29, 2022, 6:35 pm
#1557
Join Date: Feb 2020
Location: London
Programs: BAEC - Silver
Posts: 70
Thank you!
Jun 29, 2022, 6:42 pm
#1558
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,986
Jun 30, 2022, 1:10 am
#1560
formerly JackDann
Join Date: Oct 2017
Location: Northern Ireland
Posts: 1,659
Can I ask the experts among us - What would be the benefit of going through CEDR as opposed to MCOL? Considering i’ve read stories of the CEDR process taking such a long time.