Jan 3, 2021, 2:19 am
Last edit by: corporate-wage-slave
Link to the full original text of the regulations in PDF format
Downgrades: Mennens case - calculation formula is in this post
Brexit and Covid pointers: see post 8
Click here for last year's (2020) thread.
Downgrades: Mennens case - calculation formula is in this post
Brexit and Covid pointers: see post 8
Click here for last year's (2020) thread.
The 2021/22 BA compensation thread: Your guide to Regulation EC261/2004
May 29, 2022, 1:52 am
#1246
Join Date: Jul 2018
Location: London, UK
Programs: BAEC Gold
Posts: 1,020
I submitted my claim on 2 April following the cancellation of my connection to Manchester on my return from St Lucia. Today I received an email accepting my claim and the proposal to pay £510.42 pp being the sterling equivalent of €600. Should I demand an additional £9.58 for each of the 4 of us in the booking?
May 29, 2022, 3:15 am
#1247
Join Date: Oct 2010
Location: London
Programs: BD *Gold; BAEC Gold; Flying Blue Gold; SPG Gold; HH Gold
Posts: 120
Finding cause of delay…
But the cancellations on the day - well it's best to ask here on the day or day after for dispatch information, which can give a clue as to why the flghts were cancelled. In the absence of that, I would put in a claim for the taxi and EC261 and see what they say (and revert back here with the answer).
I was on BA482 Friday 27/05 LHR - BCN. We were meant to depart at 1925 but left at 2308 and arrival was meant to be 2230 but arrived at 0208+1. The flight was delayed for 3hr40mins. Communication was patchy and no clear reason was given as to why the flight was delayed.
How do I find out so I could file a claim?
thanks in advance.
May 29, 2022, 3:31 am
#1248
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,928
Hello, I was wondering how do you get dispatch information?
I was on BA482 Friday 27/05 LHR - BCN. We were meant to depart at 1925 but left at 2308 and arrival was meant to be 2230 but arrived at 0208+1. The flight was delayed for 3hr40mins. Communication was patchy and no clear reason was given as to why the flight was delayed.
How do I find out so I could file a claim?
thanks in advance.
I was on BA482 Friday 27/05 LHR - BCN. We were meant to depart at 1925 but left at 2308 and arrival was meant to be 2230 but arrived at 0208+1. The flight was delayed for 3hr40mins. Communication was patchy and no clear reason was given as to why the flight was delayed.
How do I find out so I could file a claim?
thanks in advance.
Code:
Flight Status Search:
Departing on 27/05/22
Flying BA flight 482
Flight Status Depart Location Depart Date Reliability Arrive Location Arrive Date
LHR Scheduled: 27/05/22 19:25 BCN Scheduled: 27/05/22 22:30
BA 482 Landed Term: 5 Estimated: 27/05/22 23:08 NA / NA Term: 1 Estimated: 28/05/22 2:08
Gate: A10 Actual: 27/05/22 23:08 Gate: Actual: 28/05/22 2:08
Baggage: 14
Comments:
"DOBA482/27MAY
* OPERATIONAL FLIGHT INFO * BA 482 -2 FR 27MAY22
CITY INFO HOUR (LOCAL)
LHR ESTIMATED TIME OF DEPARTURE 2305
DELAY ZO
LEFT THE GATE 2308
TOOK OFF 2322
ESTIMATED TIME OF ARRIVAL 0207 BCN
BCN AIRCRAFT LANDED 0157
ARRIVED 0208
*1A PLANNED FLIGHT INFO* BA 482 -2 FR 27MAY22
APT ARR DY DEP DY CLASS/MEAL EQP GRND EFT TTL
LHR 1925 FR JCDRI/M YB/G 319 2:05
HKMLVNOQSGX/G
BCN 2230 FR 2:05
>"
May 29, 2022, 3:58 am
#1249
Join Date: Sep 2009
Posts: 1,015
Just a reference point that I'm still waiting for a substantive response on a claim I made for a cancelled flight in early April. I received a couple of replies saying they're very busy and working on it but nothing for past month.
I chased up 2 weeks ago using the update form but no reply or even acknowledgement. I've sent another chaser today but the problem with the form is there's no way of saving it other than taking a screen shot. What next? Patience or write a letter?
I chased up 2 weeks ago using the update form but no reply or even acknowledgement. I've sent another chaser today but the problem with the form is there's no way of saving it other than taking a screen shot. What next? Patience or write a letter?
May 29, 2022, 4:06 am
#1250
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,830
After 8 weeks just go to CEDR. You could use MCOL if you really wanted to force the pace.
May 29, 2022, 4:31 am
#1251
Join Date: Oct 2010
Location: London
Programs: BD *Gold; BAEC Gold; Flying Blue Gold; SPG Gold; HH Gold
Posts: 120
thanks for the info. It was initially said that the flight would be replaced by Iberia metal and crew but when we finally got to board, it was BA. The replacement crew that was brought in was very apologetic but the captain was none the wiser! He announced he spoke to the ground crew who just told him it was delayed.
May 29, 2022, 2:54 pm
#1252
Join Date: Apr 2012
Location: LCY is always preferred
Programs: BAEC Gold, IHG Silver, HHonors Gold
Posts: 1,026
Just had a response from BA about a claim I made for compensation for BA281 and BA269 on March 30. Compensation has been refused, firstly on the cancellation of BA281, which was apparently down to a 'security reason', 'On the day you were due to travel, Air Traffic Control restricted operations in and out of Heathrow a block of air space your aircraft needed to travel through. I’m afraid this was out of our control and caused unforeseen disruption to our schedule'.
Can anyone, Heathrow Tower maybe, tell me if this is actually true?. Even if it was, I would expect that BA would have a choice in the flights they cancelled, and so had a degree of control in that, negating their 'not our fault' line.
The second bit (BA269) was denied as we were only 170 minutes late due to their IT outage. Can we not take into account the extra delay from the first, cancelled flight departure time?.
Thanks
Can anyone, Heathrow Tower maybe, tell me if this is actually true?. Even if it was, I would expect that BA would have a choice in the flights they cancelled, and so had a degree of control in that, negating their 'not our fault' line.
The second bit (BA269) was denied as we were only 170 minutes late due to their IT outage. Can we not take into account the extra delay from the first, cancelled flight departure time?.
Thanks
May 29, 2022, 3:14 pm
#1253
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,830
If you were booked on another flight which was previously cancelled, then it may be the case that BA can regard the newer booking as standalone, so it depends on the stage of events. For example if you were rebooked earlier the same day then I can't see BA being off the hook. But if it was sometime back then that rebooking is governed by the scheduled rather than actual timing and the rebooked flight then becomes subject to the 3 hour rule without reference to the previous booking. There is some caselaw in this area, but it relates more to the ability to claim EC261 twice (e.g cancelled at 7 days, delayed on the day of travel).
May 29, 2022, 3:29 pm
#1254
Join Date: Apr 2012
Location: LCY is always preferred
Programs: BAEC Gold, IHG Silver, HHonors Gold
Posts: 1,026
If you were booked on another flight which was previously cancelled, then it may be the case that BA can regard the newer booking as standalone, so it depends on the stage of events. For example if you were rebooked earlier the same day then I can't see BA being off the hook. But if it was sometime back then that rebooking is governed by the scheduled rather than actual timing and the rebooked flight then becomes subject to the 3 hour rule without reference to the previous booking. There is some caselaw in this area, but it relates more to the ability to claim EC261 twice (e.g cancelled at 7 days, delayed on the day of travel).
May 29, 2022, 3:38 pm
#1255
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,830
We were booked on the 281 departing at 11.40am. We were told it was cancelled at 6.30pm the night before, so well within 24 hours, and our only option was the 269 departing at 16:10 (actually departed at 19:29). It landed at 22:00 with a gate time of 22:10 (for a 2 hour 50 delay).
May 30, 2022, 3:12 am
#1256
Join Date: Apr 2012
Location: LCY is always preferred
Programs: BAEC Gold, IHG Silver, HHonors Gold
Posts: 1,026
I would take that as being entitled to at least one EC261 for the first cancellation, because there really must have been alternative ways to get you to LAX within 3 hours of the original timetable. Had the later flight been more delayed (did you carefully note the time the doors opened?) then you could have had 2 lots of compensation. It's BA's responsibilty to inform you of rebooking rights and even if it meant an indirect routing I can not see a delay of that length being both extraordinary and beyond BA's ability to use all reasonable measures to keep you on time. So I'd be inclined to focus on the first flight and I would have thought that is ok for CEDR.
There were different flights that went, AA137 for example was scheduled for the same time, and got in 44 minutes early!! VS7 also operated with no issues (leaving at 10.30). Both of those were direct flights. So if those were not offered, and we were only offered the option of BA269, does that mean that BA have failed to use reasonable efforts and in not getting us to LA within 3 hours of our original time, even if the cancellation was not their fault?.
May 30, 2022, 3:20 am
#1257
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,830
The existence of other flights running at similar times with other airlines is very persuasive to my mind, not just because it suggests BA had options, but also since one of those options was to rebook you on the other flights.
May 30, 2022, 6:23 am
#1258
Join Date: Apr 2021
Posts: 14
Hi,
Is anyone able to see please why BA226 was cancelled on Sunday 29 May 2022?
Not an obvious reason as far as I can see.
Thanks in advance
Is anyone able to see please why BA226 was cancelled on Sunday 29 May 2022?
Not an obvious reason as far as I can see.
Thanks in advance
May 30, 2022, 6:29 am
#1259
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,928
Results from https://www.ExpertFlyer.com
Code:
Flight Status Search:
Departing on 29/05/22
Flying BA flight 226
Flight Status Depart Location Depart Date Reliability Arrive Location Arrive Date
ATL Scheduled: 29/05/22 22:20 LHR Scheduled: 30/05/22 11:35
BA 226 Canceled Term: I Estimated: 29/05/22 21:59 59% / 46m Term: 5 Estimated: 30/05/22 11:03
Gate: F1 Actual: Gate: Actual:
Comments:
"DOBA226/29MAY
* OPERATIONAL FLIGHT INFO * BA 226 -1 SU 29MAY22
CITY INFO HOUR (LOCAL)
ATL ESTIMATED TIME OF DEPARTURE 2159
FLIGHT CANCELLED 1433
OPER
ESTIMATED TIME OF ARRIVAL 1103 LHR
*1A PLANNED FLIGHT INFO* BA 226 -1 SU 29MAY22
APT ARR DY DEP DY CLASS/MEAL EQP GRND EFT TTL
ATL 2220 SU FAJCDRIWETY/M 789 8:15
BHKMLVSNQOG/M
LHR 1135 MO 8:15
>"
May 30, 2022, 6:35 am
#1260
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,830
https://www.flyertalk.com/forum/brit...grade-etc.html
So the aircraft had a malfunctioning air conditioning unit which could not be fixed in a timely way on Sunday afternoon in London. This aircraft would then turnaround at ATL, but on the occasion it's being held overnight to run 24 hours later.