corporate-wage-slave

The cash amount is in the early posts of this thread: 600€. And yes, BA seems to go through phases of offering an e-voucher or Avios as an alternative to the cash amount. This is the first recent account of this I've seen in a while. A 50% apparent uplift wasn't unusual when it happened previously.

firstlight

Finally got round to putting in the CEDR claim on this one and will let everyone know how it goes.

SeattleDavid

My final leg of an ex-EU trip (DUB-SFO for £1160 return in business class) was cancelled in the chaos on the evening of March 31 and I have just heard that I am to receive 600 Euros as compensation. I submitted my claim on April 1 and so it has taken 7 weeks, but a happy outcome.

VSLover

so...thanks to this thread and CWS, i pressed BA due to a cancelled flight at T-10 and while re-routed, i departed approx 10hrs earlier than planned.

first email to ba: denied as the cancellation was due to operational reasons

second email: cancelled due to extraordinary circumstances

third email: i asked can you clarify was it due to extraordinary circumstances or operational reasons so i have my facts straight for my claim to CEDR and MCOL?

response: apologies for the incorrect denial of claims earlier, we are sending you 125$ (which is what im technically due under EU261).

as this was my first show at the rodeo, i really dont care about the 125$ as it was more to the point that BA are screwing over so many people who do not know better (thanks to this board) or just take what BA say due to poor training or something more sinister to avoid payouts.

GuyWMD

Another day, another delay or in this case cancellation after stringing us all along for the entire evening…

BA719 (ZRH-LHR) cancelled tonight. 20/5.
Only rebooking option for tomorrow is Basel!
I have to get home no matter what tomorrow morning so I’ve had to take it. The flight is at 7am.

The trains from Zurich aren’t running early enough to get me to the airport in time, I assume an Uber or taxi will be accepted as a reasonable claim? The journey is circa 1 hour and knowing Switzerland will be 200 CHF.

The email with the alternate flight auto rebook states ‘Please be aware that if you agree to choose a different departure point or destination to the ones on your original booking, you can't claim expenses for travel from, to or between these locations, such as car hire, parking costs or train tickets.’

How can this be allowed when they have no offered me any alternative flights from Zurich until I think it was Sunday or Monday!

I’ve also had to book a hotel at 10pm, which came in at 230 CHF.
I really didn’t fancy trying to trek to Basel at this time of night and then get into a hotel, so I’ve got a hotel near ZRH.

Finally, will it be eligible for compensation? The delay appeared to be due to our aircraft leaving Milan 3 hours late earlier in the day and then not even leaving London tonight to do the outbound.

Thanks.
also sorry for any typos. On my phone.

corporate-wage-slave

The guidelines suggest a £50 maxima for taxis, but I know they have paid more and though this is a bit messy from an EC261 point of view (the relevant clause relates more to switches at the arrival end) then you should be able to get more than £50 if there is no practical alternative. Which probably is a hotel in Basel instead.

petter2

But that amount is wrong, you should get the full amount without the 50% deduction.

I had exactly the same, flight to Zagreb cancelled 12 days earlier, rebooked onto morning flight, first operational reasons, then submitted CEDR complaint, then got the apology and today £220 arrived in my bank account

VSLover

from what i understood, it was only the return that was the problem, and because it was just VIE-LHR, it would mean half of 250$ because i arrived same day but only the departure was moved up...the arrival was near 4hrs earlier.

petter2

See here, I expected a 50% but got the full amount without asking, for being moved from 5pm to 10am.
https://www.flyertalk.com/forum/34255260-post132.html

GuyWMD

I wasn’t far off the mark.

222.42 CHF Uber X for the ride to Basel.
Now to find out how difficult BA are going to be.

PrivatePilotDR40

Morning All,

id like some advise, myself and my girlfriend was impacted by the IT outages on 30th March 2022. We was on separate bookings as I was on a work trip so couldn’t book both flights together (BA merged them for me as a Gold). Our CDG - LHR flight was cancelled and had to overnight (Stayed at the Moxy) and then fly home the next morning meaning we are entitled to the Compensation each and refund for expenses.

I submitted the two claims on 1st April and have not heard anything. I then followed up twice as we submitted the claim for myself and my GF separately as on different bookings on 9th May and still not heard anything. As it has now been 8+ weeks. Should or do you recommend MCOL or CEDR for the next steps? I see CEDR seems to allow the airline to keep delaying etc. let me know if I’ve missed anything.

thanks I’m Advance

corporate-wage-slave

MCOL would speed things up, but you have to pay a court fee and process some forms which aren't too bad but not that user friendly. CEDR indeed is allowing BA to extend their processing times but it still streamlines the process if BA would otherwise decline your case. You also get updates of a sort on progress. CEDR makes it clear you are serious. There is no fee and the online form is more straightforward than MCOL. So it's really up to you how to progress this since a lot depends on your mindset. Two PNRs means two cases.

SeattleDavid

See my post above (#1203) – I submitted my claim on April 1 too and heard back from them yesterday, so maybe you'll hear very soon.

petez

Can anyone please clarify compensation calculation for flight cancelled within 2 weeks, 2,400km and rebooked on new flight departing 2hrs 30mins earlier than original. I think its £175 (Euro 200) but am I correct ?

SK AAR

I suggest to give it a few more weeks. Clearly BA is burdened by the sheer number of claims for reimbursement and compensation currently.