Last edit by: corporate-wage-slave
Link to the full original text of the regulations in PDF format
Downgrades: Mennens case - calculation formula is in this post
Brexit and Covid pointers: see post 8
Click here for last year's (2020) thread.
Downgrades: Mennens case - calculation formula is in this post
Brexit and Covid pointers: see post 8
Click here for last year's (2020) thread.
The 2021/22 BA compensation thread: Your guide to Regulation EC261/2004
#1321
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,830
Does anyone have an idea of how long it takes for a request like this to be processed? On 30 May I was downgraded from First to CW at the gate due to a broken seat, even though it wasn't even my seat. I sent them the below email last week, this was a paid reservation and I am now BA silver. I send this to the email address listed on the from letter they gave me at the gate
#1322
Join Date: Feb 2012
Location: Las Vegas NV
Programs: BA Gold; Marriott Gold ; Hilton Gold
Posts: 44
duplicate
Last edited by LasVegasBuck; Jun 7, 2022 at 4:47 pm Reason: double post
#1323
Join Date: Feb 2012
Location: Las Vegas NV
Programs: BA Gold; Marriott Gold ; Hilton Gold
Posts: 44
The Customer experience manager at the gate kept commenting on how well I was taking the downgrade, I asked her if it ever did any good to throw a fit and make a scene, she said no. It would be nice if they were as quick to respond as they are to downgrade. I have another First Flight from SFO to LHR on July 1st, will be interesting to see if this is resolved by then
#1324
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 2,351
Hi everyone,
I've just had a flight tomorrow cancelled from T5. Expertflyer shows the code INDN, I've been put on another flight 6 hours later, will I get delay compensation for this or is it an extraordinary circumstance ?
Thanks
I've just had a flight tomorrow cancelled from T5. Expertflyer shows the code INDN, I've been put on another flight 6 hours later, will I get delay compensation for this or is it an extraordinary circumstance ?
Thanks
#1325
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
The "N" at the end indicates that BA doesn't think you will get compensation. I don't remember seeing this code before myself, but a first guess is that it means "INDustrial action".
#1326
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 2,351
edit... confirmed CDG workers are on strike and flights to / from CDG will be reduced by 25% tomorrow it appears
Last edited by firstlight; Jun 8, 2022 at 7:29 am Reason: more information on CDG strike action
#1327
Join Date: Jan 2005
Programs: AA-EXP, LATAM Gold+, BA-Blues
Posts: 720
Reimbursement for Delayed Baggage Expenses pending for over 75 days (since 24-March)
Back in March, BA managed to mishandle my bags, and I arrived in Cape Town with nothing but the clothes I'd been wearing for the 2-days I'd been traveling. The baggage-clerk that took my report at CPT told me to buy what necessities I needed, and send the receipts to BA via their website, which I did just as soon as my bags were finally delivered to me. It's not a huge amount - just a new set of clothes to wear and some toiletries. For a time, BA sent me automatic replies, about once a week, apologizing for the delay in replying to me, as follows:
And, since then - crickets.
I've written once to update the case, asking what's going on - but no further replies.
What can I do to get this resolved?
- April 5th, E-mail subject: "We're on the case"
- April 9th, E-mail subject: "We'll be in touch"
- April 16th, E-mail subject: "Thank you for bearing with us"
- April 23rd, E-mail subject: "Sorry you're still waiting"
And, since then - crickets.
I've written once to update the case, asking what's going on - but no further replies.
What can I do to get this resolved?
#1328
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,830
Once you are 8 weeks past your initial complaint, you can and should raise a complaint with CEDR, though it's not an EC261 matter as such. The alternative, depending on where you live, is a small claims court case, so if UK based that would be MCOL.
#1329
Join Date: May 2009
Location: UK
Posts: 3,951
Not sure if this is the best place to ask this one. I’m assuming BA can still see if luggage was delayed on a flight if I am no longer in possession of the BAPP#, foolishly misplaced. It was delayed luggage into GLA and I collected it there later in the day off the next flight vs getting it delivered. However I would still like to claim for the modest expense incurred alongside the inconvenience, if they will be able to see that at their end?
#1330
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,830
Yes, that should be OK since presumably you still have the PNR and ticket number and they can find things via those details. Always good to photo stuff like this!
#1332
Join Date: Aug 2015
Location: Rome,Italy
Programs: BA Gold/AF Gold/HHonors Gold/AMEX Plat/Bonvoy Gold/TAP Miles and Go Gold
Posts: 64
It depends on whether you can banking details to BA as part of this claim, or whether BA have simply refunded to your original point of payment. And also how the original payment for your ticket was done. But if for example you did not provide banking details AND you paid for both tickets yourself then I would expect the other 400€ to follow in a day or two. Either way you would need to wait 3 weeks from that message before complaining about it. Sometimes mistakes are made with payments but usually they can be quickly rectified.
Have chased this up to CS and waiting for a reply...
#1333
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,830
Thanks CWS , I made a claim for EC261 for the two pax on the reservation which was a BAH booking to ATH. BA accepted the claim (26MAY) and their email stated ËUR 400.00 per customer and that the total amount would be paid to the bank account if provided or cheque by post". Amount received in bank account (07JUN) was EUR400.00 converted to GBP but the other compensation of the second pax is missing.
#1334
Join Date: Dec 2021
Programs: BA Silver
Posts: 58
Did you tick the box on the claim authorising the compensation for all passengers to be paid to you?
As an aside I received payment yesterday for the claim I submitted on 2 April. I received the £ equivalent of €600 per person even though I quoted the statutory instrument which amended this to £520.
As an aside I received payment yesterday for the claim I submitted on 2 April. I received the £ equivalent of €600 per person even though I quoted the statutory instrument which amended this to £520.
#1335
Join Date: Nov 2021
Programs: BAEC
Posts: 331
Did you tick the box on the claim authorising the compensation for all passengers to be paid to you?
As an aside I received payment yesterday for the claim I submitted on 2 April. I received the £ equivalent of €600 per person even though I quoted the statutory instrument which amended this to £520.
As an aside I received payment yesterday for the claim I submitted on 2 April. I received the £ equivalent of €600 per person even though I quoted the statutory instrument which amended this to £520.