Jan 3, 2021, 2:19 am
Last edit by: corporate-wage-slave
Link to the full original text of the regulations in PDF format
Downgrades: Mennens case - calculation formula is in this post
Brexit and Covid pointers: see post 8
Click here for last year's (2020) thread.
Downgrades: Mennens case - calculation formula is in this post
Brexit and Covid pointers: see post 8
Click here for last year's (2020) thread.
The 2021/22 BA compensation thread: Your guide to Regulation EC261/2004
Jun 24, 2022, 7:22 am
#1486
Join Date: Mar 2012
Location: ESH
Programs: BAEC Silver, Lidl Plus
Posts: 325
Jun 24, 2022, 11:23 am
#1487
Join Date: Jan 2003
Location: UK (currently)
Programs: BA Gold (and many other greater and lesser distinctions)
Posts: 7,209
DELETED, as I have now seen the up-thread discussion on the issue.
Last edited by Frequentflyer99; Jun 24, 2022 at 11:31 am
Jun 24, 2022, 11:55 am
#1488
Join Date: Apr 2022
Programs: BA, HH, IHG, RR, AA, KF, EG
Posts: 54
Submitting a delay compensation claim now. Flight into ORD was delayed from Paris/CDG due to ‘mechanical issues that were resolved in Paris’ on Thurs 23rd June. BA1601 flight from ORD to LHR took off >3.5h late and arrived >3h late. As a result, I missed my connection from LHR to MAN - BA1394.
I have been moved onto the next available flight - BA1404 which leaves at 21.00 from LHR and arrives into MAN at 22.00 which means 7h 50m delayed. All on one booking / ticket.
I believe this entitles me to £520 in compensation? The booking was for business class in all legs.
I have been moved onto the next available flight - BA1404 which leaves at 21.00 from LHR and arrives into MAN at 22.00 which means 7h 50m delayed. All on one booking / ticket.
I believe this entitles me to £520 in compensation? The booking was for business class in all legs.
Jun 24, 2022, 12:00 pm
#1489
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,929
Submitting a delay compensation claim now. Flight into ORD was delayed from Paris/CDG due to ‘mechanical issues that were resolved in Paris’ on Thurs 23rd June. BA1601 flight from ORD to LHR took off >3.5h late and arrived >3h late. As a result, I missed my connection from LHR to MAN - BA1394.
I have been moved onto the next available flight - BA1404 which leaves at 21.00 from LHR and arrives into MAN at 22.00 which means 7h 50m delayed. All on one booking / ticket.
I believe this entitles me to £520 in compensation? The booking was for business class in all legs.
I have been moved onto the next available flight - BA1404 which leaves at 21.00 from LHR and arrives into MAN at 22.00 which means 7h 50m delayed. All on one booking / ticket.
I believe this entitles me to £520 in compensation? The booking was for business class in all legs.
Jun 24, 2022, 12:50 pm
#1491
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,844
Jun 24, 2022, 3:07 pm
#1492
Join Date: Aug 2019
Programs: BA Exec Gold
Posts: 373
I made an online claim on 02/04/2022 regarding a cancellation that was fewer than 14 days before departure. I received email notification on the same day confirming receipt of the claim. I have subsequently recieved updates saying pretty much to keep waiting on 11/04/2022, 16/04/2022 and 30/04/2022 and nothing since then (the last one had subject line "Sorry you're still waiting". What is the best way to follow this up now?
Last edited by Bluekjp; Jun 24, 2022 at 3:08 pm Reason: Grammar
Jun 25, 2022, 1:15 am
#1493
Join Date: Apr 2014
Programs: BA Exec Club Gold, Hilton Diamond, IHG Platinum, Marriott Bonvoy Platinum
Posts: 214
Yes, cancellation compensation stems from the event, and that has happened. It's different to delay compensation, where broadly speaking you have to sustain the event to have a claim. But once cancelled - and if no substitute is offered within the relevant time frames via the Disruption page in MMB - then you can have both a refund and EC261 cancellation refund. Note that if the disruption page gave an alternative before the cancellation and thus has you arriving early / on time then the amount you will get from BA will be half the standard amount.
This is very vague. How can I respond to this ? Can I ask BA to provide a fuller explanation with proof ?
(flight was BA2874 on 25 June LGW-IBZ 2115, has been cancelled every week of the schedule so far except one)
Jun 25, 2022, 1:52 am
#1494
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,844
"Commercial action" is not extraordinary circumstances no matter how you frame it. It's true BA don't have enough staff to commercially run their operations but that is under BA's control. If GAL had told BA to cancel flights, firstly GAL gave over 2 weeks notice, and secondly they would have used different langauage here, such as "restrictions placed by the airport".
Take screen shots of the UK to IBZ flights today.
Jun 25, 2022, 2:30 am
#1495
Join Date: Apr 2020
Programs: BAEC Gold
Posts: 95
My Lhr-Ibz flight for today was cancelled on Wednesday evening which is when I put my claim in...still waiting for a reply from BA
Jun 25, 2022, 3:59 am
#1496
Join Date: Mar 2011
Location: New York, NY
Programs: AA ExPl, DL PM, UA Silver, Hyatt Globalist, Marriott Titanium, probably some others
Posts: 4,105
I had DUB-LHR flights for this upcoming Tuesday cancelled by BA, so within the 14-day window. I went to MMB and rebooked myself on the latest possible flight that day, which is DUB-LCY. My original flight landed at 18:55, while this new flight lands at 17:30. Would I still be eligible for EU261, since my flight was cancelled (and there was no available BA flight to LHR within several hours?)
Jun 25, 2022, 4:13 am
#1497
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,844
I had DUB-LHR flights for this upcoming Tuesday cancelled by BA, so within the 14-day window. I went to MMB and rebooked myself on the latest possible flight that day, which is DUB-LCY. My original flight landed at 18:55, while this new flight lands at 17:30. Would I still be eligible for EU261, since my flight was cancelled (and there was no available BA flight to LHR within several hours?)
Jun 25, 2022, 7:11 am
#1498
Join Date: Mar 2011
Location: New York, NY
Programs: AA ExPl, DL PM, UA Silver, Hyatt Globalist, Marriott Titanium, probably some others
Posts: 4,105
I know this is complicated, but we need both original and new arrival and departure times with cancellations. Looking up the times, the LCY departs at 15:55 and the cancelled LHR service departs at 17:25 So that means the service is eligible for EC261. However if BA had offered you the Aer Lingus services to LGW or LHR then you would not be eligible since there were services which operated within the permitted time windows. It wouldn't matter if you accepted or declined the Aer Lingus services.
New: Leave DUB 3:55 PM, arrive LCY 5:30 PM
BA did not offer the EI flights in MMB and did not automatically rebook me when announcing the cancellation.
Jun 25, 2022, 7:14 am
#1499
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,844
In which case the LCY flight is more than an hour early on departure time so it is eligible for EC261 cancellation compensation, albeit paid at 50% due to the new arrival time being before the original arrival time.
Jun 25, 2022, 7:24 am
#1500
Join Date: Mar 2011
Location: New York, NY
Programs: AA ExPl, DL PM, UA Silver, Hyatt Globalist, Marriott Titanium, probably some others
Posts: 4,105
That's fine - thank you as always for the guidance.