Jan 3, 2021, 2:19 am
Last edit by: corporate-wage-slave
Link to the full original text of the regulations in PDF format
Downgrades: Mennens case - calculation formula is in this post
Brexit and Covid pointers: see post 8
Click here for last year's (2020) thread.
Downgrades: Mennens case - calculation formula is in this post
Brexit and Covid pointers: see post 8
Click here for last year's (2020) thread.
The 2021/22 BA compensation thread: Your guide to Regulation EC261/2004
Jun 9, 2022, 9:35 am
#1336
Join Date: Dec 2008
Location: London
Posts: 319
Back in March, BA managed to mishandle my bags, and I arrived in Cape Town with nothing but the clothes I'd been wearing for the 2-days I'd been traveling. The baggage-clerk that took my report at CPT told me to buy what necessities I needed, and send the receipts to BA via their website, which I did just as soon as my bags were finally delivered to me. It's not a huge amount - just a new set of clothes to wear and some toiletries. For a time, BA sent me automatic replies, about once a week, apologizing for the delay in replying to me, as follows:
And, since then - crickets.
I've written once to update the case, asking what's going on - but no further replies.
What can I do to get this resolved?
- April 5th, E-mail subject: "We're on the case"
- April 9th, E-mail subject: "We'll be in touch"
- April 16th, E-mail subject: "Thank you for bearing with us"
- April 23rd, E-mail subject: "Sorry you're still waiting"
And, since then - crickets.
I've written once to update the case, asking what's going on - but no further replies.
What can I do to get this resolved?
1) Escalate the case to CEDR now. Claim all costs.
2) Put in a subject access request under GDPR to see all information relating to that flight and your complaint. It is likely BA will have made notes and/or closed the complaint without telling you. It is useful to see what they have been saying.
Jun 9, 2022, 11:10 am
#1338
Join Date: Apr 2010
Location: STR
Programs: BA Gold
Posts: 168
Not sure if I‘m entitled to any compensation?
- BA 212 from BOS to LHR was cancelled because of technical reasons (departure 7.15 pm), missed connection to BA flight to STR (arrival 11.45 am / one ticket)
- rebooked on LX via ZHR the same day (departure 10 pm) to STR with a arrival on 2.09 pm
- BA 212 from BOS to LHR was cancelled because of technical reasons (departure 7.15 pm), missed connection to BA flight to STR (arrival 11.45 am / one ticket)
- rebooked on LX via ZHR the same day (departure 10 pm) to STR with a arrival on 2.09 pm
Jun 9, 2022, 12:21 pm
#1339
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,837
No compensation due for this, this is EC261 working correctly, you were rebooked with a delay under 3 hours, presumably thanks to a slick transit in Zurich.
Jun 9, 2022, 11:30 pm
#1340
Join Date: Dec 2021
Programs: BA Silver
Posts: 58
Success
Received an email from BA this morning accepting my argument regarding £ compensation and offering to pay a further £38 bringing it to £2080 (4 @ £520).
Jun 10, 2022, 8:47 am
#1341
Join Date: Aug 2006
Programs: BAEC Gold/GGL, IHG Diamond AMB
Posts: 1,074
Hi Fellow FT Folks
Looks like I've been downgraded out to MAD - it's a IB prime flight, BA 125 ticket. Who do I need to follow up with on my EC261 claim? Note this is a ticket that originated in LAX!! Thank you
Looks like I've been downgraded out to MAD - it's a IB prime flight, BA 125 ticket. Who do I need to follow up with on my EC261 claim? Note this is a ticket that originated in LAX!! Thank you
Jun 10, 2022, 9:11 am
#1342
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,837
The flight operator, presumably Iberia. Good luck.
Jun 10, 2022, 10:59 am
#1343
Join Date: Nov 2012
Programs: BA Silver, VS Silver
Posts: 783
Any ideas why BA 8752 LCY - BHD tomorrow (11 June) has been cancelled as of this afternoon? Have been auto rebooked from LHR on BA1416 in economy (originally POUGed to Business) with an arrival time of 1410 vs original plan of 1200. Bit of a pain as having to trek to LHR from the city so won’t even get much more of a lie in!
Jun 10, 2022, 11:04 am
#1344
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,837
CCRY - crew shortage, eligible for EC261. 125€ or thereabouts.
Jun 10, 2022, 11:19 am
#1345
Join Date: Nov 2012
Programs: BA Silver, VS Silver
Posts: 783
Last time I had a cancellation and downgrade they refused downgrade reimbursement apart from a fare refund (it was an Avios booking) on the grounds that I wasn’t downgraded as the rebooking was ticketed in economy and flown as such(!) In the end I didn’t fight it as Mennens worked out similar to the refund offered, but any thoughts? Interestingly on that occasion the fare difference was calculated as 3400 Avios plus £10 on a return fare of 14500 plus £95. The difference in APD alone is £13!
Jun 10, 2022, 11:50 am
#1346
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,837
You may be able to be rebooked into Club tomorrow by the time the dust settles. If not Mennens applies on the basis of fare plus POUG minus APD and LHR charges. And since it's only 30% of what ever is left, you may end up owing BA money. So maybe an Avios gesture is better, and you could suggest that in lieu of a refund.
Jun 10, 2022, 3:48 pm
#1347
Join Date: Nov 2012
Programs: BA Silver, VS Silver
Posts: 783
You may be able to be rebooked into Club tomorrow by the time the dust settles. If not Mennens applies on the basis of fare plus POUG minus APD and LHR charges. And since it's only 30% of what ever is left, you may end up owing BA money. So maybe an Avios gesture is better, and you could suggest that in lieu of a refund.
Thanks for advice. I suspect these issues didn’t happen so much before but in the current spate of domestic cancellations are coming to the fore.
Jun 10, 2022, 4:47 pm
#1348
Join Date: Jan 2017
Location: London
Programs: BAEC Gold
Posts: 215
The Regulation is not defined so tightly so as to definitely rule that in or rule it out. There is certainly a valid line of argument that where there is no alternative then a hotel booking is part of Right to Care. Had it been a case of staying an extra night due to BA delaying the return service then that's definitely in scope. Personally I would give it a go, and then you have a decision to make if you are prepared to escalate to CEDR or MCOL.
Jun 11, 2022, 11:18 am
#1349
Join Date: Apr 2012
Location: LON
Programs: Mucci, BAEC, Eurostar
Posts: 3,293
Am planning to ask at LHR tomorrow morning. At worst will just ask for POUG back as I suspect any other calculation (including current asking price for Y - currently sold out) will not be in my favour!
Thanks for advice. I suspect these issues didn’t happen so much before but in the current spate of domestic cancellations are coming to the fore.
Thanks for advice. I suspect these issues didn’t happen so much before but in the current spate of domestic cancellations are coming to the fore.
Jun 12, 2022, 5:45 am
#1350
Join Date: Jul 2020
Location: UK
Programs: BAEC Gold
Posts: 250
Interesting? I got a confirmation that my claim for BA84 last Saturday was accepted in just a few days, but the amount quoted was in €- €300 each. I just assumed they were laggards in updating their standard email? I’ll see what turns up and then decide, another email is free I supposed for an extra few quid?